The process was smooth and quick.Martin P.
Customer Reviews for Move It Self Storage Sharyland
(U-Haul Neighborhood Dealer)
Mission, TX 78572
Services at this Location:
9 am - 1 pm / 2 pm - 5:30 pm
- Saturday9 am–2 pm
Special Operating Hours
- 5/29/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck in front floor was dirty with dirt and sand.Lowell G.
Customer did not leave a comment.Arnold V.
Everything was just great. Going and comingMike T.
Staff was friendly and and helpful. The truck was clean and I completed the entire process with out any trouble.Jose H.
Customer did not leave a comment.James D.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.Carlos D.
Everything was excellent!ALFREDO H.
Great Customer ServiceDamaso F.
Customer did not leave a comment.Katherine R.
Great quote chat service. Detailed instructions!Aaron W.
Customer did not leave a comment.Jeanette C.
Customer did not leave a comment.MARIANO S.
Amanda was kind, professional and helpfulâ€¦took care of me right awayâ€¦Linda G.
Customer did not leave a comment.JOSE F.
Need to Clean vehicles, was found with hair and smelly, not sure what sanitation process in place, vehicle was rented immediately after we turned inGERARDO C.
Customer did not leave a comment.David M.
Customer did not leave a comment.Tim F.
Can was not clean from inside I had to clean it my self, and the water for the wipers was empty I had to buy a gallon to fill it upAbdulghani J.
Customer did not leave a comment.Alejandra V.
Customer did not leave a comment.Sarah Louise B.
Customer did not leave a comment.James H.
Customer did not leave a comment.Juan M.
Customer did not leave a comment.Cristina C.
It was great.joo J.
That employees be better informed about policies. I was told that it was required that i purchase insurance which i paid for but did not want. I was later informed by another emplyee that it was not required. I was refunded that money because I had been told it was required.Jesusa P.
Customer did not leave a comment.Rogelio C.
All was well. The cashier was friendly and helpful also the gentleman over the phone with customer service. Kudos to both of them. They are the reason for the rating. Please commend them.Salvador O.
Staff was friendly & knowledgeable. No improvement needed.eliza R.
Fix the damn location in google mapsOscar D.
Customer did not leave a comment.christian B.
The. Young lady. Was very. Polite and knew what she was doing. Everything was fine. Hreat moving. Experience.Geroge S.
Y'all suck at all other locationscarlton C.
Customer did not leave a comment.Conrado M.
Customer did not leave a comment.JUAN M.
Customer did not leave a comment.Samuel T.
NOT HAPPY WITH YOUR CUSTOMER SERVICE! i HOPE THAT SOMEONE CALLS ME!Abraham P.
Customer did not leave a comment.jose arturo G.
Truck tire blew out in free way after ten min driving and he just gave me phone number, we had to wait for help four hours and thirty min, then they said it happens. Irrisponsible at all, Ask them to check, clean and inspect trucks beforeAbbas S.
Worst experience ever! They charged me for service I never asked to include and never used. I requested multiple time, the counter person pointed to call the customer service and customer service pointed towards the counter! I will never recommend anybody!PRAMOD L.
Customer did not leave a comment.LUCIA G.
I got chrage for 2 days, and I only ask for one. They charged me without notifing me! DisappointedHUGO M.
Customer service was outstanding!David B.
Customer did not leave a comment.RODOLFO R.
Customer did not leave a comment.Carlos M.
Customer did not leave a comment.Omar E.
Customer did not leave a comment.David G.
Uhaul did nit have the 15 ft truck I wanted to rent. As a result, I had to rent a larger truck at a higher rate. Uhaul should have let me rent the larger truck at the same rate as the 15 ft truck. Regards, Ray SanchezRay S.
Absolutely great in every respect. The attendant did everything for us when we came to pick up the auto transporter. It worked perfectly . Not a worry.Bonnie F.
None needed. Everything went well.Ricardo C.
Customer did not leave a comment.Tomas T.
Customer did not leave a comment.Jose M.
Customer did not leave a comment.Victor G.
Customer did not leave a comment.CRAIG B.
Very clean organized area.Jose P.
I could not do the online pick up because the truck was behind the locked gate. Didn't find this out until getting to final step where it asked to verify the ID marked on the truck (and there was one out there that I thought was mine). Went inside and had to wait 45 MINUTES while a couple was taken care of. You could tell the couple felt horrible as the line of people piled up behind them...luckily I was next. Then I basically had to give the gentleman (who was friendly) everything I'd already uploaded on the online pick up process already. Returning was equally frustrating. I returned the truck and it took me about 20-25 attempts at the online return. Each time one of the photos requested would lockup the process and say â€œerrorâ€ or â€œwould you like to resubmit the form?â€. Whether you hit yes or not the process all resets. Any photo upload could cause this And with the 4 photos you upload it seemed like about 70% chance it will glitch out on each. It took me about 30 minutes of re-attempting over and over again until I felt like I hit jackpot as it finally worked from start to finish. Lots of room for improvement on both the location as well as the u-haul online process.Brandon M.
The Uhaul was full of sun flower seeds. The whole front was full of dead bugs and the windshield was also covered in dead bugs.Fabiola T.
Customer did not leave a comment.Roger S.
This location recommended a mover (956-359-7728) that I can hire to move my houshold goods. I took the recomendation of U-Haul repesentative and coordinated a mutually convineint time (5:30-6:00 PM to meet the mover. I call the mover at 6:00 PM to see if he was still planning to meet me and he responded yes he would be there in 10-15 minutes. At 8:45 the mover texed me and said he was not make it. This was highly unprofessional and if U-Haul is willing to recomend organizations such as this local mover they should do their homework because this is the very type of lack of service that would cause me not to rent from this particular location every again. That withstanding the U-Haul rep at this location was helpful and professional. Respectfully Submitted, Tommy Hill 817-709-0406Thomas H.
Professionals all the way, great experience.Louis T.
Very friendly staff. Quick and easy transaction. An excellent experience overall. It's great to know there's a company like Uhaul you can count on when you most need it.Victor B.
Customer did not leave a comment.Christopher P.
The Manager was very friendly and supportiveSALVADOR O.
Customer did not leave a comment.Jeff O.
Customer did not leave a comment.Juan V.
Customer did not leave a comment.JUAN L.
Great place ,manager ,also I can rent an space!!!yolanda E.
Great place,this is a great place also to rent an space ,awesome place!!!!yolanda E.
Diego was very helpful and knowledgeable. Good communicator and well mannered.Agapito H.
Joey Martinez and Sergio Cazares have the best customer service I've seen in south Texas. Keep it up guys are doing a fenomenal job.JAVIER P.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Karl H.
Customer did not leave a comment.John R M.
Customer did not leave a comment.JASON W.
Customer did not leave a comment.Alfonso R.
Helpful personal, convenient locationlars R.
Everything was just fine.Kathleen L.
DIego did a great job and provided excellent customer service!! Definitely will recommend for uhaul and storage needs!!Fernando I.
Customer did not leave a comment.Josue L.
Customer did not leave a comment.ROGER H.
Customer did not leave a comment.Elaine M.
Keep up the good work.Gregory G.
Great customer service!!DANIEL A.
Customer did not leave a comment.MAX R.
Customer did not leave a comment.ISABEL M.
Excellent person who took care of meJORGE R.
Customer did not leave a comment.Javier C.
Customer did not leave a comment.Roberto D.
Customer did not leave a comment.ANDREA G.
Customer did not leave a comment.German Y.
It would be nice if DIego would get some help on very busy days.hector G.
Customer did not leave a comment.Carl P.
De momento nada que agregar ya que el servicio es bueno y de calidad.daniel D.
Customer did not leave a comment.DIEGO C.
With the truck you might put a little more gas to start off with. ENricke was very helpful.Anita T.
Customer did not leave a comment.maria M.
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