Very Disappointed With Customer Service I am extremely disappointed with the poor customer service at MT Storage. We rented a U-Haul unit, and U-Haul required us to take pictures of the unit before leaving the property. Unfortunately, the employee was extremely rude and practically rushed us off the property before we could complete the required pictures. We were simply trying to follow U-Haul's instructions, and there was absolutely no reason for us to be treated so disrespectfully. Customer service should always be professional, courteous, and respectful. This was a very unpleasant experience, and I am highly dissatisfied with the way we were treated. I sincerely hope management addresses this issue and improves its customer service.
Carlos r
MT Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mission, TX 78572
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkVery rude and indignant to my concerns
Jesus MBe present on store at the time of pickup. Made me wait for them for 30 mins and i was really in a rush. 2nd time they do this.
Jose RSelf drop off was easy. Customer service advisor was very helpful and guiding.
REYNOL AThe staff available was helpful, however he could not provide a receipt as requested. He told me once the staff that could get me a receipt was back later that day I would receive one by email. That has yet to happen a day later. Otherwise the location is fine and easy to get to.
Ruben R