Customer Reviews for Move It Self Storage Sugar Land Greatwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Move It Self Storage Sugar Land Greatwood

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Burnie H.
Rating:

Great customer service, she deserves a raise.

Vonnemetria H.
Rating:

Customer did not leave a comment.

SHALAKI C.
Rating:

Customer did not leave a comment.

Rajan C.
Rating:

I was told gas is full and the text ‘before leaving arrived late' and realized the gas wasn't full. I drove 76 miles and ended up filling gas for 15 gallons. The customer service person was the very unfriendly and dull person. Wouldn't want to deal with her again.

Barry W.
Rating:

Very friendly young lady at the desk

Cyndi R.
Rating:

Ashlyn is fantastic!!

Daniel F.
Rating:

Customer did not leave a comment.

JOSEPH B.
Rating:

Customer did not leave a comment.

KALANI G.
Rating:

Customer did not leave a comment.

Marco Q.
Rating:

Second time I drop in this location. Same efficient and professional lady. Expedite the process. Congratulations

DANIEL F.
Rating:

Everything was great as usual. The only issue I had was with the app upon return. Could it be my cell phone provider, my location at the time or the app it self I'm not sure. I wasn't able to proceed after the share my location prompt. If it was the actual app fixing this glitch would be helpful. I ended up leaving a message at the storage facility since it was after hours and I couldn't get through to a uhaul representative. The next morning I received a message from the storage facility rep whom finalized the return. Thank you move it and thank you uhaul.

Randall D.
Rating:

Angela did an outstanding job. Very friendly & helpful. Great attitude. I was in & out in no time at all with my truck rental

JACQUELINE B.
Rating:

Customer did not leave a comment.

HECTOR V.
Rating:

Customer did not leave a comment.

SUSAN L Q.
Rating:

Ashlyn was very friendly and professional. She processed my rental and got the trailer hooked up and me on my way in a timely fashion. I definitely will make this location one of my favorites.

Laurie V.
Rating:

We had to wait about an hour for the person working there to figure out how to check in the truck we reserved. She told us to top off the tank when we brought it back but we only drove 8 miles and to top off the truck took 3.5 gallons. When we told the associate that the last person didn't top off the gas tank and we put 3.5 gallons in we didn't get any kind of credit for the extra gas we put in (as instructed). The person before us should have paid for the gas they used.

Jimmy I.
Rating:

Customer did not leave a comment.

KARL JAMES G.
Rating:

Customer did not leave a comment.

Mark C.
Rating:

Customer did not leave a comment.

Tzu Wen N.
Rating:

Customer did not leave a comment.

kattie I.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

I was charged $20 for a “manual check in” even though I turned the truck in a day early and your app was not working.

Barry D.
Rating:

Customer did not leave a comment.

Gregory S.
Rating:

The young woman who checked me in was friendly, helpful, and made the check in process fast and easy.

Dean G.
Rating:

Customer did not leave a comment.

ZHIWEI Z.
Rating:

Customer did not leave a comment.

Kyle C.
Rating:

Customer did not leave a comment.

TRAVIS SCOTT P.
Rating:

Customer service was outstanding

Reza F.
Rating:

Customer did not leave a comment.

john B.
Rating:

Customer did not leave a comment.

Gina C.
Rating:

The rate is advertised boldly as 19.95 a day. This plus 69 cents PER mile PLUS fuel is excessive. What should have been a convenience was very expensive.

DARRYL R.
Rating:

Friendly and helpful staff. My rental process was quick and easy. Great Experience.

Douglas R.
Rating:

Improve self return process.

Mary T.
Rating:

Customer did not leave a comment.

Ben P.
Rating:

Fix your app. It's trash. It took 40 minutes to get approval on the app this morning before we could pick up the truck.

Scott M.
Rating:

Customer did not leave a comment.

Oscar G.
Rating:

Customer did not leave a comment.

Juan V.
Rating:

Customer did not leave a comment.

SHAWN T.
Rating:

Customer did not leave a comment.

Sindy P.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Fix your app, the online check out process is horrible. It took 37 minutes to get the truck! This is of course corporate's fault, not this location's, and I made my displeasure clear in app at the time. I would add that asking for references and additional conditions at the time of rental after the reservation was accepted and confirmed borders on illegal and is certainly unethical, had you declined me. On the sole positive note, Ashley, the on site representative when I returned the truck, did offer to check me in at no charge when I explained the difficulties of the pick up. Without her effort, I would have rated this whole process a zero.

Steven D.
Rating:

Not a thing. Y'all are great to work with!

Melvin C.
Rating:

No issues.

Katie S.
Rating:

Customer did not leave a comment.

Christina H.
Rating:

Customer did not leave a comment.

Paul Q.
Rating:

Customer did not leave a comment.

Steven D.
Rating:

Nothing. Representative was very friendly and helpful.

GILBERT M.
Rating:

Customer did not leave a comment.

Mir R.
Rating:

Nice and clean location. There was no body at the office maybe because of covid19. I self dropped the uhaul trailer But it was a good experience

VASILY R.
Rating:

Ashley is wonderful

Sheray G.
Rating:

UHaul's online drop-off process was very helpful. It allowed me to drop it off efficiently that night before the truck was due (even though the location was closed).

KELLY S.
Rating:

Ashley is the best!

Jude N.
Rating:

The lady that attended to us was very professional and nice. keep up the good work

JOHN P.
Rating:

Nothing. Your staff was very helpful and knowledgeable and quick to get me hooked up on arrival and checked back in at completion. Will recommend to anyone and will use again for my final move after home sale.

GERALD E.
Rating:

Customer did not leave a comment.

PAUL D.
Rating:

Customer did not leave a comment.

APRIL H.
Rating:

I didnt speak with anyone or see facility returned vehicle that evening around 6pm. Received notice of a charge of $47.53 for equipment fee and after hours fee. I didnt know about a after hours fee and dont know what equipment fees are for I only used the truck. I returned the vehicle early because I no longer needed it so being charged is strange.

THOMAS T.
Rating:

Customer did not leave a comment.

SHAHID M.
Rating:

Very good service

Paul C.
Rating:

Customer did not leave a comment.

Bobby A.
Rating:

Thank you Amber

Cynthia P.
Rating:

Representative was helpful, polite and very knowledgeable.

Corey S.
Rating:

I sent an email (text of that appears below) to the UHaul location on Mar 23 to express my request for refund of $20 and I re-sent it today (Apr 5) because of no response. This is the reason for my "no" recommendation as of now: Subject: UHaul Contract #21827244. Hi - I returned a U-Haul truck and 18 furniture pads today to "Move It Self Storage" 1728 Crabb River Rd, Richmond TX 77469. Equipment: TT 3065E I returned this about 11:30am which would have been normal business hours except for coronavirus. I had called twice (once before driving over and once while at the drop-off) to discuss my return. After returning home I tried several times to use the website and to use the phone app but neither was able to tell me that my return was either accepted or confirmed. I do thank you for the email and receipt but saw I was being charged $20.00 for after hours return. I would like to have the $20.00 credited back to me as I returned the truck early and during what should be normal business hours. I appreciate the health concern, but I don't feel that I should be charged when I made every attempt to return during business hours. I can be reached via this email or the phone number below if you should need to discuss. Thank you, Corey Scheller K104 Consulting 281.787.2446

william H.
Rating:

Very convenient. Manager shopped various plans to compare prices and options on drop off.

James S.
Rating:

Trailer door needs work

Terri E.
Rating:

Customer did not leave a comment.

Kris N.
Rating:

We had to wait for service then when we were handed the keys to the truck, they didn't fit and she had to go get a different truck from the back lot. She got out and said here you go! The truck was disgusting! Filthy and smelled horrible. Didn't really notice the smell until my husband drove it out. We were meeting our movers so had no time to turn around to return! He had to drive for five hours with this disgusting smell. We are NOT satisfied customers!!!!!!

Shawna B.
Rating:

Customer did not leave a comment.

edem N.
Rating:

Mobile check in didn't work well.

James T.
Rating:

Customer did not leave a comment.

kishore Y.
Rating:

Excellent and quick friendly staff.

Cynthia T.
Rating:

GREAT CUSTOMER SERVICE!

Tommy G.
Rating:

Friendly and knowledgeable staff.

Stephen W.
Rating:

I dropped the trailer at 5:30 in the morning .this facility was not open yet.

Brent L.
Rating:

Customer did not leave a comment.

Jonathan G.
Rating:

Customer did not leave a comment.

Christopher M.
Rating:

Process was fast and simple!

Colin P.
Rating:

Customer did not leave a comment.

Debbie P.
Rating:

Customer did not leave a comment.

Thomas S.
Rating:

Customer did not leave a comment.

Daniel B.
Rating:

Service rep was very friendly, knowledgeable and helpful.

Bradley B.
Rating:

Agent couldn't find the key for about 15 minutes. When I returned the truck, the store was supposed to be open but wasn't. Returned over 1 hour before due date and dropped key in drop box. Next morning I had an email from U-Haul wanting to know where the truck was. I answered the email and went to the store. The agent stated she didn't have time to check it in (at 10:00 the next morning). Blankets and a hand truck were in the truck but I did not rent them or use them but got charged for them anyway. I've rented from this location a hand full of times without a problem. This time was a disaster.

william W.
Rating:

We wanted to make sure that the employee who helped us named ASHLYN gets recognized for her amazing customer service and helpful nature in our situation. She needs to be recognized for her awesome personality and professionalism

Blesson A.
Rating:

Customer did not leave a comment.

Derrick V.
Rating:

No comment on drop off location. I dropped the truck off overnight.

fernanda F.
Rating:

Customer did not leave a comment.

Chian-Hung C.
Rating:

Very good service

Gordon O.
Rating:

Customer did not leave a comment.

xinliang Z.
Rating:

good place for rentting

Denzil B.
Rating:

Comunication skills and attitude could take a little brushing up, other than that everything else was okay.

Wlodzimierz D.
Rating:

Extremely customer friendly place. Highly recommended

MARTIN L.
Rating:

Customer did not leave a comment.

Joseph L.
Rating:

Customer did not leave a comment.

Colin P.
Rating:

The staff at this location is the only reason I rent from here. They need a raise!

Hector M.
Rating:

Customer did not leave a comment.

Sidney S.
Rating:

Amber is a terrific representative...hire people like her!

James S.
Rating:

Customer did not leave a comment.

Jim M.
Rating:

Customer did not leave a comment.

Shimeka I.
Rating:

Customer did not leave a comment.

Santiago R.
Rating:

Both associates Ms. Ashlyn and Ms. Amber were professional and courteous with my husband and I. Doing business with Move It Self Storage in Sugar Land was pleasant and if in the future we or a friend need your service your business will be highly recommended.

No reviews have been submitted for this location.

Back
To Top