Customer Reviews for Move It Self Storage Sugar Land Greatwood
(U-Haul Neighborhood Dealer)

217 reviews

1728 Crabb River Rd   Richmond, TX 77469

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/24/2021 - 7/31/2021: Closed

Services at this Location:

Contact Us

1728 Crabb River Rd
Richmond, TX 77469

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/24/2021 - 7/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

the mobile phone based check in and out is way too cumbersome and difficult to use

David R. 
Rating:
4.0

Unfortunately at this location, there is no where to park if you come alone. I had park a 1/4 mile away and walk to pick up the truck

Donald B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
1.0

I was asked if I wanted insurance. I had opted for the insurance online so I was qouted like $29 but my bill ended up being $88. I brought it back in like 4 hours clean and in perfect condition. My bank shows 3 separate $29.64 charges totaling the $88.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

BREEASIA B. 
Rating:
4.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

I pulled up and they un hitched the trailer and e-checked out. I drive off; can't get any simpler.

Kulvinder B. 
Rating:
3.0

They charge me 8900 dollars for one hour and that not right I put gas back in just as it was 1/4 of a tank I need my deposit back.

WILLIE B. 
Rating:
5.0

Customer did not leave a comment.

Ivan T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LEE H. 
Rating:
5.0

Very easy process and the employee was very helpful.

FRANK M. 
Rating:
5.0

Put Jack's on the tongue, so we can unhook the trailer so we can use the personal vehicle without having to pull the trailer along to the store or something.

Dale R. 
Rating:
5.0

The young woman working at this location was exceptional and made checking the vehicle in seamless.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

SILVERIO G. 
Rating:
3.0

I rented a van $19.99 I return it in less then 4 hours and it cost me $120, that's deceiving. I'll never recommend y'all, I thought at the end I might be paying $45-$50 but $120 for less then 4 hours that BS Sorry Timtove@yahoo.com

TIMMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Very pleased with the services provided.

Bruce S. 
Rating:
3.0

Staff was okay but truck was dirty inside. Check before you leave or you will be billed extra charges for cleaning. No one will tell you before they charge your card.

GLADYS NEHIKHARE D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Top notch Superb service

Sherod J. 
Rating:
5.0

Every thing was great

Bobby A. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
5.0

Customer did not leave a comment.

Sherita T. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
1.0

Very poor customer service. Very upsetting u-haul experience. Rental was not available as I booked online.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
3.0

They did not have the truck I requested. Has to rent a more expensive one.

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

Zafir N. 
Rating:
1.0

Employee Creg Lovett was very unpleasant, unfriendly and after receiving my receipt was dishonest. It took me an extended period of time to get approved the morning of my rental (online). I did not get the truck until 8:53AM. I was under the impression I had the truck for 8hrs. The employee who I checked the vehicle into never explained there was a problem. Matter fact, he was very unpleasant and unfriendly, lacking sufficient customer service skills. My administrative experience was very poor, however the equipment was excellent. I did email CEO Mr. Joe Shoen to express my displeasure with my experience. I cannot say I would recommend a friend to Uhaul after my experience with Creg Lovett. Please feel free to contact me to further discuss this matter. John Wiggins, III 832-250-3775 Jwigginsiii@yahoo.com

John W. 
Rating:
5.0

Everything went smoothly and they were very cordial and accommodating

Gloria J. 
Rating:
5.0

Amber and Ashely did a great job setting me up with the trailer. Thank you!

Robert V. 
Rating:
5.0

Great customer service, she deserves a raise.

Burnie H. 
Rating:
5.0

Customer did not leave a comment.

Vonnemetria H. 
Rating:
1.0

Customer did not leave a comment.

SHALAKI C. 
Rating:
3.0

I was told gas is full and the text ‘before leaving arrived late' and realized the gas wasn't full. I drove 76 miles and ended up filling gas for 15 gallons. The customer service person was the very unfriendly and dull person. Wouldn't want to deal with her again.

Rajan C. 
Rating:
5.0

Very friendly young lady at the desk

Barry W. 
Rating:
5.0

Ashlyn is fantastic!!

Cyndi R. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

KALANI G. 
Rating:
5.0

Second time I drop in this location. Same efficient and professional lady. Expedite the process. Congratulations

Marco Q. 
Rating:
5.0

Everything was great as usual. The only issue I had was with the app upon return. Could it be my cell phone provider, my location at the time or the app it self I'm not sure. I wasn't able to proceed after the share my location prompt. If it was the actual app fixing this glitch would be helpful. I ended up leaving a message at the storage facility since it was after hours and I couldn't get through to a uhaul representative. The next morning I received a message from the storage facility rep whom finalized the return. Thank you move it and thank you uhaul.

DANIEL F. 
Rating:
5.0

Angela did an outstanding job. Very friendly & helpful. Great attitude. I was in & out in no time at all with my truck rental

Randall D. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE B. 
Rating:
5.0

Customer did not leave a comment.

HECTOR V. 
Rating:
5.0

Ashlyn was very friendly and professional. She processed my rental and got the trailer hooked up and me on my way in a timely fashion. I definitely will make this location one of my favorites.

SUSAN L Q. 
Rating:
2.0

We had to wait about an hour for the person working there to figure out how to check in the truck we reserved. She told us to top off the tank when we brought it back but we only drove 8 miles and to top off the truck took 3.5 gallons. When we told the associate that the last person didn't top off the gas tank and we put 3.5 gallons in we didn't get any kind of credit for the extra gas we put in (as instructed). The person before us should have paid for the gas they used.

Laurie V. 
Rating:
5.0

Customer did not leave a comment.

Jimmy I. 
Rating:
5.0

Customer did not leave a comment.

KARL JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Tzu Wen N. 
Rating:
5.0

Customer did not leave a comment.

kattie I. 
Rating:
5.0

I was charged $20 for a “manual check in” even though I turned the truck in a day early and your app was not working.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Barry D. 
Rating:
5.0

The young woman who checked me in was friendly, helpful, and made the check in process fast and easy.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

ZHIWEI Z. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer service was outstanding

TRAVIS SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

Reza F. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

The rate is advertised boldly as 19.95 a day. This plus 69 cents PER mile PLUS fuel is excessive. What should have been a convenience was very expensive.

Gina C. 
Rating:
5.0

Friendly and helpful staff. My rental process was quick and easy. Great Experience.

DARRYL R. 
Rating:
4.0

Improve self return process.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
3.0

Fix your app. It's trash. It took 40 minutes to get approval on the app this morning before we could pick up the truck.

Ben P. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
5.0

Customer did not leave a comment.

SHAWN T. 
Rating:
5.0

Customer did not leave a comment.

Sindy P. 
Rating:
3.0

Fix your app, the online check out process is horrible. It took 37 minutes to get the truck! This is of course corporate's fault, not this location's, and I made my displeasure clear in app at the time. I would add that asking for references and additional conditions at the time of rental after the reservation was accepted and confirmed borders on illegal and is certainly unethical, had you declined me. On the sole positive note, Ashley, the on site representative when I returned the truck, did offer to check me in at no charge when I explained the difficulties of the pick up. Without her effort, I would have rated this whole process a zero.

Michael H. 
Rating:
5.0

Not a thing. Y'all are great to work with!

Steven D. 
Rating:
5.0

No issues.

Melvin C. 
Rating:
5.0

Customer did not leave a comment.

Katie S. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Paul Q. 
Rating:
5.0

Nothing. Representative was very friendly and helpful.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

GILBERT M. 
Rating:
5.0

Nice and clean location. There was no body at the office maybe because of covid19. I self dropped the uhaul trailer But it was a good experience

Mir R. 
Rating:
5.0

Ashley is wonderful

VASILY R. 
Rating:
5.0

UHaul's online drop-off process was very helpful. It allowed me to drop it off efficiently that night before the truck was due (even though the location was closed).

Sheray G. 
Rating:
5.0

Ashley is the best!

KELLY S. 
Rating:
5.0

The lady that attended to us was very professional and nice. keep up the good work

Jude N. 
Rating:
5.0

Nothing. Your staff was very helpful and knowledgeable and quick to get me hooked up on arrival and checked back in at completion. Will recommend to anyone and will use again for my final move after home sale.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

GERALD E. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
3.0

I didnt speak with anyone or see facility returned vehicle that evening around 6pm. Received notice of a charge of $47.53 for equipment fee and after hours fee. I didnt know about a after hours fee and dont know what equipment fees are for I only used the truck. I returned the vehicle early because I no longer needed it so being charged is strange.

APRIL H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Very good service

SHAHID M. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Thank you Amber

Bobby A. 
Rating:
5.0

Representative was helpful, polite and very knowledgeable.

Cynthia P. 
Rating:
3.0

I sent an email (text of that appears below) to the UHaul location on Mar 23 to express my request for refund of $20 and I re-sent it today (Apr 5) because of no response. This is the reason for my "no" recommendation as of now: Subject: UHaul Contract #21827244. Hi - I returned a U-Haul truck and 18 furniture pads today to "Move It Self Storage" 1728 Crabb River Rd, Richmond TX 77469. Equipment: TT 3065E I returned this about 11:30am which would have been normal business hours except for coronavirus. I had called twice (once before driving over and once while at the drop-off) to discuss my return. After returning home I tried several times to use the website and to use the phone app but neither was able to tell me that my return was either accepted or confirmed. I do thank you for the email and receipt but saw I was being charged $20.00 for after hours return. I would like to have the $20.00 credited back to me as I returned the truck early and during what should be normal business hours. I appreciate the health concern, but I don't feel that I should be charged when I made every attempt to return during business hours. I can be reached via this email or the phone number below if you should need to discuss. Thank you, Corey Scheller K104 Consulting 281.787.2446

Corey S. 
No reviews have been submitted for this location.

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