Staff was helpful.REI U.
Trailer Rental & Towing in Rosenberg, TX at Stor It 4 Less
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rosenberg, TX 77469
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Excellent ServiceBruce D.
Customer service, interaction, manners, etc, could be improved. Not every customer is your "Bro".PATRICK A.
My experience at Stor it 4 less has been the best I have ever had renting equipment. They are very friendly and the guy that always helps me is awesome. I highly recommend this facility.Victor M.
First my email said he opened at 8:30. Wrong. He opens at 9. I waited half hour. Next he is quite crude. Several times, he cleared his throat and spit into a wastebasket! On my return, three hours later, the door was locked. I pounded on the door and the siding of his trailer. When he came after several minutes, he questioned my I had knocked. He said he was just ,"taking a sh--!!" I would certainly not return to this U-Haul again. NEVER!! And, he added another charge to my bill and I did not know until I viewed it on my email!!WILLIAM T.
Get better customer service at this particular location. It not a good representation of the brand. The person working was not helpful at all. After having difficulties with online tried to call back to get assistance locally and was told "We're closed I already did what I could for you!" I was getting soaking wet from the rain and couldn't get my truck key out the box. Overall just a horrible experience.Mandre Z.
Online confirmation book for 10 foots truck customer service call and verify online. Confirm the day before the day. Get there no 10 truck ðŸ˜¡ but stor it employee was helpful give me customer service number put on hold over 5 mins end up with bigger 17 foot lucky fit my in law drive way y'all need to verify truck available before customer get there sham on y'all very inconvenient but thank to stor it employeeSOMRATH H.
Rep was very knowledgeable and builds great rapport. He was not pushy andJEFFERY E.
no one available during operating hours and was over charged.KENNETH J.
Thank you so much. The gentleman(Nico)attending the office was very polite and helpful . The truck impeccable. Definitely will recommend to friends and family.. ( perfect location also)ðŸ‘ŒðŸ‘GRACE H.
UHaul online app promises me a 9x12 enclosed trailer at this location. Then while I was on hold at 1:48pm Saturday, May 1, t dress me to advise me my trailer was now available about an hour away. Not acceptable. Fortunately I spied a truck at my current location that had just been returned and asked to rent it. Points to UHaul for renting it to me but it cost me about $120 more plus cost of fuel. And you charged me $.99/mile instead of the $.79/mile advertised for Sunday use. Plus, of course, the truck had not been cleaned and smelled strongly of stale tobacco. Not a pleasant experience. No wonder my friend who owns a large rental space said she rather not rep UHaul.THOMAS C.
Not order pizza and take a dump while helping customers, then maybe some help hooking up the trailer would be nice - large oil and gas stain that I had to scrub before loading was a nice touch though oh yeah, had to duct tape the latch down even with a lock on it while drivingDavid R.
Easiest pick up I've ever had. None of the run around that we have had at other locations. In and out in 10 minutes.Mary F.
Truck ran ok, but the power steering pump had a pretty loud whining noise, and the rear brakes squealed. NOTE: i did forget to mention these items when I turned the truck back in. Also I've noticed that the last two or three times i have used all of the early check in tools (scanning your driver's license, doing the precheck in) it hasn't made any difference when i go to pick up the equipment - they have to redo all of that at the pick up location anyway.STEPHEN S.
Pick up was easy. Truck was fineNATHAN M.
When I arrived for my scheduled appointment, the door to the office was locked, and no one was there. I walked around until I found someone to ask and was told that someone would be there soon. I was then told to go back and hook up my rental motorcycle trailer myself, and to bring it back so they could inspect it. The trailer only had one working tail light, and they "jiggled" the other wire until the light came blinked back on. During my trip, the bad light went out completely, and the working light's plug fell out and went out too. I had to stop on the shoulder and plug it back in. The safety chains on the trailer were ridiculously long, dragging the ground, and I had to stop and try and shorten them on the side of the road. The ramp to the motorcycle trailer was seriously caved in, causing my bike to scrape the trailer when I attempted to load it. When I returned the trailer, I was told to put it back where I got it from and come back to the office. I informed them of the problems and they said they would have to "take a look at it". I asked for my receipt showing I had returned it on time, and they said they had checked me in and I didn't get a printed receipt. I later received on via email. I won't be going back to that location again.Thomas W.
Best experience in a while with U-Haul. The gentleman was extremely helpful and very knowledgeable as well as having the great customer service. Thank you J Ganze!!!!!KESHA T.
Trailer had a rusted rim that had been painted over previously. Had to stop several time to get air which was frustrating considering it took several attempts pulling over each time to find a place that had air or a machine that worked. Stor it 4 less was great to deal with and im not sure they even knew about it. my perception it is uhaul.LEVI G.
The person working the desk was not welcoming and didn't seem to want to be bothered. I was told to find a spot next to any trailer on the lot drop it off and I'm good to go. I will not be using this location again.sheltric P.
We were only customer there, had to go find employee to take care of us. He acted as if we were inconvenience to him. After we paid, he directed us to back truck to trailer and he would come help. He stopped to tinker on his motorcycle for a good 6-8 mins while we waited on him. Then he kept looking at my husband to hook up the trailer. Just very unprofessionalKevin H.
Returned in the evening. No lights, hard to see. Entrance was hard to seeJames S.
They over charge me on the rental and when I called to inquiry about it the guy that answered was so rude. I will never rent here again.NIKKI M.
Customer service was exceptional!!!AUNDREA H.
Guy in office was extremely rude didn't even offer to help hook up trailer. This guy is extremely unhinged and lazy. Got in a screaming match with my father. Also tried to start a fist fight. Very unprofessional, violent and in need of psychiatric helpPATRICK F.