UHaul online app promises me a 9x12 enclosed trailer at this location. Then while I was on hold at 1:48pm Saturday, May 1, t dress me to advise me my trailer was now available about an hour away. Not acceptable. Fortunately I spied a truck at my current location that had just been returned and asked to rent it. Points to UHaul for renting it to me but it cost me about $120 more plus cost of fuel. And you charged me $.99/mile instead of the $.79/mile advertised for Sunday use. Plus, of course, the truck had not been cleaned and smelled strongly of stale tobacco. Not a pleasant experience. No wonder my friend who owns a large rental space said she rather not rep UHaul.THOMAS C.
Moving Truck Rental in Rosenberg, TX at Stor It 4 Less
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rosenberg, TX 77469
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Not order pizza and take a dump while helping customers, then maybe some help hooking up the trailer would be nice - large oil and gas stain that I had to scrub before loading was a nice touch though oh yeah, had to duct tape the latch down even with a lock on it while drivingDavid R.
Easiest pick up I've ever had. None of the run around that we have had at other locations. In and out in 10 minutes.Mary F.
Truck ran ok, but the power steering pump had a pretty loud whining noise, and the rear brakes squealed. NOTE: i did forget to mention these items when I turned the truck back in. Also I've noticed that the last two or three times i have used all of the early check in tools (scanning your driver's license, doing the precheck in) it hasn't made any difference when i go to pick up the equipment - they have to redo all of that at the pick up location anyway.STEPHEN S.
Pick up was easy. Truck was fineNATHAN M.
When I arrived for my scheduled appointment, the door to the office was locked, and no one was there. I walked around until I found someone to ask and was told that someone would be there soon. I was then told to go back and hook up my rental motorcycle trailer myself, and to bring it back so they could inspect it. The trailer only had one working tail light, and they "jiggled" the other wire until the light came blinked back on. During my trip, the bad light went out completely, and the working light's plug fell out and went out too. I had to stop on the shoulder and plug it back in. The safety chains on the trailer were ridiculously long, dragging the ground, and I had to stop and try and shorten them on the side of the road. The ramp to the motorcycle trailer was seriously caved in, causing my bike to scrape the trailer when I attempted to load it. When I returned the trailer, I was told to put it back where I got it from and come back to the office. I informed them of the problems and they said they would have to "take a look at it". I asked for my receipt showing I had returned it on time, and they said they had checked me in and I didn't get a printed receipt. I later received on via email. I won't be going back to that location again.Thomas W.
Best experience in a while with U-Haul. The gentleman was extremely helpful and very knowledgeable as well as having the great customer service. Thank you J Ganze!!!!!KESHA T.
Trailer had a rusted rim that had been painted over previously. Had to stop several time to get air which was frustrating considering it took several attempts pulling over each time to find a place that had air or a machine that worked. Stor it 4 less was great to deal with and im not sure they even knew about it. my perception it is uhaul.LEVI G.
The person working the desk was not welcoming and didn't seem to want to be bothered. I was told to find a spot next to any trailer on the lot drop it off and I'm good to go. I will not be using this location again.sheltric P.
We were only customer there, had to go find employee to take care of us. He acted as if we were inconvenience to him. After we paid, he directed us to back truck to trailer and he would come help. He stopped to tinker on his motorcycle for a good 6-8 mins while we waited on him. Then he kept looking at my husband to hook up the trailer. Just very unprofessionalKevin H.
Returned in the evening. No lights, hard to see. Entrance was hard to seeJames S.
They over charge me on the rental and when I called to inquiry about it the guy that answered was so rude. I will never rent here again.NIKKI M.
Customer service was exceptional!!!AUNDREA H.
Guy in office was extremely rude didn't even offer to help hook up trailer. This guy is extremely unhinged and lazy. Got in a screaming match with my father. Also tried to start a fist fight. Very unprofessional, violent and in need of psychiatric helpPATRICK F.
Man trailers available at more locations.RONNIE G.
The rental units are stored on muddy surfaces. The drainage is poor and there are many large puddles on the property.Daniel G.
We had to return the truck before it opened and was not given the correct code. We finally were able to contact someone after 20 minutesAmanda H.
Yeah Vans are stored in a muddy lot so you track out mud when you leaveBRADLY R.
Very friendly, helpful manager. Thx!David L.
Staff was friendlyMarsha H.
The truck had debris inside from a previous rental .Shabaac W.
Nothing! The guy that helped me was excellent!Michael G.
Nothing further to say in re: Pick-up & Drop-off sites. But, in re: Uhaul CS & Dispatch (schedule & tracking) sites, the CS was less than poor, I'll try to avoid UHaulâ€”- future! This is why: W/assistance of attendant, I returned the 5x8 trlr during regular hours 2-days early, no troubleâ€”-all okay! 3-days later received e-mail that I was past the return deadline. Nobody knew where the trailer wasâ€”after many hours, ph-calls & online hrs (& much stress) Uhaul found the trailer. IT WAS AWFUL!DONALD M.
Great help to turn in trailer after closing hours to ensure contract terms were kept as rented.Craig M.