Customer did not leave a comment.
Ray R.
Customer Reviews for Move It Storage Alamo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Place was locked up left truck in parking lot and put key in drop box
Jerome E.Everything was great, thanks
CESAR R.Took an hour and a half to get processed out worst experience ever Daniel tried but did not know what he doing truck was dirty had scratches &bangs on truck not marked still have not received my deposit bck of $100 he dnt tell me it was being mailed until after he ran my card he shld let pple know before hand terrible!
Joann A.The online was not very friendly. Automated stuff made it really hard to tell if you had what I needed. When I was able to talk to an agent she helped, when the Automated system could not.
Dale Z.Great customer service and excellent staff that help all the time thanks
Christopher B.Thanks to service you all give us as the customer and thanks to Daniel for. Makeing everything so hassle free
Christopher B.Better price for previous customers...
Roy S.Great staff the guy are a great help at all times thanks you keep up the good work Mr. Bautista
Dalia R.One tail light was not working, other than that I loved the ease of using the trailer
Martin C.I was guaranteed that I would get a truck with a Cruise Control and when I arrived to pick up the truck it was not equipped with a Cruise What a disappointment to have to travel 2000 plus miles to Canada and not have CRUISE CONTROL. If I was ever to rent from U Haul again would make sure it was in writing that I would get exactly what was promised.
Marcello S.Good Afternoon, I had a reservation, received my confirmation, all was good to go. I went to pick up the truck on the date and time of my reservation and was told no truck, it was in the shop for repairs. So I had to find another truck, 15 miles away. We drove to get the truck and they wanted to charge me one way, if I dropped it off at another location in the same town. Losing time and not wanting to pay an extra $100 to drop off at another location in the same town, we drove back to where we picked up the truck to avoid having to pay the extra $100. I find that when you make a reservation, receive confirmation someone would call ahead of time to inform me that a truck would not be there. This is bad management of a business. When people are moving and planning there time ahead of time, the lack of communications on the part of U-Haul is very disappointing to say the least. The last thing I wanted to do was to find another truck on my moving day. So much for planning head. I am sure that I wont hear from anyone. I certainly will have a head time recommending U-Haul to anyone. Sincerely yours, Shawn Murphy
Shawn M.Don't change pickup location the day before the scheduled pickup.
Rogelio G.Uhaul associate was very helpful and professional, will definitely do business in this location again.
Roberto R.Very knowledgeable and paid attention to my needs and concerns. Excellent service, unlike the place I picked it up
Maria R.I told the kid in Alamo, Tx. that I wanted to drop the truck off at PIPE CREEK, TX. When I arrived at the U-Haul place in PIPE CREEK, TX. I was told that I had to return the truck to HELOTES, TX. (20 miles down the road) or I would be charged an extra $433.00 for dropping it off at the wrong location. Give me a break, really. You have my business for the last time. When I finally got to HELOTES,TX. the people there were great.
WESLEY M.Customer service was awesome
Yrabel M.Very personable and helpful.
Helen H.It took about an hour to get my unit and paperwork together. Your computer system was very very slow. The moving men who unloaded the truck into my unit was halfway done before I even got my paperwork. Daniel was very helpful except your computer system was so so slow.
Lois K.Nothing
Fred B.Maybe post an instruction sheet on the window for drop off during the covid 19 closing. I left a message on the phone number posted on the website, but did not receive a call back. Did receive an email confirming the return.
John D.Give Daniel, the manager, a raise. His professionalism and customer service are first class. He made us feel like valued customers. We will use this location for our storage and rental needs totally because of Daniel's care.
Michael M.