Customer Reviews for MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

I had a lot difficulty picking up the uhaul rental, but once I got to the S 6th St location the rest of my experience was pretty. The uhaul attendant was great. My only complaint is that the vehicles are not gassed up when you pick them up. I don't think you should have to pick up a rental truck and immediately have to pay for gas. It's an inconvenient and costly process for the renter.

Rating:

5.0

App didn’t work for check in

Rating:

4.0

The app did not work, even though my location was actualized, I could not use mobile check in, it could not read my location, I had to go to the office.

Rating:

3.0

1) Need directional signage to obtain keys. 2) Fuel was near empty 3) Ac not working. 4) Error message when click on the like to post images. 5) Truck engine needs services.

Rating:

4.0

I was not informed about the office hours. My pick up was at 10:00pm. The garage attendant helped me the get the van. What if he wasn’t there? He said he was about to leave as well.

Rating:

5.0

Good man thank you

Rating:

3.0

I was charged an extra 255 for no reason.

Rating:

2.0

Limited places to park the truck. Unclear directions for day time drop off.

Rating:

1.0

Horrible 😡

Rating:

4.0

Overcharged me for gas

Rating:

1.0

nightmare app experience. was outside for 40 minutes.

Rating:

4.0

The cabin of the van was quite dirty, cigarette ash was visible and it smelled like it. The check-in and check out process is simply awful. It takes 15 minutes! It should take no more than 5. The app is slow, uploading photos is slow and requires more clicks than necessary. Take a look at the Zipcar check in process and optmize yours. I have used Uhaul several times, why isn't my drivers license stored? I shouldn't have to upload it and wait for approval every time.

Rating:

2.0

Less vehicles for easier access, dedicated staff for retrieving and preparing vehicles for rental. Separately the app forced me to re enter all Of my reservation detail after I spent time checking in. App is glitchy as well.

Rating:

5.0

The staff at this location really tries hard to accommodate. And they do! Vehicles function great! Pick up and drop off’s of trucks are smooth and hassle free. I really like this location because all of the men here are super professional and they problem solve extremely well. They make it nice, quick and easy to rent their vehicles. Thanks!

Rating:

1.0

This whole experience was terrible. The van was extremely dirty and the windshield was so smudged, I couldn’t see through it. The back door didn’t close completely and the right blinker didn’t work. The questionnaire upon returning asked if the van needed cleaning and so I checked, yes. Then it charged me $25! The guy I rented the van from was extremely unhappy and angry and very unpleasant. This whole experience was terrible.

Rating:

4.0

Mr Garcia was professional.thank you

Rating:

3.0

Fix your app! I got stuck multiple times submitting pictures, had to call support that sent me a link to a webpage to get the process completed. It was super cold and windy on the waterfront and having to deal with your bugs was a real pain in the butt. Also, inflate your van tires!

Rating:

5.0

Everything went well, but upon pick up the van was extremely dirty with left over cans, bottles and paper towels all over the front seats.

Rating:

2.0

Regarding my previous rent, I am still waiting to receive $160 that was taking from my bank account for an insurance I never asked for. For this rental, the truck hasn’t been cleaned: papers everywhere both in the cabin and the back space. Also, the driver’s door would not close properly unless closing it very hard. Not good. Last but not least, this location employs people that are like sleeping attitude asking dumb questions while everything is already in the Uhaul system. It is certainly not the first time that I have a bad experience at this location with employees. Uhaul should do something about it.

Rating:

1.0

I returned the truck at 2:45pm when I pick it up at 3pm the prior day, but they recorded it as returned at 6pm which allowed them to charge me an extra day. Not a very honest practice

Rating:

1.0

Gas was nearly empty, returned truck with more gas than when I got it and then was charged a refueling fee.

Rating:

2.0

Uhaul had no gas in it when i got there and had to drive twenty minutes out the way to refill it. Person working behind the counter could not have been less useful

Rating:

2.0

Had an issue with keys and the truck. Clerk couldn’t get anyone to help us

Rating:

4.0

Put in the trucks and, fix the door’s before you let people use the vehicles.

Rating:

2.0

The system was down so despite showing up before my reservation we were not able to leave and get the keys until over 30 minutes later. When we got the van there was the last persons garbage in it. The van was also blocked in so we had to move carefully get it out of the parking lot. There was also barely any gas in the vehicle. 1/4 tank is not enough with the consumption needs of these vehicles. The workers also were not very helpful in getting the check in and check out complete.

Rating:

1.0

I was charged a total different amount of what was previously agreed

Rating:

1.0

was over charged by 3.1 miles. the rental was contract was closed more than 2 hours after i returned the van and 2.1 miles more. i take pictures when i pickup and when i returen. somebody took it for a ride on my contract and my credit card

Rating:

4.0

Good location for vans and small trucks...You should reserve, prior to showing up to save time....I recommend this location 👍

Rating:

1.0

I was overly charged for almost $400 for 175 miles.

Rating:

2.0

Before the customer service here was awesome, friendly, and you would ask guestion and there was an old man (he passed)and he would walk you to your truck..now the new mens they have working there just brush you off with attitude (if you don't want to work don't work) I ask which is my truck and the man said look for the number outside..I told him you have alot of trucks and he said it's outside finds it with the number on the key..so disappointed compare to the Spanish mens they had before...

Rating:

2.0

I wasn’t given the furniture pads I ordered with my reservation but I was charged.

Rating:

1.0

I knew I couldn’t be 19.50, but 70$ for gas!? Never using haul ever again

Rating:

3.0

Van had no gas didn’t make it to the nearest gas station had to get gas and walk back to put in the van the van was very dirty and was running rough due to needing a major oil change

Rating:

1.0

I was told by the staff at Pittsfield that U-Haul would give me a location for drop off in Brooklyn, and I was given a number to call. I called the number to get the drop off address and was on hold for 30 plus minutes and the call would either be dropped of an option to leave a message was given. I called back same. Then I called the other 800 number and after hold of 15 plus minutes someone finally told me they would check if this location was okay. The call was put through to a hold and finally someone I had to explain everything again to, who then said I had to call the other number again. I explained that it put me on hold and then dropped or waited for message. They said it was the only way. Finally I simply went this this location (after 2 plus hours of hold and run-a-round) and I dropped it off. The worker was gruff, unhelpful and would not give his name for me to write an email saying who I had dropped the vehicle off with. I called and spoke to Cathy (Kathy?) and she made note of my drop off apologizing for the insanity of this red tape to drop off a U-Haul, saying she would mark it dropped off in the notes and that I should be good. Next day I got a phone call that the U-Haul was late and where was it? I explained. It was not until the following day that I was told my U-Haul was dropped and my extra day charges would be removed. This was single handedly te WORSTE UHAUL experience in my life.

Rating:

3.0

Car was completely out of gas, took 15 min to set up app, and I didn’t get a confirmation email after I returned the van and completed the steps in the app. Nothing about my reservation in my account either

Rating:

1.0

1) Wan i pick up @ the Renta counter he say i need to check in he can't do it on the computer 2) he start rush me that he is hungry and I need to finish 3) the gas wasn't full 4) wan I came back i asked to show me were to park he didn't want 5) he didn't give any service because he was busy with nothing 6) came back on time got charged for 2 day for nothing 7) like always got charged like always more than the agreement

Rating:

1.0

My truck had 0 fuel, I had to refill it myself.

Rating:

4.0

The automated system has problems. It declined my reservations twice. I had to get it straightened out by customer service over the phone.

Rating:

1.0

The truck was dirty when I picked it up. This is the third time I’ve used this location and every time they have overcharged me. Seems like a very unethical operation.

Rating:

4.0

The van we rented was VERY near empty on the pick-up we had. The vehicles should have at least half a tank when rentals are made.

Rating:

4.0

The side mirrors were so loose that they became unusable while driving. It mad it extremely dangerous to drive especially while trying to change lanes.

Rating:

3.0

I was charged double the rate I was quoted double on the rental rate and double on the insurance for the day.

Rating:

1.0

I’ve rented from this location before and it’s never been great but it’s never been this bad. The truck I picked up was at just less than 1/8 of a tank which I didn’t notice immediately so we had to stop for gas ASAP. I’ve always picked up relatively full trucks before so this was a nasty surprise. The drivers side mirror was constantly drooping. I would adjust it and keep looking out to see pavement only because it had drooped again. I ended up driving with the window down to continuously adjust it. Luckily it wasn’t a long drive but this is super unsafe when there’s no back view. The door was also super difficult to close fully. I would pull quite hard and every time the door open light would come on. So open again and SLAM until it worked. Not crazy but The man who got me the keys in the morning 8/4/2024 at around 9:30am was deeply and profoundly unhelpful and slow. Like nothing I’ve ever seen. Luckily not a danger.

Rating:

1.0

Truck was leaking from rain in the box and in the cab of the truck

Rating:

1.0

There was trash in my uhaul from a previous user and the truck itself was pretty beat-up. It was extremely low on gas so I had to go out of my way as soon as I got the truck to get gas, adding mileage to my bill that would otherwise have been unnecessary. When I asked the attendant about switching trucks, he led me in circles for over an hour, and ultimately I left with the original truck. I've had many seamless experiences with Uhaul over the years, but this was frustrating!

Rating:

3.0

The UHaul van I rented was clean and fully functional, which I greatly appreciated. This rental pick up location was *extremely* slow to process orders, get people keys, and move vans/trucks so that others could access theirs. The man helping us, Jesus, was way too slow. It's unclear to me why I used an entire mobile check in process just to wait nearly 45 minutes to actually get keys and drive away. Too, the rental van was given with approximately 1/8 tank of gas - I would expect it to be at least a little more full so I can actually get to my destination without concern or further delay.

Rating:

2.0

Difficult and unclear communication with the attendant. Vehicle had no fuel.

Rating:

1.0

The two CS reps we met were beyond awful. Nothing wrong with the van or rate nor did we have any problems. But go undercover and see how bad they are representing your company.

Rating:

1.0

This location failed to log my return time accurately and resulted in me being overcharged by nearly $100

Rating:

2.0

Check your machinery

Rating:

5.0

Need better signage; I drove around 2-3 times before I recognized where I was supposed to go

Rating:

1.0

The utility dolly and furniture dolly that I reserved were not with the vehicle. As a result, my move took far longer than anticipated and was far more difficult. I will not be returning to this UHaul location, and I am unlikely to use UHaul in the future because of my experience.

Rating:

1.0

I have returned the truck at 9:30pm but was charged until 11:30 which was inappropriate

Rating:

5.0

The process was very easy! Will rent it again for sure ✨

Rating:

1.0

Worst experience with U-Haul that I’ve ever had. Actually, one of the worst customer service experiences I’ve had in my entire life. Will never rent from U-Haul again, this was the worst and most inconvenient time killing experience ever. Made the moving process even less enjoyable than it already was, woul never recommend this location to a friend, ever.

Rating:

4.0

Keep up the great work 👍

Rating:

4.0

Truck had an engine light on and 2 holes in the roof. I drove the truck 9 miles and was charged for four gallons of gas. Looking elsewhere next time I rent a truck.

Rating:

1.0

Terrible experience. I left a message for the manager as well. I also received an incorrect bill from them in addition to the worst rental experience.

Rating:

1.0

Make sure the vehicle is returned,as it was, before it left the location. In my recent rental a dirty, gasless, document lacking van was released to me. Now I can't get reimbursed for the 40.00 I returned the Van with. However, your policy is charging marked-up gasoline charges when a van is returned with less fuel than before leaving the location. I will await a response to the several folks at UHaul I brought this matter to their attention. My employer has a contract with your entity and I made her aware of the unfair issue I find myself in with U Haul. Proof of my grievance was submitted to U Haul's unidentified office via cell fone photos. Thank you for reviewing this email.

Rating:

5.0

It was a bit confusing where the office was (inside the parking garage thing), but other than that it was a good experience.

Rating:

5.0

Attendant was great. Everything ran super smoothly. Good experience

Rating:

1.0

I was charged for a bunch of things I didn’t use, I had to come back to get the dolly and blankets that I had asked for at first, no one was there when they opened (I had to wait 30 minutes), though there were 10 foot trucks I had to rent a 15 foot truck because the employee at the time couldn’t understand me.