Just like last time, I rented a dolly (and paid for it) but there wasn't any in the truck. I had already contacted over chat to ask to refund, but my bill arrived and it was still on there. Please - if you can't actually guarantee the dollies you make people pay for, just don't offer them as an option. And refund me.
Thomas V
MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, NY 11249
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Customer Reviews
- 3.5 Average Customer Rating
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No signage indicating where to find the keys. Also, upon pick up, I was informed that none of the equipment I needed was available which made the move infinitely more difficult. Shut this location down. It reflects extremely poorly on U-Haul and was a complete waste money
Raphael SI love uhaul and use it on a regular basis for moving my woodworking pieces I've gotten spoiled by modern vans with remote key and iPhone connection this time I got an older van that was not as modern as I've been used to also, I got charged extra for gas even though I re-fueled before dropping off finally, app did not work for pick up several times already
SAAR YReally like this site , they work well with the customers . when you first pickup the vehicle they are there to help you . drop off is just as smooth. Thank you
Maria CEasy pickup/dropoff but I would recommend cleaning the vehicle(s) (inside and outside) prior to next customer usage.
Ashlee R