The first location I went to was a ghost town and they didn’t have a van for me. And when I called customer support she suggested two locations that are an hour away with the same van i needed and then a 30 minute away location but they had a smaller truck. I asked her to promise that they would have a event for me. And she did. She said they had at least three When I got to that location they said they didn’t have enough vans for me, but someone was late so they gave me that person‘s van. When I got in the van, it was at a quarter tank. It also had someone’s debit card in it and a box of Coca-Cola’s which I left.
Cori A
MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Williamsburg, NY 11249
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- 3.5 Average Customer Rating
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My location to pick up my U-Haul was changed the morning I was moving. The new location did not have any trucks which I was only told once I showed up to the pickup location at 2PM. I had to go to a new location at 7PM to pick up the U-Haul. I had paid people to help me move and had to find new help due to U-Haul’s unreliable ineffectiveness. I will never use U-Haul again.
Madison CThey charged me for gas when I filled it up above the level that it was when I picked it up
Peter EI will never rent from U-Haul again, nor will I recommend that anyone else do so. My original pick-up location was on Industrial Drive in Savannah, a 10-minute rideshare from my residence. When I called to verify, I was told that no trucks were available, despite having a reservation for several weeks. After calling corporate, a truck was found at the above location, a 45-minute drive away. The Richmond Hill location is a gas station with a large parking lot. They had no boxes or packing material. The truck had no navigation system (unlike Home Depot, for example) nor any convenient means to connect a phone to the AM/FM radio. The AUX jack (and sticker) meant a trip to Walmart to wrangle an AUX-to-USB-C cord. An added bonus of this rig is that while my phone could connect to the truck's sound system, the AUX port didn't charge the device. My rental wasn't a cross-town move, but a 1000-mile journey from Savannah, GA to NYC. U-Haul can equip its trucks with whatever luxuries they wish, but informing the customer ahead of time would be a good tactical business decision going forward. But it gets better... Before arriving in NYC, I called the company to verify my drop-off location. When the truck was reserved, return was in Chelsea, a few blocks from my NYC apt. The operator helpfully informed me that no Manhattan location accepted trucks and that I would have to drive to Brooklyn (after 1000 miles on the road) thru heavy traffic to return with a financial penalty. So on to an Outer Borough I went. Upon arriving, I fired up the U-Haul app to complete after hours my return, only to discover that the location I'd been told WAS accepting trucks (26 South 6th Street in Williamsburg) wasn't in the app. More phone calls, and the operator suggested I drive to another part of Brooklyn to return the truck. I refused. The operator took my complaint and was very helpful, which is the only positive thing I can say about U-Haul employees. To reiterate: Never will I ever rent a U-Haul truck again and I will strongly encourage anyone and everyone to find another trucking company.
JOSEPH WI paid for a furniture dolly but they don't have a this location. But you don't know it until you already picking up.
Adderly A