Our truck was parked in. There were no instructions on how to get it out. I called the U-Haul number and waited on hold for almost an hour impacting our moving and travel time. My husband then called the office number listed on Google for this location and we were told to go down into the parking garage and the person there moved the van for us so we could go. They didn’t have dolleys or pads to send with us and then I was charged for them. Overall a pretty crappy experience especially since we were moving because we’re getting divorced. Thanks for throwing the cherry on top of that!
Christina Martin
MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, NY 11249
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Customer Reviews
- 3.5 Average Customer Rating
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inside of van was incredibly dirty. employees seemed entirely indifferent. was not provided paperwork. was charged huge gas fees without explanation.
andrew DavisClean the vehicles. Also the attendant that checked me in added CDW charges that I had already declined when I made my reservation. I was unaware he was adding CDW until I received my receipt via email and notice the additional charge.
Diallo McKnightI was overcharged by 50+ miles, I only drove 7 and was charged for 59. I also rented for one period and was charged for 2
Nebojsa PetrovicI rented this van with the expressed understanding that it would be used for 5 hours but that renting at 2pm that day and returning it at the open the next day (8am) would not incur another 20 dollar fee. not only did they charge me the extra 20 dollars but also a 52 dollar CDW coverage. the insurance was supposed to be for 26 dollars. What they sneakily did was charge me insurance for both days! This is a massive fraud. The rental number is # 71681985. It was through a third-party vendor MP Broadway 11 LLC in Williamsburg Brooklyn, NY. The mileage out was 10049 and they stated it was 10042. Finally the only thing I think they got right was that they gave me 5/8 of a tank of gas and I returned it 7/8 fill but they would not credit me anything here. The van was dirty and did not drive well. At the very least they should credit me the 20 dollars extra day and 26 dollars CDW.
Joshua Shainberg