Customer Reviews for MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)

49 reviews

26 S 6th St   Williamsburg, NY 11249

(646) 434-0659

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(646) 434-0659

26 S 6th St
Williamsburg, NY 11249

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The truck I ordered I did not get and they was charged $50 coverage that I knew nothing about. Online quoted me $53 and turned out to be $166

FALLON S. 
Rating:
5.0

The employee who worked there was a real gentleman

DAVID E. 
Rating:
5.0

CHRIS MC DOWELL SHOULD TRAIN ALL NEW REPS. HE'S PROFESSIONAL, WELCOMING & MADE MY FAMILY FEEL COMFORTABLE. HE ANSWERED ALL QUESTIONS VERY KNOWLEDGEABLE ABOUT U-HAUL. GIVE HIM A PROMOTION FOR HE DESERVES IT. THANK YOU CHRIS MC DOWELL FOR MAKING MY DAY SUCCESSFUL.

JASON C. 
Rating:
5.0

Chris is awesome! Thanks so much!

Michael H. 
Rating:
5.0

Normally I always have great experiences with U-Haul rentals. In today's case the rental equipment was in good condition, as expected. However, the service I received was beyond exceptional and especially astute. It's likely I won't experience service on this level of quality again until I next visit this location. I will schedule my pickups from this location whenever possible moving forward, and I highly recommend this location to all who seek seamless rental experiences. Best customer experience ever, PERIOD. Many Thanks! Gabriel

GABRIELARTHUR C. 
Rating:
5.0

Chris was fantastic—in a city where several of the U-Haul locations are poorly staffed, Chris was by far the most competent, polite, and professional U-Haul employee I've encountered. Give this man a raise, he is a true diamond in the rough.

Daniel D. 
Rating:
5.0

Big shoutout to Chris. Professional, friendly and with a smile!

Benjamin F. 
Rating:
5.0

Chris McDowell is the man. Give the guy a raise

JARED T. 
Rating:
3.0

The first gentleman that signed me in gave me a new truck for no reason, which led to a confusion on mileage in the UHaul app that gave me problems at drop-off, but luckily Chris helped me with my drop-off and solved the issue with ease! Chris was a massive help, and he deserves recognition for this.

Asher T. 
Rating:
1.0

Complains: 1. when I picked up the vehicle. the staff did not ask any thing about vehicle insurance. when I returned the rental vehicle, He charged me the vehicle insurance. But my Geico vehicle insurance will cover the rental vehicle insurance. I hope the insurance fee ($50.00) can be refunded. 2. I thought the rental fee is $19.95 per day. but the staff charged me double. He said that my rental period was over time which I did not change the default period (4 hours). but when I rented the vehicle online. I am not aware about it. otherwise I will chose the maximal period of 10 hours. I hope you can refund me half of the rental fee.

Xiangjun S. 
Rating:
5.0

Chris is the man.

JOHNHENRY K. 
Rating:
5.0

have the employees learn to read

WAYNEASHLEY S. 
Rating:
5.0

Chris is a super nice guy.

KIEL D M. 
Rating:
4.0

hidden fees

ALEXANDER BAIRD C. 
Rating:
5.0

Customer did not leave a comment.

KYLEDAVID E. 
Rating:
5.0

The guy who checked me out was super helpful, I think his name was Chris? He nailed it.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Yoel L. 
Rating:
1.0

It took over an hour to pick up the car I ordered, and didn't get my allotted time, AND got charged 4-5x what I actually was offered. PLUS they charged me extra for being late — even though it was their fault! This place is ridiculous. It was the last day of the month and there was only one single person working — to his credit, he was awesome, but it's insane when there's a 15+ person line.

CHRISTOPHER BERN N. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
3.0

Customer did not leave a comment.

Mei Z. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

I can't think of anything. The gentleman who helped me was very friendly and helpful.

FRANCOIS V. 
Rating:
5.0

Chris was friendly and efficient. I will recommend to everyone!

Emiko S. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

Chris was very helpful and pleasant.

BLAKEB P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA V. 
Rating:
5.0

Customer did not leave a comment.

Mariko Y. 
Rating:
5.0

I want to specifically give a shout out to Chris who was incredibly helpful, personable, and great to work with!

MATTHEW S. 
Rating:
3.0

Clean the vans. This van smelled like manure. The last one I rented was covered in motor oil.

LEON GILLIAM R. 
Rating:
5.0

Better WiFi

Charles W. 
Rating:
5.0

Chris was great

Michael D. 
Rating:
3.0

The location is fine, very closed to me. However, the vans are always dirty and old, an upgrade is needed.

Kelvin T. 
Rating:
5.0

Customer did not leave a comment.

Luisa V. 
Rating:
1.0

This was so disorganized and it was not stated that I needed to fill the tank to 1/4 or I would be charged additional $30!!! i picked the car up, it took the attendant 20+ minutes to just add my lisence details - he gave me the wrong car and keys, he didnt give me the chance to take photos of the van for damage - and I had the van for 1hr and 10 mins, I used a tiny amount of fuel to pick up something - and he never said anything about the fuel which could have cost me $8 to do myself, and when I returned it I was hit with closer to $40 and he wouldn't wave it - this whole thing cost me $95 when I was quoted $57 - I am so disappointed in everythig - especially as he never gave me a contract to read, or sign - you can see that it is unsigned in my email, he didn't go through any of the fuel/return - and expects me to pay for this!?!?

anouk C. 
Rating:
5.0

Chriss the attendent was amazing

Joseph G. 
Rating:
5.0

I love this location and the attendant was very helpful and professional. With that being said, however, the van was very dirty inside and out.

Cielo Antonio V. 
Rating:
4.0

Indicate that you must go down in the garage to pick up the truck. It's unclear where to enter the facility.

JAMESROBERT C. 
Rating:
5.0

Customer did not leave a comment.

CALVIN E. 
Rating:
1.0

The vehicle I was supposed to rent was given to someone else under my name. I had to call the cops to ensure I wasn't going to be charged in any way. Took two hours for them to figure things out and issue me another vehicle. Employees had no idea what they were doing and your customer service phone number had me on hold for an hour. Overall terrible experience. I don't plan on using your service ever again.

Jaime S. 
Rating:
5.0

Love the speed, excellent responsiveness and directness. truck definitely could've been cleaner but it got the job done and I appreciate how well the person I talked to was able to meet my needs

LUKE K. 
Rating:
5.0

Good service

GUSTAVOALBERTO Q. 
Rating:
1.0

Appaling customer service. Person giving truck was rude, incompetent and did not follow the process outlined in the email. Also, felt like they were deliberately giving me a hard time to show that renting me a truck is up to them. As I have an international drivers licence he requested two people to call for verification while only one was was obviously required. Did not ask for any other form of verification (lease, employment). Started serving other customers while he was still helping me and made comments how suspicious I was. At the I was trying to figure out why the second contact was not picking up. The guy then spent 20 minutes trying to figure out how to use the computer and I had to tell him what to do to finalize order. Honestly an experience that will make me actively avoid uhaul.

Alexander C. 
Rating:
3.0

Actually place the requested equipment in the vehicle so I don't have to scramble to find another UHal to pick it up at

Christopher K. 
Rating:
1.0

The people who work there are not capable of doing there job. It is very poorly run. I would not be recommending uhaul to any one .

Simon S. 
Rating:
5.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

Customer did not leave a comment.

Terrell W. 
Rating:
4.0

I had requested sign out with an agent. This was not available, though a very kind agent helped me through the smartphone process which does absolutely nothing to streamline things. Having been a Uhaul customer for decades, having to photograph myself, my drivers licence, two forms of ID AND provide a friend's phone number is ridiculous. Also there was virtually no gas in the vehicle, so that my first task under pressure was to find a gas station. Back in the good old days vehicles always had a full tank and were clean inside and out. Oh well you can't stop progress!!

Alun W. 
Rating:
5.0

Customer did not leave a comment.

MARCUS N. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top