It was closer to home
Johnny R
Customer Reviews for Mr Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rental had no supplies provided, the trucks were parked so that taking pictures in the app was not easy and it was not a location I felt safe in
JESSE HMy truck was unswept and full of debris, the furniture pads I ordered were not inside and I was told to “just go to uhaul in town and get the furniture pads”. I was unable to fully inspect/photo the truck bc the parking lot is also used as a drive thru. I was still charged for the missing furniture pads.
Travis SGreat customer service and a quick process.
APRIL MTruck was parked 2” from another truck so I wasn’t able to take pictures of the truck. No matter, because the app didn’t work anyway, requiring me to call and express that and have someone document the fuel and the mileage. Then got it home (4mi away) only to realize there wasn’t any of the equipment in the truck m; dollys and furniture pads were apparently cancelled but nobody felt the need to let me know that. I never got a confirmation call the day before to discuss any of that. Overall a frustrating experience with UHaul.
Justin H