I booked this location weeks in advance and even got confirmation that I could pick up the truck at 9am. When we arrived at 9 am we were shocked to see that no physical staff member was on site to meet us and give us the keys. There’s was a screen for interaction and the people on the screen had no idea where the U-Haul guy was. We had to wait and keep asking where “the guy” was to people on a screen… ans they couldn’t give us a straight answer! who knows where those people even were in the world!?!?!? Terrible experience. We were moving out of an apartment building where we had to use the service elevator and book the elevator. Needless to say our schedule was ruined- Do Not Book U-Haul from this location! Terrible!
Kaitlin W
Customer Reviews for MTX Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t charge me for two days if I rented the truck for six hours, very sleazy.
SIMON GDespite being very clear about the Coverage charges, told him several time at the time of booking, we don't want the coverage he still selected that option for at the time of booking also we mentioned the estimated distance as per his own presumption despite customer choice. also asked him to book the UHaul on company name which is Exim Hallo Glass inc, that is also not been done. Highly disappoint and don't recommned to anyone.
SHIVAM MHave a visible sign to show where office is. Location sticker on door is ok but ...
LARRY B