App is difficult to use! At least on my phone, froze up! Not sure if my return pics went through.
Everett P
Customer Reviews for Mufflers Hitches and More Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix the ignition. Was VERY difficult to turn key many times. Spent nearly ten minutes trying to start the truck at the gas station.
William LGreat customer service at the location. I value and appreciate the service. Remember “give the customer the pickle”. Bob Farrell
REGINALD LThe young lady at the front counter efficient, fast, friendly, and professional.
Stephen FThe facility was closed but easy to find and plenty of space to maneuver the trailer into a good parking spot.
BRIAN CDriver side floor dirty, other than that, easy phone app to use when doing after hours rental.
jon gGreat neighborhood uhaul service, thank you.
Anton EMake sure the keys are available on a mobile pickup. Caused a delay and scramble to another vehicle.
Rory CThe services is good. The only complaint is the reservation rules there confusing. One person said we didn't need one, then they said we need one. and couldn't get a truck that day. The Uhaul people should inspect there trucks before sending them out more.
Douglas WJust the best, Eveline was very helpful and friendly, I recommend Mufflers Hitches and More to anyone needing a U-Haul truck.
Steve WPerfect the way it is. Don’t change a thing
John WDo not recommend for after office hours pick up
Sandra LStay the same l had a good experence with Woodburn you haul.Thank You.
David BQuick in and out
darin fGreat people there and extremely helpful.
Michael BI was told by the agent in Woodburn Oregon I would get a $60 reimbursement if I drop off the vehicle in Maple Valley Wa. Unfortunately that was not the case when I dropped it off. I would have not driven the extra 20 miles if I would have known I wasn’t getting the reimbursement.
Aaron ANot much to improve on, everything was perfect , friendly guy at the desk , very friendly guy helping me park the trailer in the back lot. Thanks So Much
roger eThe truck ran great and made the move easy. Easy pickup and drop off
DANNY GMe gustó como atendieron
JOSE NIt's funny how feedback solicitation, being aligned with data collection metrics like cleanliness or website navigation can almost never capture the traumatic or horrifying experiences that result in customer loss. Though open-ended text field prompts like this do allow for that kind of feedback, unique one-off experiences are almost impossible to quantify (even with AI aggregation) and so have limited effect on improving the quality of customer experience and increase the bottom line. Our experience was fraught with frustration, angst and disappointment from factors including resigning our reservation, complications with the online pickup process, reservation requirements that compromise the security of personally identifiable information which increase the risk of identity theft, and long wait lines during multiple calls for help with people who were unable to help. Though I may be forced to rent from U -Haul in the future due to lack of local alternatives, I'll do whatever I can to avoid repeating the experience we had.
Kerri GDolly was missing with my truck and made things harder. App kinda sucks.
Alejandro PI've used this location in Woodburn on numerous occasions and have always found the operation flawless! The equipment is in excellent condition and the people are courteous and helpful.
ALAN JThe owner checked me in and was very helpful. When I returned Russ checked out and went above and beyond, they were very busy and he was alone being lunchtime, but took the time to check me back in. Thanks so much !!
William MThe vehicle I reserved was not available. The truck I ended up with had the check engine and tire pressure light on. I called a store in Salem and they hung up on me. Worst experience.
Christina BI didn’t see any instructions for how to get the key- since it was different than the videos I was sent— but through process of elimination reasoned out where it was- was there another email I missed?
ANGELA Hthe charges are outrageous
tim sThe pickup lock box was really hard to get opened due to the location of it. The app took forever we will rent again from this location but only during weekdays
Rosemary HYou shouldn’t send text messages to us to make the process faster if your just going to ask for it again and make us go thru the whole process again .. took way to long .. over all bad experience .. next time I will make sure to go to a place that is open .. I’ve had good experiences with that .. sorry/ not sorry
Raymond BThe 24/7 truck share option is great in theory, however it is not as straight forward as one might think: it added an extra layer of stress to moving day.
Clint DGreat customer service. Even when the UHaul server went down for 2 hours, they were patient and kept trying. After an hour delay, all was resolved and I had the keys to the truck.
Chess AThe pads I ordered were not at this location and I had to go to another location to pick up the pads. No offer of explanation or compensation for my time and fuel (location for pads was further away from my house). Site was poorly staffed.
Michael ZComputer glitches slowed the pickup process. Gas reading was off by a 1/4 tank. It cost me an extra $50 in gas.
David ZThe appliance dolly we ordered was not in the truck, nor was the standard dolly we could have used as a backup.
Edmond MQuick
joseph kThe guy that works at the store is rude and not helpful and disrespectful to my pregnant wife. Not okay.
HANNAH Wnothing, went well
Jeffry WExcellent customer service! Very friendly and accommodating!
MARIE AAbsolutely gorgeous service.
Benjamin DExcelent serive
Kenny GDuring drop-off, Super helpful team got me in and out within 10 minutes.
John LAll went well, however, the combination lock was hard to use.
Randy LThank you!
Scott EVery friendly and willing to accomodate customers needs
Mike BThe app doesn't work very well. It took 15 minutes to upload the first 4 pictures and then it asked for 5th picture of the location after I gave up and left the site. There is no reason why it should take so long to upload photos, especially on a native app.
Trevor CHad to drop off after hours. My cell battery was needing charging so I had to leave and come back. One suggestion. Why not have a Uhaul wifi at such places so phones are not dependant on cell networks that eat batteries. My phone was 40% when I began sending everything but it took so much battery to send pictures I almost couldn't do it.
Carl SI needed the trailer earlier. So not much time to sweep out.
Mike BVehicle was dirty inside. We had to sweep to use. Windshield was speckled with dirt. Smelled of cigarettes . They were very busy and doubt they had enough help. But we decided to rent elsewhere next time.
Sandra cPlease make note on the description that the key is on the fence of a different business. We spent 10 minutes looking for it. Once we figured this out, it was easy to find.
JASON AI've done business here multiple times over the years always been treated very well.
ALAN JNite: This does not apply to the businesses that supplied and took back the trailer, just the headache that U-Haul themselves made. This has been my worst rental experience i have ever had. Everything other than the trailer itself was changed. My pickup point was changed to another location. My pickup date was changed to a day earlier and I was forced to borrow a vehicle and take time off to pickup the trailer due to the new pickup point not being open Saturdays. Drop off point was changed as well, meaning I had to drive an extra half an hour each way when there are 3 drop off locations in my original drop off location. U-Haul has been my worst rental experience. U-Haul tries to move the blame to the businesses that provide and receive back their products. Customer service via the phone was literally useless. U-Haul needs to set up an equipment transfer system to move equipment from location to location and allow customers to drop off U-Haul equipment to any U-Haul dealer. Again, this is not about the dealers, they were kind and professional. This was about how U-Haul runs their business.
Josh EThey did a great job.
JEFF SExcellent people, providing excellent service, don't know how to improve on that!
ALAN J