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Lloyd D
Customer Reviews for Mulberry Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a very new employee that was so kind and friendly. She new made a few mistakes when using the system. But she handled it well and remained calm. I wish I could remember her name. I would use this location again JUST because of her.
Camille HAndrew was friendly and informative! Easy process!
STEPHEN WManager did an excellent job. He was thorough and helped provide a truck that I needed with no reservation in less than 30 minutes. 5 stars to this store and manager!!
MARK EMake sure the lock is completely closed. When I drove my car on the trailer it came off my hitch.
KENNETH WI have used mulberry storage twice now for U-Haul. I specifically use them because of the customer service. Andrew delivered a high level of customer service and went above and beyond to ensure that everything was taken care of for our rental. He was professional and a pleasure to work with. Another great experience at mulberry storage!
DEREK ROnline check in for after hours took 45 minutes, something needs to happen to make this shorter.
Janel TThe girl who checked me in was very nice, friendly, and the process went very smoothly.
SCOTTY MGreat staff at this location! Friendly service! Easy pickup and drop off.
Dave CExactly what I needed at very reasonable price!
JODEY MVery easy to drive and load and unload
Doug SEasy pick up and drop off
Jay HKate . The lady who assisted in receiving the trailer was very nice and very professional .
LEONARD ZI dropped off the truck on a Sunday and did not have contact with anyone.
MOLLY MThe personnel at this location were very helpful and polite. I highly recommend this U-Haul location.
TRAVIS FExcellent service.
JACK TLevi was a nice guy. Quite helpful.
STEPHEN MStop over charging. Especially when there's a death in the family
DALE PI rescheduled to pick up my U-Haul at Mulberry Storage. Then I received a message that I was to pick it up at a different location. I called about that and talked with Levi at Mulberry Storage. He took care of the situation and I was able to pick up the U-Haul At the destination I chose, thank you .
mary hThe girl was friendly and the drop off went smooth.
AMY DThere is nothing needed for improvement. Levi was very helpful. We got the perfect size truck. The move went smoothly without a hitch.
Judith WThis place needs at least one another person to operate smoothly. The only person work there during my trailer and truck drop offs in two separate occasions was very helpful but I believe another person to this location would be helpful.
Ercan BThe Equipment look good, however it did leak water in the front and by front role of boxes got wet
Vernon TEmployee was exceptional.
Virgil F.
Blake BBest location in Fort Collins
Haley RCheck tire pressure with a gauge!
Bruce CI had to drive 60 miles from Cheyenne, WY to get the trailer athough i had reserved one in Cheyenne 4 days ahead
Ken KDropped it off on a Sunday - they called Tuesday asking when I was dropping off
Margaret RThis location did not provide moving blankets that I had ordered and payed for on the truck when I did 24/7 pick up. I had to drive extra miles to the next U-Haul store that was open to get them. The extra miles forced me over my total mileage and I had to pay an overage fee.
Jacob GLevi the young man in charge is excellent He was training an older woman and I watched how he explained, demonstrated and made suggestions while they worked with the customer ahead of me. His words were carefully chosen to uplift as well as educate. I was very impressed with him. The other dealer is closer to me and I prefer going there so might not be back to this location but it was so clean and spacious
Sally H