If you could be honest about the pricing up front, I booked in for the date and as quoted $44, when I went to pick up it had gone up to $142, it was explained to me that was due to the milage for the 70 km, I was going to be traveling at $1 per km.. When retuning the vehicle, I was asked if I had filled, I replied no that I had not been asked to and I had paid milage, I was told even though I had paid milage, i would still have to fill it. At which point I stated the truck wasn't full when I got it and showed the attendant a picture of the dashboard showing just under 7/8th of a tank. he said that didn't matter as his phone had calculated the cost at $42. So, I went and put in $44 to be on the safe side and that completely filled the tank. So upon return I expressed the fact that I had put in twice the gas I had used, meaning I had paid for the previous customers gas and expected half my money back. He took out his phone again and told me it was what I had used and that is what his phone had calculated and I didn't understand. I told him I did understand and that I have a Degree in Economics and my understanding is that he was ripping me off. So much for a $19.95 in town rental, a van for 6 hours $188 for 70 km
ROGER C
Customer Reviews for Multi Brands Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was too small and difficult to back into to hook up a car carrier.
Richard HDon’t take everybody and their grandmother. This man and his poor wife don’t have the same values as Canadians do. I’ve never been treated so poorly in my life, do not hire Muslims and/or foreigners. Please stop. At the very least, don’t send me there again.
AMANDA MThe windshield washer was zero when i had to use it since it was a snowy day and it became a hazard for me to drove on highway with a dirty windshield with salt .
PRATEEK SThe people were absolutely fantastic to deal with. I am 100% totally satisfied and would highly recommend this location. The truck was clean and in great condition. Excellent experience !!
JAMES HToo.much time wasting in accessing the service
PRINCE AGood
Patrick DVery helpful and friendly staff, everything went smoothly. Would definitely recommend.
BRYAN TI didn’t find the off location pick up easy. It is all online and would rather deal with someone face to face. When I got the truck home to load it the back had a lock on it and no key. I had to call and wait for someone to come take it off. The staff were helpful and apologetic. I felt bad for them. We were behind schedule in the end.
Tracey COnly problem with the 10 inch truck it needs more foot space for taller people
Damion bBack tires were completely bald, had no choice to back up on a piece of grass tires would not move, had to call a tow, as well i put a 1/4 of tank in but they wanted to charge me extra 30$ because previously people who rented it put a little more than 1/4 of tank
MARIE B