Customer Reviews for Munster Stor-All
(U-Haul Neighborhood Dealer)

241 reviews

9726 Fran Lin Pkwy   Munster, IN 46321

(219) 924-1003

Location Hours

  • Mon: 9 am - 3 pm
  • Tue: 9 am - 4 pm
  • Wed: 9 am - 3 pm
  • Thur: 9 am - 4 pm
  • Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 924-1003

9726 Fran Lin Pkwy
Munster, IN 46321

Services at this Location:

Location Hours

  • Mon: 9 am - 3 pm
  • Tue: 9 am - 4 pm
  • Wed: 9 am - 3 pm
  • Thur: 9 am - 4 pm
  • Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Florin M. 
Rating:
5.0

They are always helpful and accommodating. Would never use another storage place!!

Dan D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine V. 
Rating:
5.0

need storage....call Mike at Munster stor All...he's the best 5 stars

Peter S.  |  Overall Experience 
Rating:
5.0

Very satisfied with my experience here.

Pamela S.  |  Overall Experience 
Rating:
5.0

The representative for U-Haul was beyond helpful and kind. I was in and out with no issues at all and the same with the return. She also gave me great recommendations on rentals I was interested in.

SIMO G. 
Rating:
3.0

The Check Engine light came on while I had rented it.

ADAM K. 
Rating:
5.0

Customer did not leave a comment.

JACKIE G. 
Rating:
5.0

The transmission on my U-Haul truck was very bad, but I was fortunate to be able to complete my move. The truck I used should not be leased again before the transmission is repaired or replaced.

ROBERT B. 
Rating:
3.0

Manager on duty had trouble booking the reservation. Had to get help from corporate. Had to stand there for 30 minutes. He did noit instruct on all the steps like the check-in procedure with the app.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Munster Stor-All is a nice facility, however u-haul's online pick-up and return are awful. The website's verification process repeatedly crashes. Both pick-up and return took almost 30 minutes each. I should have been able to verify in advance so uhaul could just text me the pickup code at the time I requested.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

The people were very nice and accommodating. They made the rental process easy and they were nice to talk to.

JOEL R. 
Rating:
5.0

Customer did not leave a comment.

Colleen J. 
Rating:
5.0

Customer did not leave a comment.

Cynthia J. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

ELEAZAR A. 
Rating:
5.0

This was not my original pick up location the location i made the reservation at didnt have my truck when i got there drove from Indiana to Illinois NO TRUCK that i reserved at the Romeoville location where i had reserved it had to find a different place while the movers i hired sat on the clock waiting for us never use you again

Edward M. 
Rating:
5.0

Customer did not leave a comment.

DANNY S. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
3.0

When arrived your computer system was so mested up that was in wrong persons name, asked 3 times is my name this, that and spelling told him twice. My reservations was cimpleted online many times no issues. Took over an hour to get my truck that was eating up my time and return time. The drop off was correct they called but the pick up location said 3 times it changed and kept telling him it did not. It was returned as planned and this was nothing but a hasle in munster location.

John W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

Tricia M. 
Rating:
5.0

Customer did not leave a comment.

Brian U. 
Rating:
4.0

Customer did not leave a comment.

Derek D. 
Rating:
1.0

The facility is nearly always closed, has no assistance, and you are completely on your own to do anything. Returning this truck was ridiculous. Your 800 number hung up on me several times and when I called at 3:30pm to change my return location to Munster Stor All (as the employee at the renting dealer in Schererville told me to do), your call center employee told me that the truck was returned and that all I had to do was drop my keys in the box. I confirmed that I was to drop my keys in the box now and he said yes. So I did. 4 hours later, my truck still showed as active. I drove back to the facility and manually returned my truck through the link in the e-mail as it now showed Munster Stor All as the return facility. Earlier it still showed Schererville. Though without the keys, I could not take a picture of the odometer. I knew we had only done 36 miles, so I input the contract miles plus 36 as the correct return mileage. I then had to just submit a picture of the truck since I had no keys. Terrible return process and service, and I will never rent a truck from UHaul again. I fought to talk to someone for longer then I actually used the truck!

James H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Mike at Uhaul was very helpful throughout the reservation process. The location is very convenient.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

The online check in process is unforgiving if you make a mistake or miss a box - you have to start the process all over. Wait time is understandable given Covid19. The staff person at the location was not pleasant - got a lecture. More importantly, she was not wearing a mask. I was - you may not have input over these independent locations. However, given current CDC guidelines, proper protocol is important whether you agree with them or not. Sorry. Just being honest. I have to recommend the location because the premises were really clean as was the van. Service over the phone was very nice.

Sara G. 
Rating:
5.0

Everything was better than expected especially since van was brand new.

Christopher M. 
Rating:
5.0

Great transaction.

Robby S. 
Rating:
5.0

With the $29 insurance cost, it was too expensive. 65 miles instead of 50, because we missed an exit. $126 too expensive for a quick jaunt from Munster, Indiana to Chicago and back. Great service, however. But this should have been under $100. Won't ever purchase insurance again.

Crista Z. 
Rating:
3.0

I specifically requested a cargo van and went thru the process to rent it. Then it would not start. It was a brand new van and the battery was dead. I had to then switch over to a ten foot truck. I was not happy about having to drive that to my location. I had reserved The cargo van a Month well in advance. Did not have time to drive to another location. To get another cargo van.

Joy W. 
Rating:
5.0

My customer service representative was exceptional, she was very friendly. I would definitely recommend this location.

jorge A. 
Rating:
5.0

Mike was awesome! Very helpful, friendly and professional. Thank you!

Ciara B. 
Rating:
3.0

Customer did not leave a comment.

Erin B. 
Rating:
1.0

They asked me to pick up the truck at the location not where I reserved and even asked me to go to the other location (20 mins away) to pick the car dolly!

Michael G. 
Rating:
3.0

We had asked for a dozen pads and they only had 6 pads and I had some damage in the move. The clerk was nice and they had the equipment but we were charged for the dozen pads they didn't have.

Mary D. 
Rating:
5.0

Nice

Glenn F. 
Rating:
4.0

The only issue is I was unable to use the mobile app to pick up the truck. When I tried it said that the GPS showed I was at the wrong location. I had to go inside and have the person working assist me. I was at the right place. Had they been closed I would not have been able to get the truck.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Les B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

The truck didn't have a ramp.When renting a truck customer should be informed that there is no ramp and trucks without should be cheaper.

Tricia H. 
Rating:
1.0

Customer did not leave a comment.

Louisa B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Location was very accommodating and gave me a call to walk me through the process of phone pickup the day before.

Grant M. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

very helpful- would highly recommend and use again

Christine K. 
Rating:
5.0

Good moving experience easy access

Cheryl K. 
Rating:
3.0

This wasn't the location that I set up to pick the truck up at. I live 1 mile from the Schererville, IN location and that's where I wanted to pick it up at. Munster location was not as convenient.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Keri T. 
Rating:
5.0

For some reason I could not share my location thru the link.

Jerry S. 
Rating:
5.0

Keep giving customers the same excellent experience I had. Thank you!

steve C. 
Rating:
5.0

Margie was great to work with and very helpful.

Sabrina G. 
Rating:
5.0

Very nice, helpful, asked about the condition of the unit we rented and if it was like that where we picked up and we said yes..he is going to bill the "pick-up" location for the equipment.

John M. 
Rating:
4.0

We were charged more that what the bill says in our actual bank account by .81 I don't understand this. Also, the bed of the truck was dirty and should have been swept. I swept it before putting out things in it.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

bassem S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

JANE V. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
3.0

Seemed rude and bothered that I did the order on my phone. Made a big deal about having the van and that if they weren't open I wouldn't have been able to pick it up. I live less than a mile away. I saw online there was a van close so I booked it and walked over. I was still a paying customer and just felt I was a “burden” by doing it the way I did.

Jeff P. 
Rating:
5.0

Absolutely perfect, thanks!

Rory L. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
2.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Melvin S. 
Rating:
5.0

Customer did not leave a comment.

Alma A. 
Rating:
3.0

Person was preoccupied on the phone and didn't seem to want to do any work.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Jane V. 
Rating:
4.0

Regular vehicle supplies should be inside the uhaul. Customers should not have to pay for supplies that may be needed during travel.

Jennifer B. 
Rating:
5.0

Perfect rental experience. Very helpful and courteous service

Christopher D. 
Rating:
5.0

Can you have some one pick up blankets that arrive 24 hours after I picked up the van I also would like a refund for this please ? you can reach me on 7735929142 steve@thepopupexpert.com

Stephen B. 
Rating:
5.0

Make sure the sun is shining and no rain.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Kennethrex N. 
Rating:
5.0

Excellent experience when everything else was a challenge. Friendly and helpful. Would highly recommend.

Yolanda C. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Pairis R. 
Rating:
5.0

Inside dashboard was dirty but everything else was clean.

Larita R. 
Rating:
5.0

Thank you

shelia W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
2.0

The day I had to pick it up, pick up location and drop off location all got changed and then your trying to get me to pay extra for 7 miles over the limit.

Jonathon W. 
Rating:
5.0

Maintain the truck. For example, The passenger's side door rattled at any speed over 35mph. The driver's side door rattled over 65mph.

Joel F. 
Rating:
4.0

The wheel hub on the hand cart has a crack. Needs to be replaced.

Douglas O. 
Rating:
4.0

Customer did not leave a comment.

Leah H. 
Rating:
5.0

Great service from Margie. Everything was clearly discussed and completed efficiently and courteously.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

extremely convenient location

amy M. 
Rating:
2.0

The van I rented smelled like cat litter. It needed to be better maintained. I had to spray the interior so my items did not smell like cat litter. The gas gauge was at 7/8 full, but I had to return the vehicle at full. I would not use this location again for a truck rental

David D. 
Rating:
5.0

Thx

cara D. 
Rating:
1.0

Make sure you call the customer and explain to them their location has been changed and also the size vehicle originally selected is NOT available before it is picked up. This was a horrible experience for me.

Isaac B. 
Rating:
5.0

Customer did not leave a comment.

RAVINDRAKUMAR P. 
Rating:
5.0

The lady was very helpful in finding the best rates,etc. She went above and beyond to make things work out for me. I definitely will use them again.

DAVID D. 
Rating:
1.0

Representative was rude the truck had no spare tire we had to provide her with the mileage used she would not go look herself very unprofessional very argumentative extremely rude

diane S. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

this was the 7th U-Haul location I called in a week to find the equipment - this was the most informative & most helpful of all! I would not hesitate to recommend them to anyone!

Judy E. 
No reviews have been submitted for this location.

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