Customer Reviews for Muskoka Service Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service as always!

Rating:

4.0

The brake/turn lights weren't working, but we took the trailer anyway. A friend was following in a second car and did the signaling.

Rating:

5.0

Very friendly and explained my bill to me.

Rating:

5.0

Staff were Excellent to deal with us and great location.

Rating:

2.0

U-Haul truck at the back where you step up on the bumper was not cleared off full of snow and ice underneath. I fell off the truck and hurt my tailbone very badly. I have been getting U-Haul’s for a long time never had anything like this very unacceptable. Also, the RPMs would rather very high and the gears would not switch, which caused issues driving on a highway Also wiper blade was broken on the one side could not clear windows properly very unsafe especially when taking a vehicle out of town. Gas said it was at 5/8 when I got it. I took a picture and it was more at half a tank.

Rating:

5.0

There was alot of confusion because they could not let me pick up truck the day I was suppose to because of mobile app so then they move to another location a hour and half away I said it was not going to work because could not pick up till afternoon so then sent it back to the first one but they cancel and rebooted so got bump could not have the truck I booked took hour and half to figure this out but finally got different truck. Then I had to book extra day because of the confusion but was gave a free day then I'm now being billed for that day so now dealing with that. I have never had this before it has always been great so not happy about still dealing with their mess up.out of my control.

Rating:

5.0

all good

Rating:

5.0

Nothing. Seriously.

Rating:

4.0

There was a mix up however as I booked for the 14th but when we got there it was closed. The service station owner helped me non-the -less and all worked out, but it was stressful.

Rating:

5.0

I wonder why the cost of rental varies so much based on seasonal demand? End of June costs were $60 more than end of August for the same equipment and for the same distance.

Rating:

3.0

I did not have a good experience with my pick up or drop off . The app I was on told us to which truck we were suppose to get . It was not to be found in the parking lot at all . Then we were instructed to look for a truck with a certain licence plate . We located that one and then were given a bow number and a code to retrieve the code to open it . We were on our way finally after about an hour . Then upon returning the truck I wasn't able to enter in the proper information because of the original mess up with the wrong truck number . We spent about another hour trying to get that figured out . Then we were told we were 26miles over our limit so we had to pat the difference but when we returned it with more gas in it than when we picked it up we sure didn't get a refund for that ! Over all it was a very stressful time we had going on and this only added to it but with this said , the truck did get us to our destination safe and sound . If we had to rent a truck from U Haul again we would . Maybe next time it would go smoother .

Rating:

5.0

great customer service, friendly staff that were focused on making my rental experience smooth and worry free.

Rating:

4.0

Head office gave wrong info when asked to get closer drop off than original Baysville. Several unanswered calls and long waits! Told 1414 Aspdin Rd. When got there they don’t take trailers. Then had to haul it to Dwight. Doug was very good.

Rating:

5.0

Great no issues

Rating:

5.0

Need more truck 🚚 in the area for in town stuff

Rating:

3.0

My uhaul was set up for after hours pick up at the location. The app had it set as in person. That was ok because the lady at this location gave me a direct number to call if there was issues 343-780-2031, that was the part that was ANYTHING but pleasant. The man I spoke to was yawning in the phone at me, be minimally helpful, speaking rude, I asked him questions that I was unaware of and he told me it "commonsense" to know it, this being my first time renting one, I had no idea!! I asked if I could speak to another person that could be more respectful after I was getting impatient and becoming unpleasant as well. His response was he would cancel my rental agreement. This "customer" service representative should not be representing the company like this, he was speaking as if I was wasting his time by trying to understand how the rental worked. Feel free to find the recorded call, if it was recorded.

Rating:

4.0

Need some things to good like uhall trailer brake has not good.

Rating:

3.0

Older well used trailer but adequate. Had to travel to this location to get the size trailer we required which was not convenient. Service personnel were helpful.

Rating:

5.0

Great customer service.

Rating:

1.0

CLEAN YOUR DAMN TRUCKS BEFORE GIVING THEM OUT TO PEOPLE. ITS DISGUSTING.

Rating:

5.0

Absolutely nothing. Great service, helpful and friendly staff at both pickup and drop off locations

Rating:

5.0

Close to where we were dropping off furniture and personal were very helpful and great customer service

Rating:

3.0

Ensure the uhaul has more then 1/8th tanks worth of fuel I believe I dropped it off with more gas then I was given but was told "it was touching E when I dropped it off" staff was super friendly and nice and always willing to help just would've been a better overall experience if it had more gas from the get go

Rating:

5.0

Excellent service. Highly recommend.

Rating:

5.0

Not a thing!

Rating:

3.0

Make sure the trailer doesn't leak.

Rating:

5.0

Nothing they were good and courteous

Rating:

5.0

This was a very helpful and knowledgeable location

Rating:

5.0

The customer service at this location was excellent. They went above and beyond to help us with all our uhaul needs

Rating:

3.0

Service your units - trailer springs needed greasing very badly

Rating:

5.0

Special thanks for the men who very kindly assemble the trailer to my van.

Rating:

3.0

The year is 2021 The mission is to move my mothers possessions from Kingston New Brunswick to Sudbury Ontario. After much deliberation, I decided to use U-Haul. The website promised a seamless move via a U-box. The promise u-haul made was so simple, A ) we will drop a u-box in your yard. You fill it at your convenience. B) we will pick it up then store it until you have a date and an address for delivery. C) we will bring the u-box to the address where you can empty it at your convenience. D) we will pick up the empty box. Easy Peasy ! None of that happened. We happily paid the price for transport to Ontario. When we called to have the u-box dropped off they informed us there were none available in our area. Don’t worry you can rent a 10’ u-haul truck drive for 1 1/2 hours to our nearest location, Fredricton! When the they tried to arrange for the 10’ truck there were none available but don’t fret we have a 15’ available. Having never driven a truck or been to Fredricton, I was very nervous. If that wasn’t enough the truck was 30 minutes away in the wrong direction. Picked up big truck, drive back to Mother’s, load drive to Fredricton, unload drive back to drop off site, then back to mothers. Bill for truck including fuel $389.00. Don’t worry all is good we will move the 7-box to Ontario. They did give us a call to say it had arrived, don’t worry we can store it here until you have your new address. Unfortunately because of the pandemic and lack of housing we had to store her belongings for one year. Finally success we have an address, we call to give them address and date to ship, only to be informed it would cost approximately $1000.00 to ship to Sudbury Ontario from Dwight Ontario, WE HAD ALREADY PAID OVER $1000.00. Plus plus! After lots of calls, to the Dwight, requests to speak to a manager (who never returned our calls) we were forced once again to hire another truck. This time driving 3 hours each way. The only good thing I can say about the whole ordeal is that the contents of the box are perfect no damage , dry and mold free. Will I ever trust U-Haul again, NEVER!

Rating:

4.0

You can tell Muskoka Service Centre that there is a u haul location in Burlington, so they can select it for the drop off. Currently, the Muskoka Centre does not have an address for a Burlington location, so they are not able to set up the drop off there. Similarly, the u haul location in Burlington Aldershot has no idea that there is a Muskoka Service centre uhaul on Hwy 60, so they can’t select that as a drop off. You guys really need to get your “sh..” together or update your computer system because it makes you look like idiots.

Rating:

4.0

All good

Rating:

3.0

Tried to reserve a trailer that was not on site for a later date and was told they didn't bring trailers in. Question, is this not a rental agency.

Rating:

5.0

The dealer was friendly, answered all my questions and returned my calls in a timely manner. No suggestions for improvement at this time.

Rating:

4.0

Make jacks available so customers can lift trailers off/on hitch.

Rating:

5.0

Very easy to deal with, totally satisfied.

Rating:

4.0

Nothing. All good.

Rating:

1.0

No one was there during regular business hours. No instructions and a note attached to the door from another customer of how bad this location is. Tried calling and two weeks later another u-haul location called looking for trailer.

Rating:

3.0

U-haul said trucks could not be returned to this location. I phoned the location and they were happy to take it back and did take it back.

Rating:

4.0

The girl was confused about us paying on line for the rental before tax’s and didn’t know that we had to pay her for that! Took a half hour to straitened out.

Rating:

1.0

The Muskoka service center's poor communication efforts not only caused me emotional distress, but it also caused me to call the provincial police and submit and police report. The service center told me and my witness in person that I was to call them to tell them when I was done filling my U-Box so that it could be shipped on August 24th. What they neglected to tell me is that they were going to be closed for the week; and this was not stated in their answering machine recording as well. When I called the customer support lines for Uhaul they hung up/ put me back in the queue FIVE separate times. When I could not resolve this with Uhaul I called the police. When I called the Muskoka Service center on August 31st, a full week after my box was supposed to be shipped out. They told me they didn’t know if my box was shipped out or not and that they were closed for the week. No explanation or apology. When they called back later they said that they had shipped it out but didn’t know when. Turns out that date was August 31st as I got my email stating that my box has just been shipped. Naturally, I have all my calls with the Muskoka service center recorded for proof. No one at the time of filling my box told me they were going to be Closed, nor did they give me another method of making sure my items would arrive on time to its destination. Now because of their actions my items are arriving on the 8th; 5 days after it’s guaranteed delivery date of the 3rd. I am currently looking for a resolution for this.

Rating:

4.0

None of the information that we entered online when we “pre-registered “ online was in their system. Had to do it again. Central booking did not record when we had dropped off trailer on July 19, even though we phoned and they said they would. Your central system is not integrated well with all the locations.

Rating:

1.0

After being sent an hour away from our requested pick up location in Gravenhurst and sent to Dwight, we were told we were being given an 'upgrade' to a bigger vehicle, despite no need for a bigger van. Although mileage was taken off and accounted for because of our extra drive, having a bigger van meant paying for more gas. And of course we had to pay to for our personal gas in our car to pick up the rental, and the extra 2 hours of our time to collect the vehicle. We were also shocked at the state of the van. It was absolutely not cleaned or prepped for us. I expected the van to be sanitized because of the Pandemic, but when I wiped the steering wheel, seat belts and handles the lysol wipes became brown with grime. Not impressed. There were also cigarette butts left inside and it smelled of smoke. There is no excuse for the equipment being dirty at this time, we were very uncomfortable.

Rating:

5.0

Doug & Emily were most accommodating ;-) DWT

Rating:

5.0

Rachel and her boss whet above & beyond to accommodate us during COVID 19. For example the gas station closest to their location was closed after 1:00pm so we could not get fuel to return the truck. Rachel asked her boss for guidance, and we came up with a great solution. Thank you Scott & Susan

Rating:

1.0

Nobody was there and the mobile return process did not work. I have been charged for returning a tank empty which is not true. It was half full which is double what was required!!!

Rating:

3.0

Service was great at this location. However, the vehicle I was to tow would not fit on the dolly that was recommended by the uhaul website. I returned the dolly and tried to get a refund but I was told by the regional manager. (no one at this location) I would only get half my money back as I had the dolly for the weekend before I discovered the dolly would not work with my vehicle. U haul should not have recommended a unit that would not work with the vehicle I said I would be towing. I gave all specs of the vehicle I was towing and still this dolly was recommended (the website) .The vehicle I was going to tow with the dolly is completely stock, not lowered, no low profile tires etc. The clearance needed where the tires sit in the dolly is 7 inches and the clearance of my vehicle off the ground is 6 inches. I would have to remove my whole front bumper in order to use the dolly. U-haul should come up with a better system to choice units before a costumer is out money for something that couldn't be used for its purpose.

Rating:

5.0

The windshield washer fluid did not dispense. So it was hard to see out the window.

Rating:

5.0

In a area with unreliable cell service drop off should not rely on texts and emails. I’m glad they didn’t in my case. Thank you Muskoka Service!!!

Rating:

3.0

Make sure all info about vehicle is accurate