The year is 2021 The mission is to move my mothers possessions from Kingston New Brunswick to Sudbury Ontario. After much deliberation, I decided to use U-Haul. The website promised a seamless move via a U-box. The promise u-haul made was so simple, A ) we will drop a u-box in your yard. You fill it at your convenience. B) we will pick it up then store it until you have a date and an address for delivery. C) we will bring the u-box to the address where you can empty it at your convenience. D) we will pick up the empty box. Easy Peasy ! None of that happened. We happily paid the price for transport to Ontario. When we called to have the u-box dropped off they informed us there were none available in our area. Don’t worry you can rent a 10’ u-haul truck drive for 1 1/2 hours to our nearest location, Fredricton! When the they tried to arrange for the 10’ truck there were none available but don’t fret we have a 15’ available. Having never driven a truck or been to Fredricton, I was very nervous. If that wasn’t enough the truck was 30 minutes away in the wrong direction. Picked up big truck, drive back to Mother’s, load drive to Fredricton, unload drive back to drop off site, then back to mothers. Bill for truck including fuel $389.00. Don’t worry all is good we will move the 7-box to Ontario. They did give us a call to say it had arrived, don’t worry we can store it here until you have your new address. Unfortunately because of the pandemic and lack of housing we had to store her belongings for one year. Finally success we have an address, we call to give them address and date to ship, only to be informed it would cost approximately $1000.00 to ship to Sudbury Ontario from Dwight Ontario, WE HAD ALREADY PAID OVER $1000.00. Plus plus! After lots of calls, to the Dwight, requests to speak to a manager (who never returned our calls) we were forced once again to hire another truck. This time driving 3 hours each way. The only good thing I can say about the whole ordeal is that the contents of the box are perfect no damage , dry and mold free. Will I ever trust U-Haul again, NEVER!
BRENDAL C
U-Box Portable Storage and Moving Containers in Dwight, ON at Muskoka Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
U-Box Portable Storage and Moving Containers in Dwight, ON P0A1H0
U-Box containers provide a convenient, flexible and secure way to move and store your belongings. Whether you're moving across town or across the country, portable storage containers are the perfect solution. We can deliver them to your door so you can take your time loading your belongings. If you need us to store your containers while you're staging you home or waiting to close on your new place, rest assured your things are safe in one of our many neighborhood U-Haul locations. When you're ready we can deliver them to your new home or store as long as you need. Not moving? You can keep the container on your property for as long as you need, whether doing a remodel or clearing out your garage or basement.
A U-Box container fits about a room and a half of household items. If you got it into your house, you can get it into a U-Box.
- Internal Dimensions:
- 95" X 56" X 83.5" (LxWxH)
- Capacity:
- 257 cubic ft
- Weight:
- Up to 2,00 lbs.
Moving Tip: If you aren't sure you can fit all your belongings in your U-Box container, order and extra! Unlike our competitors, we only charge you for what you use.
How does it work?
The best part about using U-Box® containers for a move or as a portable storage solution is you have the flexibility and control to plan the perfect move. You can ship to your new home or store until you know where you're going. We give you the opportunity to plan each.
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Choose the number of containers you need. One U-Box container fits about a room and a half of household items. When in doubt get an extra–we won't charge you if you don't use it.
Step 01
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Tell us when you will need to access the container. If you ship it to a new city but don't need it yet, we can store it for you at our secure warehouse.
Step 02
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We deliver the containers to you and pick them up when you're ready. If you would rather take it home yourself, use our specially built trailer or pack it at a U-Haul location.
Step 03
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We will store your container at our secure warehouse or we can ship anywhere in the world. You will hear from us when the container is in transit and when it arrives at its destination.
Step 04
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Customer Reviews
- 4.5 Average Customer Rating
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The Muskoka service center's poor communication efforts not only caused me emotional distress, but it also caused me to call the provincial police and submit and police report. The service center told me and my witness in person that I was to call them to tell them when I was done filling my U-Box so that it could be shipped on August 24th. What they neglected to tell me is that they were going to be closed for the week; and this was not stated in their answering machine recording as well. When I called the customer support lines for Uhaul they hung up/ put me back in the queue FIVE separate times. When I could not resolve this with Uhaul I called the police. When I called the Muskoka Service center on August 31st, a full week after my box was supposed to be shipped out. They told me they didn’t know if my box was shipped out or not and that they were closed for the week. No explanation or apology. When they called back later they said that they had shipped it out but didn’t know when. Turns out that date was August 31st as I got my email stating that my box has just been shipped. Naturally, I have all my calls with the Muskoka service center recorded for proof. No one at the time of filling my box told me they were going to be Closed, nor did they give me another method of making sure my items would arrive on time to its destination. Now because of their actions my items are arriving on the 8th; 5 days after it’s guaranteed delivery date of the 3rd. I am currently looking for a resolution for this.
Cher D