Great experience with this business. Honest, kind, explained everything to you up front. No hidden costs! Truck ran good, no problems with anything. I'd recommend doing business here. MWWS Inc 810 N 7th St Steubenville, OH 43952Howard F.
Customer Reviews for MWWS Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy was super friendly and helpfulJan T.
Customer did not leave a comment.William B.
Customer did not leave a comment.Steve S.
The office is very dirty with some health Hazzard concerns. Appears that the staff person lives in the office, the lot/yard has no signs for parking and no space to manuver thru. The truck has torn seats with the seatbelts in driver's side and passenger side not working. The truck was given to me with no gas in the tank, was told it was stolen but recovered and was under police investigation. The office manager told me to fill truck with only $30 of gas for me to travel a total of 105 miles. I put $100 of gas into truck to bring level to 1/2 tank. Upon driving the truck started to make noise from underneath and was also sliding on road. Upon further inspection found rear tires to have very little tread, headlights were very dim, can of truck smelled like stale cigarettes and old beer with body odor. Upon returning to store, multiple vehicles outside in lot with apparent narcotics deals taking place. I would not recommend this location to anyone...Shawn W.
Customer did not leave a comment.Daniel N.
Just keep up what your doing thank you againCAROLYN G.
Make it cleaner and stop messing up peoples orderesjean H.
Customer did not leave a comment.Hari C.
Customer did not leave a comment.Brett R.
Tell them when they pick it up like I did at 1 p.m. That you only would have it 4 hours. That's ridiculous. Also paid 100 for deposit and also put 25 dollars in the gas tank. It was more gas then I started with and I didn't even go 35 to 40 miles on it that was kind of a rip offLyndi C.
Drop off here was so easy to get to and people were so friendly and nice !! Dropped off truck and auto hauler all in 1 location.Janice D.
Customer did not leave a comment.Henry M.
Henry is the best by far person to deal with on truck rental, I have rented from all other truck rental company's over the years and this location by far is the best to work with and rent from 👍David V.
Customer did not leave a comment.dan M.
Customer did not leave a comment.Christine C.
Customer did not leave a comment.Peggy G.
Nothing. Customer service was exceptional.Kevin J.
I was charged twice.Shellby V.
the hidden prices , went from 29.99 to almost 80. that is ridiculous, let the hidden prices be knownRobert M.
Great people, great trucks! Thanks for helping us with our moving needs.GREGORY P.
Happy to do business here, great people and trucks- thanks!gregory P.
Henry is awesome and helped us greatly! Thank you sirLARRY W.
Customer did not leave a comment.RICHARD H.
Office was disgusting. Truck was dirty and had issues starting and I was charged double what I told him my mileage would be.Heather G.
My favorite U-Haul in the US is here in Steubenville!!Cathryn R.
Couldn't be happier. Henry is a ray of light. Yes, it is hard to get them by phone, but still use this location with confidence. thank you!Cressey B.
Rental rules state trucks should be returned clean, having been swept out. My truck storage compartment had not, was very dirty and sticky. Had to sweep and put down cardboard to keep belongings from sticking to sticky floor..Scott L.
Thank you for helping me with my moving needs, great trucks, people and company-Gregory P.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.ugurcan D.
To whom it may concern, I would like to notify you of my rental experience. Just to start after making my reservation I called U-Haul customer service many of times to make sure and verify that I would have a U-Haul ready and available for my use on Friday as this was a very unfortunate move that had to be completed this weekend. On my last verification Friday morning I was told to notify and call the U-Haul dealership I would be picking up from to confirm I called and could never get them to answer. So moving on I arrived at my location to pick up the U-Haul at 8 PM as I was scheduled to pick up at nine with 24 seven access. Upon my arrival I log into the website following the directions from the email I received. I click on my pick up and it tells me that I am not scheduled to pick up after hours and I have to wait until 7 AM the next morning. With that we're not off to a good start. I called customer service as there is one 26' u-Haul on the lot. At this time I'm assuming that it is mine to rent. I get passed around from one person to the next and ended up being on hold for an hour and 25 minutes. Luckily by now and employee of the rental facility has arrived it is now 930. He goes on to tell me that he has no rental reservation for a 26 footer. As the only one he has is out of service. Due to a large oil spill in the back. Luckily by now someone from customer service has answered I am speaking with them along with the representative from the dealership in Stephenville Ohio. They get something worked out and he goes to work on the U-Haul cleaning it out now it is 1030. Now or later we go in the office to sign the lease agreement and I'm thinking I am ready to go he hands me the keys and tells me to just leave all 20 of the moving blankets that he had spread out on the floor there As he covered up the oil spill. Well I am in such need of a U-Haul I take the keys sign agreement and drive away. It is now 11 pm 3 hours after our arrival. The next morning as we start to load we all come to realize that this floor is like walking on ice. We had to remove the blankets and try drying the floor out with kitty litter because it would be impossible to walk on. That took us nearly 3 hours to do it and it still did not remove the oil. So we replaced the moving blankets back down and started to load. There was three falls and a ruined couch from the moving blankets moving and oil getting on the couch. To say I am a very dissatisfied customer would be an understatement I have used a U-Haul in the past and know their standards and this is not nowhere close. I would like this to be made right somehow and I'm not even sure what that is. I would also like a telephone call from a representative if possible. Thank you Justin TurnerJustin T.
Customer did not leave a comment.Mitzee K.
Get the story straight when you reply of accountability of you storage units.DAVID A.
If you wish to use this location I advise you to rent using the online system. There's almost never anybody in the office unless they're Signing out a vehicle or your returning vehicle. Getting ahold of them on the phone is almost impossible. But I will admit when you're picking up you're rental that the guy is a nice guy And he's likable likable.GUY V.
Customer did not leave a comment.MARK G.
I can't think of anything!. From the time i called MWWS Inc, to the time we returned the vehicle, it was a very good experience. I'll definitely will us them again.Patricia S.
Customer did not leave a comment.KAYLEE M.
Great people running this location! Super convenient hours. I would highly recommend this location.Richard O.
The 'office' looked like a disgusting apartment. The truck was dirty inside and out. Cigarette ashes on steering wheel and dash. 2 half empty Gatorade bottles under seat. We were the only ones there and it took 20 minutes to get the truck. We were supposed to pick it up in Calcutta where we live.BILL H.
Customer did not leave a comment.Evan M.
Customer did not leave a comment.Douglas E.
Henry was very helpful and friendly. The location was very easy to get to and everything was greatJoseph R.
Customer did not leave a comment.Henry M.
Parking lot was small with glass and debris around.Benjamin G.
Customer did not leave a comment.Chris H.
The truck smelled of horrible odors and we had to sweep out the back. They charged my credit card 4 times for a 1 time rental. I have tried their office and Uhaul directly and no one has taken care of it. I will never recommend this location or Uhaul again.Rick M.
Employee was super niceDavid R.
The customer service was outstanding!!! Highly recommend!!! Thank you!!!Joseph V.
Was told when we returned we would get our cash deposit of 100 $ back But the receptionist told us it will be mailed to us in a check . I find that strange because we didn't even get a receipt for anything .Dwight H.
Henry was great at MWWS Inc.robert M.
Customer did not leave a comment.Kirk S.
Customer did not leave a comment.Jody B.
Old run-down building, very dirty.Walter M.
Excellent customer service! Very nice. Easy pick up and drop off.Joseph V.
All goodTimothy G.
This was the filthiest location I have ever rented from. It was a very small space and looked like someone was living there. There was trash everywhere a mattress against the wall food boxes and a toaster oven refrigerator and kureig machineDeborah A.
Customer did not leave a comment.Jason R.
Customer did not leave a comment.DIANA S.
I recommend it because it is close and convenient and is usually clean and reliable. This time they closed early and I needed to use the app on my phone to get the truck and it didn't work so I called and the person was very helpful but had to do everything manually for me since the app wouldn't allow me to upload a picture of the back of my drivers license.MARK E.
Continue to have equipment available.Kevin J.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.Lisa A.
Customer did not leave a comment.anthony A.
Customer did not leave a comment.John F.
Pickup was quick and easy. Set it up all online and the truck was ready to go when I got there.Jordan F.
Great experienceJASON C.
Customer did not leave a comment.Helen S.
Great customer servicecharles M.
Customer did not leave a comment.Janene P.
Customer did not leave a comment.Dawn W.
I'm very happy with the service.Alfredo G.
Customer did not leave a comment.Jayvon T.
I had a great experience renting from this particular UHaul dealership. Henry, the manager, was kind, patient and answered all my question to my satisfation. I would highly recommend this location.Denese S.
The man there is awesome! Always is.Eric K.
Customer did not leave a comment.Douglas L.
Easy pick up and drop off. Customer service was excellent.Tracie C.
Customer did not leave a comment.Debra O.
Location and customer service is 5 star +Anthony D.
Make sure theirs enough gas in the truck for the next personMichelle W.
Customer did not leave a comment.Dan A.
I will forever use this location for U-Haul rentals. The manager gentleman is beyond accommodating to all of the needs of customers. He's a fantastic manager and he certainly goes the extra mile to ensure all of his customers are satisfied with the experience Zac BoydZac B.
Had a nightmare with billing .. had to call customer service 4 times just to get refunded due to the truck not being properly returned in the system. My actual charge was 71.85 and the billed me a total of 4 times causing bank issues while waiting on refund which still wasn't the correct amount.Eva G.
They were very friendlyCassandra P.
Lock was busted on the drop box and it looked like a bad neighborhood so I was worried about just leaving the truck there for fear someone would try and take it.Wendy C.
Customer did not leave a comment.Kevin Z.
Employees were very friendly and worked with me to move up my appointment even when they were really busy.Stephanie K.
Customer did not leave a comment.NAPOLEON S.
Efficient, friendly, accommodating! Anyone who judges on the critique of others, is missing out on a seamless moving truck experience! Whole heartedly recommended!Stacy C.
Uhaul employee connected trailer to my vehical complete wrong requested for us to not tamper with rigging for insurance reason trailer disconnected and damaged my vehical horrible experience will never be back.NOAH D.
Not muchMark M.
Customer did not leave a comment.Michele G.
Best servicedavid V.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.Priscilla H.
Henry was awesome and very helpful.Clifford F.