Customer Reviews for My Mechanics Place
(U-Haul Neighborhood Dealer)

634 reviews

35655 Plymouth Rd   Livonia, MI 48150
(East of Levan Rd)

(734) 469-5678

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 9:30 am - 5:30 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(734) 469-5678

35655 Plymouth Rd
Livonia, MI 48150
(East of Levan Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 9:30 am - 5:30 pm
  • Sun: 11 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Tobin H. 
Rating:
4.0

The truck was excellent. The auto transport had some issues. There was a dent under the bed that pinched the strap and prevented it from sliding to match the tire location. Once I addressed that by prying up on the strap retaining bar, I discovered that the strap was broken and wouldn't reach the ratchet. I had to improvise with a personal strap.

JOHN S. 
Rating:
4.0

Some better signage on outside building as to tell you what door to use to enter rental area.

William E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT ROBERT T. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER JAY C. 
Rating:
3.0

Customer did not leave a comment.

Danielle M. or B D. 
Rating:
5.0

Customer did not leave a comment.

Mackey H. 
Rating:
4.0

It was fine. My engine light went off while pulling out of the office. I went back and they diagnosed the problem. I was happy and we were off. The truck ran and worked super easy. The drop off was easy as well. The move went smoothly after the early hiccup. Great experience.

ROBERT JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Very smooth turn in

STEVEN DAVID G. 
Rating:
4.0

Truck was ready as promised and clean. The app used for documenting the truck condition was easy to use but it couldn't accommodate all the pictures i wanted to upload to document the condition. i think being more specific about what types of "damage" should be documented versus what is normal wear and tear might eliminate this issue or time spent trying to identify any condition concerns. Ultimately there were no issues or disputes re. condition of the truck.

Mark L. 
Rating:
5.0

Drop off was fast and pleasant less than 5 minutes to drop off

Don I. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
3.0

I was disappointed in the lack of cleaning and sanitizing that did not happen before acquiring this rental. Also the customer before had smoked cigarettes in the rental and that stench was still in the rental when I was provided it.

JENNIFER MARIE S. 
Rating:
5.0

Customer did not leave a comment.

PAUL GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES GLEN K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK DEAN F. 
Rating:
5.0

Customer did not leave a comment.

HARRY MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

Great staff! Arrived and Joe took great care of me, processed the paperwork quickly, hooked me up and I was off. Return was just as simple and only a few miles from my house. Rob Livonia, MI

ROBERT JOHN S. 
Rating:
2.0

None of the staff wore masks inside or outside the building, trailer right-hand turn signal did not work, staff did not offer an alternative trailer to use instead or apologize for the issue.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

FRANCESCO DREW G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH LYNNE N. 
Rating:
5.0

Customer did not leave a comment.

VINCENT LEONARD J. 
Rating:
5.0

Staff was great to assist me after a negative experience with the app.

DOUGLAS ALAN W. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Great place, great people!

DOUGLAS JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Terrence J. 
Rating:
5.0

Customer did not leave a comment.

Maureen S. 
Rating:
3.0

I rented the truck for $19.95 “per day” I rented at 10pm, and “estimated” that I would return the truck by 2pm the following day, but actually red turned it at 4:30 the following day, still only 18 hours, yet I was charged for TWO $19.95 “days”!! It's not my problem that the my mechanics place wanted to rent it again at 2pm, I did not keep it beyond 24 hours and was charged double, thst is fraud,

Deborah N. 
Rating:
5.0

Customer did not leave a comment.

CHANCE PEYTON W. 
Rating:
3.0

Customer did not leave a comment.

RICHARD JOSEPH T. 
Rating:
2.0

I understand this place is only half uhaul and half owners business but the individuals at the counter seemed overwhelmed by 2 customers. One of the employees just left as soon as customers started lining up behind me, leaving the other employee to deal with the fact that my "GUARANTEED" auto transport reservation was NOT there and I had to drive to Detroit to get it myself, which I was charged for, and her broken printer so I couldn't sign any paperwork. Not her fault at all but quite inconvenient.

BRANDON MICHAEL R. 
Rating:
5.0

Excellent service

Earnest S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I returned the rental a day early and feel that a credit should of been given for that day -

Nancy H. 
Rating:
3.0

Customer did not leave a comment.

DESTINY MARIE M. 
Rating:
3.0

Look at your customer. Employees hiding behind a desk and customer has not idea if they are texting on Facebook or actually helping!

Kelly H. 
Rating:
1.0

Poor customer service. Representative spoke to customer in a condescending manner. He spoke with uncertainty and was a very strange man.

ANGELA NICOLE P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JAMES S. 
Rating:
5.0

Team very helpful and great to work with

DAVID PAUL G. 
Rating:
5.0

Nothing

JEFFREY ALAN G. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY DENISE H. 
Rating:
5.0

This is the first Uhaul store that doesn't make you wait, is always on top of things and seems like they really like your business.

Peter D. 
Rating:
4.0

The front left tire needed air. We arrived at the location thinking no one would be available to help. There actually were people in the building. However, they weren't very helpful. We went in to ask about what to do about the tire. (The instrument cluster had told us about the tire.). The person we asked said not to worry about it. 🤔. When we persisted he gave us a tire gauge, then he came out to check. The tire pressure was 34 psi. The sticker on the car said it should be 55 psi. He told us not to worry about it. Again, we persisted and he had someone fill it up.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
3.0

Not much room to navigate trailers when dropping off and picking up.

STEVEN MICHAEL F. 
Rating:
5.0

Everything was great, no issues whatsoever

Steven B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERBENJA M. 
Rating:
3.0

Very nice people! The auto transport needed a few things corrected on it which was acknowledged when I showed u haul

Anthony F. 
Rating:
5.0

Part of the lights on the trailer stopped working during use. License plate several years expired.

JEFFREY LEE E. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
3.0

Customer did not leave a comment.

Kapil M. 
Rating:
4.0

No masks being worn, not good

Eric H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN ALLEN S. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

DALE SCOTT S. 
Rating:
1.0

Employees were not wearing masks in violation of state mandates. One employee admited to sending trucks out with missing parts. Process was extremely slow due to malfunctioning computer systems. The aforementioned employee also claimed to not know how to de-attach a trailer, which delayed me getting my truck another 10-15 minutes. Overall pickup time was about 45 minutes, which is too long.

Josiah B. 
Rating:
4.0

I had no issues. It was great from start to finish.

Jimmy S. 
Rating:
3.0

Customer did not leave a comment.

DONALD FREDERICK T. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
1.0

Came in contact with what I believe was the owner and 3 different employees , none of which wore a mask.

JACQUELINE SUE V. 
Rating:
3.0

Uhaul kid showed up half hour late after appointment. Other co-worker did his best to help but was unable to finish transaction.

Carl F. 
Rating:
3.0

Customer did not leave a comment.

MHD-TAYSEER S. 
Rating:
1.0

Dirty. Short with customers. No employees were wearing masks.

RASHELLE UNIQUE P. 
Rating:
5.0

Your app did not work. This made process take much longer and forced a contact pick up.

Dawn B. 
Rating:
1.0

Trailer was an hour late and nobody bothered to call me. I sat in the store waiting for it. The worst thing- AND A VERY BIG DEAL.... NOT A SINGLE WORKER WAS WEARING A MASK!!! Do you not know that THERE IS A PANDEMIC AND PEOPLE ARE DYING??!! WTF??? You gotta be kidding me???!!!!

ROGERPAUL W. 
Rating:
5.0

Customer did not leave a comment.

claire O. 
Rating:
3.0

But I will say the process is beyond messed up. We had to wait for over an hour due to the check in online process. Never will I ever do that again. Put us late to get the day started.

nicole P. 
Rating:
5.0

trailor was dirty inside needing to be swept out. Otherwise it was good

James O. 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
4.0

I personally was impressed the way the employees, especially the young men, answered the telephone, speaking clearly, not rushed, and identifying themselves with the same respectful treatment when we were inside the business completing arrangements. It's very appreciated.

Susan H. 
Rating:
4.0

These guys were friendly, equipment was fine. They do however need to be wearing masks. Unacceptable in this current crisis.

RYAN WILLIAM W. 
Rating:
3.0

Be nicer and more accommodating.

JANET CAROL O. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Hopefully I won't need it but next time don't make me wait for 25 minutes waiting for the app to give me approval, only to message an agent finally and her saying oh you're approved thank you. I lost 25 minutes of time because it told me I still had to bring the truck back at 2:00 and didn't give me credit for that 20 minutes I had to wait for the app.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

DARRIN B. 
Rating:
2.0

No mask

Jimmie R. 
Rating:
5.0

Customer did not leave a comment.

JASON WILEY C. 
Rating:
4.0

Customer did not leave a comment.

Vaughn S. 
Rating:
5.0

Everyone here was kind and friendly, knowledgeable.

LYNN ANN M. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
2.0

I received a call that I didn't return my rental 3 days after I returned it. Not organized.

Christopher T. 
Rating:
5.0

Easy rental. Clean truck. Served purpose well..,moved son to one bedroom apartment.

Jill H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN HOWARD D. 
Rating:
3.0

You need to have a positive leadership with some incentives to motivate workers and enhance their mood,Michigan ave and inkster area in inkster what a shitty place they need a better management.also the one in Redford on Middlebelt by 96 fwy and the worst one is the one on Telegraph between 7 and 8 mile rd. I had a very bad experience I will consider another company and I'll think more than twice to make a trip to u-haul.it's a long story and I'm not in the mood to discuss it,it's just waste of time.

Moe Z. 
Rating:
5.0

Only issue was that trailer reservation was not correct. Im not sure if it was a system error or error on behalf of My Mechanics Place. I placed a reservation on a 6'x12' cargo trailer (reservation confirmation was received and was for a 6'x12'). My Mechanics Place did NOT have a 6'x12' on site, I was instead given a 5'x8'. This ended up posing many difficulties on a move, as furniture did not fit in the smaller trailer.

MELANIE B. 
Rating:
5.0

Customer did not leave a comment.

GEORGEEUGENE S. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

Ashley D. 
Rating:
2.0

The truck was dirty and was not safe to drive. The wheel alignment was completely out which made driving the truck from Michigan to Chicago a pain and a safety hazard. The windshield wipers need to be changed. They blurred my visibility when I tried using them as it was raining in Indiana and Chicago that evening. Horrible overall experience. I took pictures of the inside of the truck to post on social media.

Hassan Z. 
Rating:
5.0

Customer did not leave a comment.

ALI J. 
Rating:
4.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

JOHN ALBERT M. 
Rating:
5.0

And I already have! Very smooth experience. Booked online and they sent me to a VERY local pickup place for the proper size of truck. Location owner was awesome and funny and informative.

Jasonallan B. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
5.0

Service was 💯

faye D. 
No reviews have been submitted for this location.

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