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DANIEL C
Customer Reviews for My Mechanics Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient pickup/dropoff location. Thanks to Joel & the staff here!
ROBERT MThe cargo van could have been cleaner but did not interfere with a positive experience. The staff was friendly and attentive.
JOSEPH PEverything was great.
THOMAS SAlways a great location to rent a truck from!
PAUL Mcustomer service was above average.
ROBERT KCan't think of anyting at this time.
Charles ANA
JOANN LThe vehicle appeared to be fine, aside from a dent in the front fender we saw as we picked up the moving van.The Pickup location was so friendly, highly recommended this location for service and convenient location. Plenty of supplies on hand. Vehicle was well running, and clean.
DANIEL KGreat customer service and equipment. Thank you.
BENJAMIN FCall 1-800 U-Haul set me up with a motorcycle trailer. Was not a motorcycle trailer just a regular trailer with a ramp and no front wheel cock.
DONALD WOverall it was a smooth transaction and very friendly staff! I would recommend this U-Haul location! Judy
JUDY BThe company is great. Customer service is excellent. I appreciate them.
MICHELE BBetter return
PIERRIE PThe truck and trailer I rented were not attached when I arrived. The employee also did not have the truck waiting in a good location. I had to back out the truck in a very tight parking lot.
LUCAS VI waited 15 minutes before anyone talked to me. One headlight was out and there were warnings lit about tire pressure the whole time I was driving. I wouldn’t go to this place again and there are other locations that are much better.
ALAN JKeep doing what you’re doing!
MICHAEL BAll went well. Godd value for price paid
Scott NHave some outside lights for the returns area.
BENJAMIN JFrom the second I walked up to the front desk I was greeted with a ver helpful and polite young man. Drop off wax the same and this is a great location to rent from
MARYBETH MThe retail of the truck was great. But, the front in alignment on the truck was very bad. There was a bad odor in the cab. Like people smoked or something. We returned it with all the blankets & dolly. Thank you!
CINDY SRecommend changing the tires threads were bold
ALEN SFront desk was handled very very well
LINDA RFast, friendly service.
BRENT EFriendly and fair in the delivery process. Just maintain the current environments.
JARQUISE SEverything was fine. Easy to pick up, easy to drop off. People were friendly.
KATHRYN LGet more guys like these
HOWARD HGreat stuff
SHYQYRI KJordan at Livonia, Mi was absolutely amazing and helpful from making our reservation to pick up to hooking the car tow!!! He was so patient and looked at all our options for moving our belongings and car. I can not say enough how wonderful he was!
SUSAN CGreat customer service provided by all. Excellent location
Richard FThis location was completely the opposite of pick up location! It was filthy, the attendant was sleeping, and generally lacked enthusiasm.
Tab MVery Good Service
KARL WProfessional services were provided by the associates. My go to place, great prices.
Richard FFree rentals !
David BThe guys there were super helpful and kind. Uhaul has always been my go to so they insured that, that will not change.
JENNIFER JVery nice treatment I am very happy to deal with you
MAHER MMy reservation location got changed due to availability the day before. They had the 26ft trailer but no 6x12 trailer to add with the 26ft trailer so I rented the 26ft trailer at that location and had to add the additional trailer at a different location which $600 more vs renting/reserving together. They discount the truck so I would have gotten the truck & trailer for almost the same price if rented together. I’m waiting on U Haul corporate to get back to me on reducing/crediting me back that $600 that I lost due to U Hauls issue. It’s been a complete nightmare dealing with U Haul call center/live chat & reservations.
KRAIG CCould NOT have been easier! Immediate attention - zero waiting. They also helped us with a separate purchase of mattress bags. Vehicle was clean, parked just outside the door. Mechanically in top condition. Rode well, adequate power and stability. Good on gas, also! Return was super easy and friendly. Excellent experience all-around! Thanks!
John FTrailer fender was damaged but intact. Hitch and lights worked good. Carrie (?) was knowledgeable and helpful. Well done.
David GI am quite happy with experience. No change needed.
Bryan vAfter completing my payment at the desk i waited 20-30 minutes for my truck to be brought around. I was told they couldn't find the keys to the first one and were looking for another.,,...rather than just having another brought to me. Multiple customers who had been behind me in line received their moving vehicles and left the area, which was frustrating. Also, I had reserved an appliance dolly from the location in addition to my truck but they said they didn't have any. I was told to go to a location across town to pick one up and that they'd have one waiting for me...instead, they only gave it to me after I paid an additional charge. It made what was already a frazzled and frustrating day even worse. would not recommend this location.
David HThe salesman is nice and knowledgeable.
peggy cHad to wait awhile
Jack MNew windshield wipers
Brian KEmployees seemed lazy and unhelpful. The building was trashy and the parking lot was small and crowded
Robert Srude and deceitful
Oybek P