This location was great. The woman was very nice and helpful. I appreciate how easy she made it for me to return the equipment.
GARY C
Customer Reviews for My Mechanix LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Place was closed. No opinion.
NICHOLAS GDelivered trailer after hours
CHARLES LWonderful service and the equipment was like new!
SHELBY BNothing
Richard AQuick and easy. She was prompt to get the transaction complete and me on the road.
Ryan TOur rental was for the days so we could move overnight , however we could not use trailer at night because the running lights were inoperable. We informed the owner and she advised that some of the trailers come like that. Not safe at all !!! Don't feel like a got good value for the money I spent
ASHLEY RChloe was super helpful and kind in explaining everything. The pricing was exactly what she estimated! There were no surprise charges. It was very fairly priced. Very kind workers there. I highly recommend this place! The only issue was my husband struggled with the dolly being stuck and it took a while for someone to come out and offer to help (there was a lot of snow on the ground), but that wasn’t a big deal at all. He was happy, I’m happy, our family is happy, and we LOVE u haul! Thank you guys again at My Mechanix!
Hannah LI picked it up to use for a day. I drove about 20 miles there and back. I wasn't able to use it due to unforseen circumstances. It would be nice to see a partial refund.
Laura LI was told I could drop off anywhere. I dropped off at a different location and was charged for wrong location.
CALEB BThey were rude and inconsiderate and did not check out the vehicle before we took it or the gas and did not tell us we had to rent a dolly which they had none of
DEBRA LInside the trailer was still trash and fire pit ashes everywhere. Had to be cleaned and mopped before I could load my belongings. No big deal just minor set back when thought I was ready to load.
SCOTT YGreat to rent from
MARK WUsed 24 hour drop off so no personnel were involved
MARGARET AHeadlight bracket was broken. Trailer light didn’t work. They didn’t inspect the vehicle before they handed it over to me.
AARON KNothing, friendly and respectful, honest people
WILLIAM HNothing I know of, everything went smooth
BILLY BWe arrived at the U-Haul location just a few minutes past the 24 hour mark for our rental and were then charged for 2 days. The U-Haul location employee was not able to change the rental amount to one day because the system automatically set it for two days. It would be nice if the location had the ability to make changes for these circumstances. The employee gave us a phone number to call to ask for a refund, but the number was incorrect. Thats why I am filling out this survey because I don’t know who to call.
Brian KTold them the gas was incorrect in form and they charged for fuel anyway.
KAREN KNA
LEONARD CI would absolutely recommend this location!!! Very professional, helpful, and friendly!!! Please don’t hesitate, use My Mechanix LLC for all your U-Haul needs!!! Thank you for all your help!!!
Leisha LMy Mechanix has the best people
Douglas RFantastic customer service. They were very accommodating and nice.
Julie BAmazing service!!!!!
Benjamin AEverything went great
Richard WLast minute we needed a UHaul and they were able to help. Very friendly staff! Thank you!
EMMA AThe staff was friendly and professional. I would definitely recommend this business to friends.
Terry JMy Mechanix is always great.
Douglas ROrdered Blankets but they were out.
Daniel GMy Mechanix is an amazing location! They helped us in a pinch and I would recommend them to everyone I know!
Michelle hMy Mechanix is absolutely the best
William HImprovements are not needed, these folks are fantastic.
Douglas RHIGHLY recommend!! Super reasonable and AMAZING customer service! I’ll DEFINITELY be renting again!!!
Harley MNothing very professional
William HNo dolly rentals except was offered an appliance one for a $100 deposit and $20 per day, 3 star customer service Went to the uhaul dealer at 1007 N Washington Street and they rented me a Dolly no problem, 5 star customer service
Koral HThe side panels kept popping off. Either weld them on or take them off.
Frank JGreat customer services
Brian SVery friendly and helpful staff.
Gerald AI was told the charge was $29.95 and I’d have 100 free miles. I got 50 free miles and when I checked my account I was charged just under $126.00. Praying I get a refund.
Christopher PThey forgot to give me the dolly then blamed me saying I should have asked instead of just apologizing. I called about 3 times to make sure the dolly was on the order, when I arrived to pick up the truck I paid for a dolly and I assumed it was in the truck but when I drove home it wasn’t in there. They then told me they keep them in the store?! That’s fine but how was I to know where they store the dolly? I was refunded for the dolly but that’s not the point. My time and energy is valuable and moving is stressful enough. when a person is moving and people are waiting on them for the truck then to have to drive back to the store when you’re paying for the miles and gas is not ok. The lady never apologized and the only job she had was to remember the dolly. Some guy came out to give me the dolly when I returned with a huge attitude and blamed me. Common people wake up and stop blaming your customers for your error and own up like a man. I would not recommend this location due to the unprofessional and disrespect for other people’s time. The lady looked half asleep I should have known to confirm the dolly was not in the truck
Sheri AN/A
Daniel SVery friendly staff. Will use again
Sheila WNo dolly like I ordered, no covers liked I ordered.
Lisa MHave regular trucks that people want instead of making them rent bigger trucks that use more gas. Also don't rent out trucks with service engine lights.
Frank JFast, friendly service and easy return even after hours.
Kara AThe whole rental process was smooth. I liked being able to reserve it on my on online. Very convenient.
Michelle PThe first UHaul was a joke. They did nothing that was required for the customer. Mechanix was top notch. Wished I'd went there to begin with. They get an A++ rating from me
Matthew Pthere was a partially smoked marijuana blunt in the cab with ashes all over the dash that I didn't appreciate my kids and I having to deal with
Andrea HPretty sure was wrong ramp for truck. Very short causing it to be extremely steep.
JUSTIN BHave moving blankets and appliance dollies available. Truck maintenance needed as i kept getting a service message on the dash as i was driving down the road. I will say the lady who set it up was very nice though.
Peter GThey asked no questions as to ball, hitch, or anything related to the towing experience. There was no help offered for hook up other than a sign that read $20 charge for hookup. Gave me the number for the trailer and told it was somewhere behind the building.
WILLIAM Sif theweekend is coming up and you want to move be sure to get a truck early. helped me although i didn't have a lot. but the truck i needed was there for me when i was ready on the day i wanted it. no surprise last minute availability.done done and done.
Karen J