Great service & friendly.Richard H.
Customer Reviews for My Mechanix LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RONALD J.
This doesn't have to with the drop off locatiion, but I hired 2 people throuth your site and they never showed up. I was charged and haven't received a credit back to my card yet.Charles M.
Customer did not leave a comment.Cindy S.
Truck steering wheel was not straight/properly alignedRiley M.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Owen T.
Customer did not leave a comment.William U.
It would be nice to have on all the trailers a leveling jack on the front to save you from lifting it up when you hook up or when you remove the trailer.Lester F.
the 6Ã—12 unit we got the door would not open when you pull up you had to everytime push against the door to make roll up. My husband has hurt his arm dealing with this, this unit needs fixed it is not useable and made our moving extremely difficult very upset. I feel we should have some kind of refund for bad equipment the location knew it was bad tooErika F.
I did not receive a dolly or furniture pads I requested.Hollie H.
Customer did not leave a comment.Bruce W.
Customer did not leave a comment.Scott Y.
Customer did not leave a comment.TRACY P.
Customer did not leave a comment.Stacy M.
I left that truck clean. Why do I have to pay a cleaning charge??? Just a reason to charge an extra $25.00???? I drove by My Mechanix, they had the back door open? Is that cleaning it!!!! $25.00 to open the back doot??!?? Please!!! No, I will never rent from them, again!!! How many miles did I use your vehicle, I will check the mileage, for 152.00??????? What a rip off!!! Never again!!!!Susan H.
Great service @ pick up location. Great service at drop off location. This is the fourth 26' rental in the past 2 years. All trucks preformed Great. U-(Haul has great vehicles. I was to keep this last truck 5 extra days to unload it while waiting on a storage unit to come available. This was no fault of U-Haul. Since this was my 4 th rental, a price break would be great on the extreme 5 days while the truck sit parked.FOY H.
Don't sell my email address so I get tons of crap mail. Our pick up location was changed last minute and then when we arrived our 26' truck was not there and we had to use a 15' truck. Over all the experience was terrible. But the place we picked it up at had great customer service and tried to be as helpful as possible.Cory P.
Customer did not leave a comment.Marian C.
The returning process was just a mess! I received a text with a link, the instruction indicated me to click the link and procced the returning process. But the rental infomation was tatolly wrong!Tzai Shuen C.
Nothing. We decided on this business because it opened at 8am. We rented the trailer, loaded it, delivered about 80 miles away and got back in time to return it before closing. Owner helped us hook up and remove. Thanks for great customer service from Rhonda also.nancy B.
Customer did not leave a comment.dealious L.
I have used these folks three times lately. Always a pleasure doing business with them!!Perry W.
Customer did not leave a comment.Rebecca R.
Customer did not leave a comment.DAVID B.
Keith went out of his way for us on this rental. Great experience & I highly recommend My Mechanix.Doug M.
Customer did not leave a comment.Donna B.
Very helpful and friendly. Thank you !!Jordyn R.
Customer did not leave a comment.Sheila K.
Great people! Very pleasant and helpful!!Perry W.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.KIMBERLY B.
Customer did not leave a comment.Pamela B.
Everything was wonderful extreme amount of help thank youRylie H.
Customer did not leave a comment.Danielle C.
Friendly staff and great overall experienceSTEPHEN J.
Customer did not leave a comment.john B.
We will rent again, wish you all had some kind of discount for multiple rentals. Thank you!Mike R.
Nothing, everything was great!Michael R.
Customer did not leave a comment.Steven T.
Customer did not leave a comment.Nancy G.
Customer did not leave a comment.James J.
The Trucks interior was filthy. There was dried mud on the floorboards. The windshield was dirty . The interior of the cargo area was dirty.JOSEPH M.
They wanted to charge me $20 to help hook up the trailer. So there is no jack on the trailer, it was very heavy for one person to lift and put on the trailer hitch. I also most could not do it. I should not have use my truck tire jack just be able to get it honked up. The person just said the the trailer was behind the building.Michael V.
was charged after hour fee of $20.00 when the location was open when i pick-up and open when it was returned.martin T.
I was charged $20 after our drop off the four trailer dropped it off a day early and easily could've dropped it off the next morning. I was never once informed about a $20 fee for after our drop off. Very disappointingDANIEL W.
Checked unit back in on Saturday afternoon so facility was not open. Website wasn't working so called in the return.Kevin G.
Customer did not leave a comment.JOE R.
Customer did not leave a comment.Craig D.
The young lady who waited on me was very helpful.JACK D.
I was over charged for a day and have not received a refund.Adam H.
Customer did not leave a comment.Eric N.
More customer parking availabilitySusan S.
Customer did not leave a comment.Todd T.
Customer did not leave a comment.SARA H.
Customer did not leave a comment.ANGELA D.
Customer did not leave a comment.Leonard W.
I received no help with connecting the trailer. Actually got help from the employees of an adjacent business.Mark S.
Customer did not leave a comment.Albert A.
Equiptment was not there! No dolly and only 16 of 24 pads. No dolly made move very difficultDaniel W.
I would say, longer Saturday hours would be good for the customer base, but having said that, I had no problem at all.Gerald C.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Corey W.
Extremely helpful. They made sure that I would have a truck I could depend on for a trip of over 1500 miles. The truck was comfortable and easy to handle. Had more than enough power to pull itself up any hills. C.CORKY B.
Used this location for years now. For vehicle needs and trailer rentals. Always a great experience. Keith is a great guy who always goes above and beyond for his customers.Jeremy R.
Customer did not leave a comment.Angela D.
Fast and friendly serviceJACK D.
Staff did not help with hook up, did not even explain it supervise. What if I had hooked up the trailer incorrectly? Who would have been liable.Roger G.
small office but friendly and accommodatingDan B.
Customer did not leave a comment.sandun K.
Customer did not leave a comment.Michael S.
Great staff , very polite, vary good at there job and very friendlyMark K.
Like all places that rent trailers and trucks they have limited personnel. I am 67 years old and didn't want to strain my back. The tongue in the 6X12 trailer is pretty heavy. How about supplying temporary lift to help attach the trailer to the truck. All you need is a jack of sorts that will raise the tongue. Even the young man that helped had to grunt hard to get the trailer attached.Nick R.
Customer did not leave a comment.Howard N.
Customer did not leave a comment.Clifford C.
Due to exigent circumstances, they had to give me a truck that had not been cleaned. It was pointed out to me and duly noted on the contract so that I would not be charged a cleaning fee. I appreciated that courtesy and honesty.Rick H.
We could have used some assistance getting the trailer attached to and off our vehicle. It was extremely heavy.Ronald J.
Customer did not leave a comment.Brandon M.
Customer did not leave a comment.philip S.
Customer did not leave a comment.DENNIS B.
Customer did not leave a comment.chris A.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Hunter S.
Customer did not leave a comment.Henry Q.
Customer did not leave a comment.Allison S.
Customer did not leave a comment.James T.
Some of the best customer service I've had.Jason M.
The last minute my pick up location had changed without any notification. Had to ask CSR where I went to get tow dolly, and had to hook it up my self (thank God I had done it before. Then the ratchet was seized. Had to ask for WD-40.Samantha F.
Customer did not leave a comment.John S.
Customer did not leave a comment.Kory F.
There was a leak in the truck container area, the part over the cab. I reported it when I returned it. Please make sure its sealed, we were lucky our electronics stuff didn't get wet and ruined. ThanksLeslie F.
Customer did not leave a comment.Phillip E.
Customer did not leave a comment.Jackie T.
The only problem I had was on the app to check in my equipment. I did not receive the instructions on how to use the app until after I put the key in the dropbox and could not get the mileage and gas reading for the app due at check-in.Greg T.
Customer did not leave a comment.Kimberly R.
We think that your equipment the trailers for older people or people were bad back do you need to come up with Kranks to be able to lift trailers off vehicles off and on the trail off and on the vehicles the trailers or too heavy for us to list we have that back that was all.janice P.
Customer did not leave a comment.Sterlyn S.
You can't get a better experience than I had with Keith at My Mechanix! Super professional, expert service and customer experience was 10/10!!! Will use it again 2 more times this month!Lemi W.
Nothing. The service manager was great to work with and the location was easy to access and very clean.CLYDE W.