Customer Reviews for My Pool Place
(U-Haul Neighborhood Dealer)

156 reviews

7607 US Hwy 98 N   Lakeland, FL 33809

(863) 816-7610

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(863) 816-7610

7607 US Hwy 98 N
Lakeland, FL 33809

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Sarah G. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
3.0

Very easy rental location,nice people.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

ALEX D. 
Rating:
5.0

From the staff inside to the outside staff the experience was amazing. Friendly kind helpful staff. Thank you

RANDALL A. 
Rating:
3.0

Lock box process did not work for an Early pickup. It required that I enter the Mileage and Fuel, before it would give me the lock box combination. The truck was locked and you have to have the key to display the Mileage and Fuel. It took me 50 minutes and 2 phone calls to U-Haul for this "quick" check in process. NOT GOOD.

DANIEL S. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The owners at this location were extremely personable and helped keep the stress level of moving at a minimum. Love these guys!

Chris K. 
Rating:
5.0

Ensure vehicle is checked on everyday. Tire monitoring system needed to be service. If it is a customer who doesn't know much about vehicles then it would of been a problem

Tredarius D. 
Rating:
5.0

Great experience and lots of help from staffr. Will def use again.

thomas B. 
Rating:
5.0

Customer did not leave a comment.

BRYAN C. 
Rating:
4.0

Place was convenient and easy to get to ken was great at answering my questions.

LAUREN A. 
Rating:
5.0

Everything was perfect. Thank you

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

VALLERIE B. 
Rating:
5.0

Everything was perfect for our move of my son and his family. The truck had a hand truck and blankets in a wall rack and bag. All we needed. The U-Haul truck had 112,935 miles and was smooth operating and easy to drive. I don't want another move any time soon, but your truck made it easy.

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

DUKENSON E. 
Rating:
5.0

Very congenital place to do business

ed M. 
Rating:
4.0

Stop over charging for truck rental, mileage rate is way too high. One day truck rental $600 because of miles that is ridicule! Homedepot has a flat per day rate($148.00 dollars) for a small truck, I will recommend homedepot before Uhaul. I will do everything possible not to re-rent anything form uhaul.

MARCOS B. 
Rating:
5.0

Customer did not leave a comment.

ALAN G. 
Rating:
4.0

Everything was smooth without any problems, except the ramp is very steep.I wish your company get lift gate on your trucks, probably get a lot more business. Thanks Mr. Mosley

ROBBIE M. 
Rating:
3.0

I rented the uhaul in person. Somehow I ended up with 9 reservations and 2 charges to my credit card. This caused over an hour of my time at the rental location trying to get everything fixed in the system with the help desk. Everyone was stressed out and I was late getting on the road. The people were nice enough, but wow -

PEGGY F. 
Rating:
5.0

Will do business here again. Truck was clean and dependable. Great customer service. Thanks

KERRY JOE B. 
Rating:
5.0

Customer did not leave a comment.

Dale F. 
Rating:
1.0

Poor customer service, communication skills was poor and I was over charged.

KAYE B. 
Rating:
5.0

Great service

Charles R. 
Rating:
5.0

your truck need cruise control on all your. Up date your trucks for people who going long distance. And a person should not have drive 50 or 70 miles to pick up a truck where you reserved from 3 or 5 miles from home.

robert S. 
Rating:
4.0

Customer did not leave a comment.

Miriam S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Excellent service 👍

Martin B. 
Rating:
5.0

Customer did not leave a comment.

KRISTY W. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

tia H. 
Rating:
5.0

Customer did not leave a comment.

SHERRY S. 
Rating:
5.0

Customer did not leave a comment.

Rosa R. 
Rating:
5.0

Would not rent from any other location

Tim L. 
Rating:
1.0

poor customer service. I had to hook up and detach the trailer on my own. No safety check for lights or proper hook up.

Doug P. 
Rating:
5.0

Customer did not leave a comment.

STEVE K. 
Rating:
5.0

Nothing everything was excellent

STEVE K. 
Rating:
5.0

Original drop off location would not let me drop off due to being full. Your customer service line kept transferring me. The gentleman at my pool place got online and helped me change my drop off location. Also when I got a rep on the phone she told me to “go back to the other store and tell him he can't tell you no.” Get out of here with that.

Eric W. 
Rating:
5.0

Everything's fast and easy

RICARDO Q. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
3.0

Good truck available. The advertising is far from the truth with cost of having to rent a truck. 19.99 for 24 hour rental ends up being 75.00 roughly. Unhappy customer. Already too expensive to have to move from a home then add to expensive and only to find out more money was took out of account besides the 63.00 already paid when picked up. Almost 35.00 more . Thanks

Bradley W. 
Rating:
5.0

Best service ever.

GARY L. 
Rating:
5.0

Management was very helpful at this location and rental was quick and easy.

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Personnel was very helpful, I told her of my bad experience I just had. I told her that the trailer had a bad water leak. Upon her check in the trailer she could smell the wetness in the trailer and then she noticed the cracked plastic in the corner parts of the trailer. She documented things throughly.

Christen E. 
Rating:
1.0

I feel like I was treated very unfairly. I reserved a truck for 2 days sight unseen because they didn't have one there. Then when I picked the truck up I found that it had no ramp. I took it straight back having driven it 8 miles and I was charged for the full 2 days. I feel like that was wrong and will never go back.

DENNIS K. 
Rating:
5.0

Customer did not leave a comment.

Fredrick W. 
Rating:
5.0

Lower mileage fees..

jose R. 
Rating:
3.0

Customer did not leave a comment.

Lennie B. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

O TAY !

FRANK V. 
Rating:
5.0

Customer did not leave a comment.

ONELLYS R. 
Rating:
5.0

Nothing, excellent experience will use again

DALE F. 
Rating:
5.0

Very friendly and helpfull young man at the counter, the truck was clean, easy to drive and comfortables.

Markthomas L. 
Rating:
5.0

Excellent service. Friendly, efficient, helpful folks.

Ron D. 
Rating:
5.0

Very good experience

Nayan A. 
Rating:
4.0

Somewhat confused. Reserved unit at one dealer but was contacted by another when unit was ready. Did not know where/who the new dealer was.

Carl S. 
Rating:
5.0

Great service

ricky H. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

laurie M. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Debbie T. 
Rating:
5.0

Customer did not leave a comment.

lee R. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Wendy was awesome we always go there to rent trucks thank you U-Haul

Pauline M. 
Rating:
5.0

Nothing at all. I'll actually be going to this location for my pool needs from now on.

CHRISTOPHER F. 
Rating:
5.0

Wendy the owner operator was very helpful and very pleasant

Pauline M. 
Rating:
3.0

For one thing the 14.00 for the insurance Is reduclious. I was never asked if I wanted it or not. I have full coverage on my car and it covers u-hauls. The second thing is some of the other u-hauls that I have been to dont charge for milage unless it's over 100 miles. Once again was it was not explained until I received my paperwork to go get into the truck. This was the worst experience I have ever had and will not use u-haul in the near future. I will make sure all my friends does not use u-haul also.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

OWEN D. 
Rating:
5.0

They were so nice and friendly and very helpful

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

Great Customer Service.

randall A. 
Rating:
3.0

Na

Desiree F. 
Rating:
5.0

Nothing you are the greater .You guys whent above and be on to fine me a truck. Thanks you . God Bless you All.

aracelis S. 
Rating:
4.0

Customer did not leave a comment.

judy K. 
Rating:
3.0

Customer did not leave a comment.

Juwen C. 
Rating:
3.0

The truck itself had oil pressure issues and check engine light flashed.

Nikki J. 
Rating:
3.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

Staff was extremely helpful and made the experience enjoyable

Bradley B. 
Rating:
5.0

Keep the Beautiful Blonde ?? Working there!!!!

WILBUR C. 
Rating:
5.0

Customer did not leave a comment.

GLORIBEL R. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
5.0

Customer did not leave a comment.

Harold V. 
Rating:
5.0

Customer did not leave a comment.

WINFRED J. 
Rating:
4.0

Customer did not leave a comment.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Help customer in the order they come into the shop. U-HAUL... YOUR service is what is horrible here. We had to do an after hours checkin and to our surprise, we became unpaid U-Haul employees. Having to take multiple pictures of the inside of the truck cab and storage area. Multiple pictures of the mileage and gas meter. Multiple pictures of the parking spot it was left in. Multiple pictures of the trailer and the spot it was left in. Our "express" after hours checkin took 30 minutes. THAT'S NOT MY JOB! I did what I was supposed to do. Now pay someone to do their job on your end. Unreal. Will not be using U-Haul for anything in the future.

Chris T. 
Rating:
5.0

Wendy was very helpful very nice person.

David F. 
Rating:
5.0

Outstanding timely Service, Very Considerate and Polite

randall A. 
Rating:
5.0

I was very satisfied with the help, the courteous manner in which business was conducted, and the overall concern for safety.

eddie J. 
Rating:
3.0

Customer did not leave a comment.

HC J. 
No reviews have been submitted for this location.

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