Emily was awesome! She was knowledgeable, helpful, and easy to talk to. I've rented here a couple other times and will continue to when I need a U-Haul.
ShaNell Wilson
Customer Reviews for My Storage Erda
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were very helpful and friendly. Overall a good experience with this location, however this equipment was another issue. The brakes on the car trailer were non-operational but it was not discovered until the antique vehicle was loaded and the trip was underway. Thankfully my vehicle was capable of the trailer without brakes, but it pushed the limits on steep grades across I-80. Made the same trip with a well maintained trailer last year no problems. Makes me wonder what unrequired maintenance will be needed on my personal vehicle because insufficient maintenance/inspection was done on the rented trailer. Also ratchet straps on the trailer were nearly corroded solid, should have been a warning of the lack on proper maintenance on the equipment.
Dave GrothHave everything ready when the truck has been reserved. I waited two hours. I am in a domestic situation and didn't want to be there any longer then needed. This stressed me out to no end. Then for 3 hours use of the truck, I was charged an outrageous amount. I will tell the government officials about this, they were helping me out.
Renee JohnsonI don’t know about the next customer or your storage, but as far as your equipment and the personnel that we’ve dealt with, I’d say everything is very efficient, straightforward and easy to deal with.
JAMES SLAFTERThe transmission literally gave out. Stop making customers pay for your shitty business decisions like running your fleet into the ground.
Michael ClarkVery good customer service despite it being very bad weather outside.
Thomas GliedenJust keep up the great work guys☺️Sarah was an amazing person and provide professional service
Leonard NonuSara is an excellent employee.
Kevin JenkinsSarah at the front desk was very helpful and very knowledgeable. Highly recommend your place to family and friends.
Jason ArchibaldStaff is friendly and very helpful.
lucas garciaNothing! Best experience ever!
NATHAN KUEHNERI was thoroughly satisfied with your service!!!
Malia KillpackQuiero felicitar a la señorita Sara que tuvo una exelente atención de verdad la felicito
Luis cacuaSarah is excellent.
Fred RebujioThe lady working was great! Super nice and made drop off simple and easy!
NATHAN KUEHNERThe facility and staff were great. I wouldn't change a thing.
John BarnklauI had a great experience here, after not being able to get at another location. This one took great care of my needs and got me hooked up and on my way...
Justin BadgerSarah was so wonderful! The truck was clean and ran well. The rates were super affordable. Highly recommended
Sandra JohnsonGreat location. Great people.
WILLIAM HOWELLNo improvement needed, very inviting and friendly!
Tammy McKayQuick and helpful service.
Chris MillerGreat service! Very easy to work with
Scott KingIr was hard to get a good picture of my license at the early hour due to the lights and the shadows.
GARY WINEGARThank you so much for your service everything worked great will definitely recommend to others
Rachel DalyEverything was great.
John HamiltonStaff was great. Even gave me a ride home when I dropped off the truck.
Daniel EhrheartCustomer service was great. They went above and beyond to take care of me.
Bryan LarsenGreat job!!!!!! Great truck and wonderful, fun customer reps.
Leslie TaylorVery professional and kind and curious. Would definitely do business here again. Thank you for the seamless experience.
roy sheppardCustomer service was superb!
SCOTT SCRIVENSIt was tricky to know where to leave the truck with the locked gates after hours. Once we figured out where to park, things went smoothly.
Thomas TrotterExcellent customer service. Truck ran great
Nathen HatchThe customer service was outstanding.
Johnattan GomezExcellent service, customer service at it’s finest
Michael VolzIt's amazing place 😍
WILLIAM HOWELLVery professional and helpful! Had me hooked in only a few minutes!
Scott KingThey had my reservation and the trailer ready for pick up which made for a quick pick up and return. Very clean facility and very friendly staff. Best uhaul experience
Robin ZukeranVery helpful
PATRICIA NATIVIDADThe customer service was excellent. The owner was very knowledgeable at answering all my questions and helping me with the trailer hook up would definitely use them again
Jerry PhilpotJared and Sarah are fantastic! So helpful and friendly!! I definitely recommend this place to pick up your u-haul!!!!
BRANDON VERDEI just have to say it was an incredible experience everything was made so easy with Jessica's help!
Bodee LanceThe check out process was not smooth and it was tedious. I had already returned the keys then realized I needed to take a picture of the gas gauge and odometer and all other pictures. Maybe talking through the process with guest is a good way to go?
Stacey DuhaineDamage was noted by rep very helpful
Bill UptonEverything was Great!
MICHAEL TINNESI dealt with two different employees at this location. Both went above and beyond to help me offload my vehicle and wrap up the transaction. I can't say enough positive things about the staff. Thank you!
Lori LippertI found out when I dropped my trailer off in Boise, that i should have required the Erda location to open up the trailer to make sure it was clean. Upon dropping it off in Boise, I was threatened with a $15 cleaning charge for a stain on the floor that should have been cleaned in Erda before I rented it. Boise said they would try and charge Erda for the fee.
BRADLEY WIGGINSExtremely helpful and kind.
Eileen AdamsCustomer service was excellent was able to drop securely before office opened equipment worked great for me and the trip was flawless
Jeremiah DansieSuper helpful customer service
Nathon Kolman