My experience at this location was very good. Not sure of the employees name but she was there at 4:15 pm on Wednesday and she was very pleasant and helpful. Thank you, M.
Shawn L
Customer Reviews for My Storage Prescott Valley LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager on duty was fantastic. Curteous, knowledgeable, professional cheerful personality make this a great place to do business with. Robin here is also a positive vibe for this business.
justine mLet customer know at the time if they don’t take insurance when offered they don’t get a chance later. 😞
Robin TRobin was extremely helpful in picking up the trailer and taking care of everything upon its return. I would use this location again. Thanks
Joseph LThank you
Marlo HStaff was friendly and helpful. Helped me park the trailer and got me unhooked. Quick and easy. Great experience.
Russell ARobin was the best, met us as we were getting out of our vehicles to drop off the car trailer and we even got a storage unit from her. Came back the next day to unload our 6x12 trailer and she gave us waters and Gatorades and told us to come inside and cool down after we finished. Great service and a great facility, very nice and secure!
Jose AVery friendly, worked hard to get me the best option (but it ended up being something else that worked)
Harry MEVERYTHING WAS PERFECT
Anne Ethe truck we rented had 12,000 miles, which indicated that it was fairly new, but it was very basic model. Would expect that the truck to have Apple Play, with a monitor and back up camera. Conviences would be to have electric windows and key fob to lock and unlock doors. Felt like I was driving a truck from the 1980's. Please have your trucks equipped with today technology and equipment. This would provide additional safety when driving.
Ric JAgent at the counter was extremely helpful and personable. She made the whole experience a delight!
Paul ZAwesome customer service! I wouldn't change anything.
Gabriel SI dropped off in Carroll, Iowa.
Earl DStaff was very nice and really appreciated the drinks that were available in the office. Before I spoke with staff the layout was confusing where to drop the rental components off. Especially the tow dolly. Fortunately I didn't have to do an after hours drop off
Andrew NRobin was extremely polite and helpful. Highly recommended her.
Fred MIs there anything that can be done so that when you open the trailer door, it's less noisy? A special Thank You to Robin for going above & beyond She provided the BEST customer service!
Elizabeth Vdropped off after hours, no personnel were on-site.
Berwyn BExcellent handling & location. Fast service
Pedro NActually, we dropped the truck off after hours. We did get a callback from one of the clerks there. She said we were going to have to be charged for not re-filling the gas tank enough. It was about 1/2 full when we got it and about 1/2 when we returned it. I told the representative that's where it was when I picked it up and I followed the chart in re-filling it. I don't like the guessing game of trying to guess how much to add to get exactly 1/2 full. She understood and graciously did not charge us anything extra.
DALE MWe worked with U-Haul to change our location for the drop off, which ended up working much better so that we could return all the equipment to one single location
Michelle BThe representative made all the difference in our experience. She called me back right away, trusted us to return equipment promptly, was thorough and friendly. Thanks for being flexible and available!
Kellee KThough the location was fine, the truck was nice and clean, my afterhours online pick up experience was horrible. Apparently you have to make setting changes to your phone in order to scan. That process took 45 minutes. Getting someone to help and support me through that process was 4 phone calls and 3 "help" text messages later. At one point I was working with somebody in support and got disconnected prior to having resolution. That support person never called me back. I had to start the entire call process all over again. The parking lot of the truck pick-up was pitch dark. Then, I was asked to go find the right truck in the pitch dark. Take pictures of the rear, front, and the sides, odometer in the pitch dark. Look at my photos. If I didn't happen to have a flashlight in my car I would have not seen the truck numbers on the top upper corner or been able to take the requested puctures to move forward through the process. I my pick up location was moved from the orginal desired location which was just a few blocks from my house. The drop off location was also moved to a further location. When was originally planned. I believe I drove past 4 or 5 U-haul locations to get to the one I finally had to drop the truck off at. This then required me to get an Uber. Ride back from the drop off location. Huge inconveniences on both the pick up side, and the drop off side. The processs was not smooth. What's the truck had a check engine light on. Which when I'm picking it up after hours couldn't have been addressed without me not taking the truck. And, I needed to have the truck to move forward with my move. And then the drop off location of Arizona Sound was fine. It's just was way out of the area where I was at. Causing extra miles.
Steve HCustomer service sucked first of all she was very young . Very dingy she didn’t explain anything didn’t give me anything options she told me I was going to get money back when I return the truck back which I didn’t . I could had if she did her job right i end up loosing out .
ELVIA Frobin was INCREDIBLE thanks for the amazing service
John GWell done in Prescott.
DOUGLAS TRobin was so polite and friendly. She helped me back in the trailer and took care of everything quickly. Would highly recommend this location.
JOHN DWe had bad tire. It should have been replaced before I rented it. The tow company that replaced it did a great job replacing it. JS towing was awesome.
Lee JReason for downgrade is that I did NOT appreciate the attempt by Joselyn, [redacted], 5:25, 08.20, to inform that my reservation may not be available when I get there and was offering to redirect pickup. I disagreed allowing that I had a contract and would expect it would be honored, which it was. Thank you U-Haul for providing the doubt and erasing my reservation. I already had an agreement. U-Haul should be protecting good service points, not stepping on them.
Gary NEasy in and out process. The staff were nice, and professional. Everything was clean.
TONY BThe people there were very friendly and helpful. Easy pick up.
LAWRENCE BTanner was very helpful and the truck was ready to go.
joy nGreat service attendent.
GARY NAgain the customer service at the drop off location was excellent
ROBERT SN/A
Danny BWe like this location most, they are extremely helpful and provide excellent customer service. I can always depend on them providing what we need. We have used them several times.
CHRISTOPHER STrailer not well swept. Truck dirty in the cab, mud on driver floor. Windshield NOT cleaned... lots of bugs I had scrape off.
MICHAEL HCustomer Service was great. Equipment was on time and clean.
WILLIAM GAwesome as always!!
RAYMOND OGreat staff! Very helpful
John MGreat facility and friendly employees.
Joseph PI was pleasantly surprised with this location. The employee went above and beyond to assist.
DALE F