Customer Reviews for My Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service!

Rating:

3.0

I put gas and dropped off keys in box but was still charged for gas. Yes I left it where it was given to me first time this happened to me, I have rented a few in the last 6 months first time here. And last

Rating:

5.0

After getting shafted by U Haul of Spring MyStorage came through for me in a clinch. Thank you!

Rating:

5.0

Nothing

Rating:

5.0

The girl at the counter was very nice and very helpful.

Rating:

5.0

Not a thing just keep up the good work.. Mr. Brady was very helpful and very knowledgeable of what he was helping with . Thank you all .

Rating:

5.0

Great job

Rating:

5.0

They were very responsive and positive.

Rating:

4.0

Continue to put the customer's welfare first.

Rating:

1.0

I was overcharged for the mileage that I used, just to overhear that a team member that is no longer with them put the last mileage in. When I picked up the truck I completed online & the system didn’t allow me to do mileage on the truck, so I was never able to enter now I’m getting charged for miles I never used. Also, when I picked the truck up the code was already set on the lock to retrieve the keys “DINK” was the code. When I spoke with U-Haul that they told me I wouldn’t get charged to extend the time I needed, so I paid an additional 34.06 to keep another day, so when I take the truck back all of a sudden I’m charged $47 in fees. And a promised to pay was forged signed and completed on 9/16/2023 which i never signed. Overall they are running a very unprofessional office at this location. And I will be getting someone to look into how U-Haul is handling business, cause the extra miles that got added, and a forged signature is a little much.

Rating:

5.0

Keep up great work

Rating:

5.0

Everything was great no problem and helped me out as much as possible to make my move easy

Rating:

3.0

Not sure if this a uhaul issue or somebody else’s but the location is not accurate with google maps making me missing and have to drive around to get to the correct location and when trying to drop off being told that I may be at the wrong location

Rating:

5.0

This new system is awful for cellphone pickup

Rating:

5.0

I have no complaints. Andrea was great highly recommend

Rating:

5.0

Andrea,from the moment I walked in was so helpful and understanding to my situation. She's someone I'll do business with anyday .

Rating:

1.0

The gas was not where it said it was and I didn’t use as many miles as I planned on top on I picked it up a hour late and returned early but still got charged $70 more then estimated…… so next time I will just pay something with a work truck

Rating:

5.0

N/A

Rating:

5.0

Thank you so much Mr. Rick, best uhaul experience i have had.

Rating:

5.0

Amazing service. Will definitely be going back and will recommend to friends.

Rating:

5.0

Nothing everything the customer service provider did was a blessing

Rating:

5.0

Rick was super personable, very funny and professional. Thank you very much for your service! Highly recommended.

Rating:

5.0

OUTSTANDING customer service! Smooth ride across town as I had a big moving day. Thanks for having all I needed! Including essentials/purchased items in-store.

Rating:

5.0

Everything was great

Rating:

5.0

Truck was ready on time and staff was personable!

Rating:

3.0

Older Truck with check engine on

Rating:

5.0

My sales agent was extremely nice. Keep up the good work

Rating:

5.0

Excellent customer service from Doug.

Rating:

5.0

Easy in and out

Rating:

3.0

Forgot the dolly we paid for and told us it would get credited at the drop off point but the drop-off dealer said that he could not do it they can only be done at the pickup time so we would not receive a refund for the money we spent on the dolly but we never received... very disappointed in the service.

Rating:

5.0

Manager was very helpful and friendly.

Rating:

5.0

The lady was very pleasant and helpful.I would definitely use that location again.

Rating:

5.0

The only thing I could think of is a later closing time but with the service and how organized things were I wouldn't really complain about that,

Rating:

5.0

Mrs. Suzi was awesome. She was extremely helpful and she gave me and my girlfriend a hug. She definitely made my day.

Rating:

5.0

The customer service that you offer in this location is outstanding.

Rating:

5.0

we could not use the truck because it did not have a lift or ramp

Rating:

4.0

Horrible customer service over the phone has to go to three different locations just to get a truck I spent more money time energy and gas finding and getting a truck then actually using your rental

Rating:

5.0

Ms. Ray was absolutely wonderful she took such good care of me. I love this location it was clean and not dirty like other locations that I have been to.

Rating:

5.0

I love mrs.susan she was very nice and she was very friendly a good business lady and I salute her.

Rating:

5.0

The customer service was excellent. The management team made sure I had everything I needed. They went far beyond and for that they are greatly deserving of this recommendation.

Rating:

5.0

The people were kind, made me feel so welcome and so friendly, I will tell others, if ever anyone need to see GOD, then come here, so I say thank you, I was truly blessed.

Rating:

5.0

Fast and friendly service.

Rating:

5.0

I've been renting truck at different locations but this one is the best, Greg and Susanze was very helpful and kind. I'll be back!

Rating:

3.0

When I get in at this location smell to cigarette, people smoke inside.

Rating:

5.0

Suzanne and her husband were very helpful, kind and accommodating. I look forward to recommending to anyone needing to rent Uhaul vehicles in that area.