Customer Reviews for NR Auto Repairs
(U-Haul Neighborhood Dealer)

Rating:

1.0

They did not have the 2 dolleys or padding that I requested, and did not do anything to help me get it. They made it my problem when they should have just gotten it in the first place. I had to bring their UHaul truck to another location 40 minutes away from my house to get the dolleys and padding, and when I had to return it I had to bring those to the further location and the truck to NR Auto. It was very frustrating and a waste of my time. Neither location could help me in the way I needed, and I couldn't get a discount from either of them, they both directed my to talk to the other location when I asked.

Rating:

1.0

This was the worst experience I've ever had with U-Haul, and I rent from them regularly due to my work in transitional housing, where we move furniture frequently. I received a confirmation email, but when I arrived to pick up the truck, they informed me that I could only check in online, and no one there could help. After about ten minutes, they finally offered assistance, but they weren’t very tech-savvy, so the process took much longer than expected, wasting a lot of my time. The staff was impolite as well—even when I asked where I could park my car, they simply told me, "You can’t park here, find somewhere else." Overall, it was a truly awful experience!

Rating:

2.0

The mileage recorded before my trip was incorrect. The car had battery issues. It was delayed by 45 mins after my scheduled time

Rating:

5.0

Easy pick up and drop off. Everything worked flawlessly.

Rating:

2.0

I was pretty sure the trailer was too heavy, but the attendant just said no no no it’s fine! 40 minutes later I’m overheated. I had the trailer for less than an hour. Can I get my money back?

Rating:

5.0

Cruise control on the truck would have been nice considering I traveled 2,500 kilo's.

Rating:

3.0

We were unsure with how to drop off vehicle. He collected the key but I inquired how I knew it was checked in or not. I realized that I had to choose return it in the app and was finally successful in returning the truck.

Rating:

1.0

Directions were unclear. The truck was dirty. And after saying they have a spot to drop off key after hours, it turns out they don’t. I will not go back to this location.

Rating:

1.0

The lady said she didn’t know I was dropping it off and that to take it elsewhere which wasn’t possible and extremely unacceptable from a customer service standpoint

Rating:

5.0

the total fee is a little higher than I expected.