This was the worst experience I've ever had with U-Haul, and I rent from them regularly due to my work in transitional housing, where we move furniture frequently. I received a confirmation email, but when I arrived to pick up the truck, they informed me that I could only check in online, and no one there could help. After about ten minutes, they finally offered assistance, but they weren’t very tech-savvy, so the process took much longer than expected, wasting a lot of my time. The staff was impolite as well—even when I asked where I could park my car, they simply told me, "You can’t park here, find somewhere else." Overall, it was a truly awful experience!
SAEID K
NR Auto Repairs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5J4R6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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The mileage recorded before my trip was incorrect. The car had battery issues. It was delayed by 45 mins after my scheduled time
RAHUL AEasy pick up and drop off. Everything worked flawlessly.
John LI was pretty sure the trailer was too heavy, but the attendant just said no no no it’s fine! 40 minutes later I’m overheated. I had the trailer for less than an hour. Can I get my money back?
Gordon BCruise control on the truck would have been nice considering I traveled 2,500 kilo's.
FRANK S