I was double charged for my truck rental. I noticed it on my account within 24 hours. One of your representatives called me to assure it would be taken care of on YOUR end. Obviously they failed. The truck interior had trash in the console. Obviously it was not previously inspected before I rented the truck. The uhaul representatives had me write my card information down to leave with them. Three days later... Now I've contacted uhaul to dispute the charges. I get a callback from uhaul with a code to give to my bank. But my bank cannot use the code or release my funds because it is still incumbent on uhaul to take some actions. This transaction was a catastrophe from the start and just keeps getting worse. Thank you uhaul for completely wasting my time, and taking my money. I will never trust your company again for my moving needs. You lost a loyal customer. Oh and your customer service is an insult. Over 1 hour on hold? If you can't do any better than that, then get out of the business.JASON L.
Customer Reviews for NAD Autoworks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easiest in and out experience ever thank youSonny G.
The owner was very knowledgeable, friendly, and helpful. Great business.Charity H.
Customer did not leave a comment.Stanley C.
Customer service needs some attention. Not everyone lives or travels in areas of good cell phone service. With a bad or blown tire on a country road at night trying to get help with a tire. Being told to go to I haul.com/help is not an option with no cell service. I feel that if I have a problem should be able to talk to someone.Japhia A.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.Garold L.
Customer did not leave a comment.DARYNSTEELE K.
Customer did not leave a comment.Randall G.
Quick and painless contact free returnScott F.
Customer did not leave a comment.Charles S.
The people were great and very helpful! Help me with hookup and fast service...Paul Y.
Customer did not leave a comment.Hannah M.
Ensure that personnel are on site during normal business hours. Recommend shutting off this location for drop off.Lynda B.
Customer did not leave a comment.Asia S.
Never signed a contract. Truck had no fuel then I was charged for not putting fuel in the truck and brought it back with more than it had! This place is a joke.Tyler G.
The outside of the vehicle was very clean but the inside was dirty/sandy with dried spilled liquid. Overall the checking in/out was great.Kevin A.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.William B.
Customer did not leave a comment.Ethan S.
Please fix your app. It made us lose out on two hours of time we could have used to MOVE.John B.
Your online system is the worst I've ever used. If it wasnt for the owner of the shop that helped me I would've left.Gerardo A.
Customer did not leave a comment.William M.
No place to park truckgene W.
Customer did not leave a comment.Russell D.
Representative was nice, little over busy with other work being done at the shop. Representative had vehicle ready when promised, was clean, and thankful for the business.Ron W.
This place rocksPaul Y.
Truck would not start,had to jump start it and very dirty cab.kenneth C.
Make sure your trucks are up and running, a customer shouldn't have to waste time out of their day for a maintenance problem. I was very upset that it wasted 3 hours out of my day for something avoidable.Riley R.
Great customer service!Rosa D.
Be ready for business on time.MARVIN G.
Customer did not leave a comment.Regina C.
Customer did not leave a comment.justin P.
Customer did not leave a comment.justin T.
Customer did not leave a comment.brandon C.
Everything was greatBRADLEY V.
I need a bill sent to my email of all the charges for reimbursement please.lori G.
Customer did not leave a comment.Kathleen F.
Customer did not leave a comment.jeannette L.
The employees were very nice and made me feel confident renting for the first time.Vicki W.
Customer did not leave a comment.Sonja A.
Choose a different pickup location where the focus is on U-haul equipment, and not other business.Johnny W.
Customer did not leave a comment.Monica J.
Customer did not leave a comment.Bradley V.
More room to manuevre vehicle w trailerDavid R.
Customer did not leave a comment.Jonathan W.
The fucking idiots disconnected their phone while remodeling 2 weeks ago and still haven't reconnected. Whatever. Fuck all of this. Fuck you uhaul.Michael H.
This location is awesome. The ownership was accommodating and professionalTerry W.
Paul made the pick up and process simple and easy. He's organized and customer friendly.David S.
Customer did not leave a comment.William C.
It took me over 2.5 hours to gain access to the key super inconvenient never did I expect for it to take this long It was all a waste of time I rented the truck to deliverJaimee C.
Customer did not leave a comment.Shawn A.
Customer did not leave a comment.charlene B.
Make the computer data entry more user-friendly.Stacey C.
Good guy at this locationCarl V.
Customer did not leave a comment.Kent C.
Customer did not leave a comment.Nicholas C.
I think the guy charged me twice. I had a order confirmation for express check out. He took 15 mins reentering all my info BACK into his computer and then needed my card to run it! What was the purpose of me going online to do this process if he had to fill it all back out again?? Waste of time and he was not friendly at all!Derek S.
Customer did not leave a comment.Henry S.
Customer did not leave a comment.Heather M.
Thank you for the great customer service, I was able to drop off the trailer quick and easily.Kevin H.