Customer Reviews for Nagel's Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Nagel's Service Center

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TOM L. on

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While this location was excellent, UHaul has fallen far over the years. The last move had me at the same day, when picking up the truck and no notice plus 45 miles away. This move has the truck being cancelled with no call (I don't care about your lie), a very rude corporate woman, a second call and more lies, and only to find out what was to be a local truck was sent on a one way trip (another lie). Add to that that a supervisors was promise to call me back on Saturday, between 7-7:30 am and of course another lie. Do you train your people to professionally lie? Still want a call back from a supervisor or above.

Paul A. on

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The owner was very helpful, and went out of his way to make sure things were all set. Very happy with UHaul!

Teresa C. on

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Carla W. on

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NORMAN O. on

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David L. on

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James Z. on

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julie M. on

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Very nice and easy to deal with. Very pleasant gentleman that i dealt with.

katie g. on

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Staff went above and beyond when another UHAUL facility was unable to do the delivery of our pods during our move. Kept us informed of delivery unlike other UHAUL facilities .

Benjamin R. on

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Dropped off trailer after hours, so had to do everything online. Didn't see or talk to anyone at this location. Can't do a fair review of this location.

Harold B. on

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Peter K. on

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The whole experience was wonderful, perfect for our needs and cost-effective.

David A. on

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RICARDO J. on

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ken n. on

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Janice H. on

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The UBox arrived late, because it was 2 days late.

David A. on

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Ronald S. on

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carol b. on

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Stephanie B. on

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Our pod arrived three weeks late and damaged, but Uhaul has only refunded the $50 per day, still charging us for pod rental (during the time it was missing), as well as the $203 remaining of the transit charge. In my opinion, because our items arrived not only late, but damaged, we should not have to pay for any transit fees or for the pod rental during the weeks it was missing. We are very disappointed with our experience.

Todd R. on

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The pick up location was clean and the staff was very friendly. However, the overall experience was overwhelmingly frustrating. I reserved a truck four weeks prior to the date I needed it but was forced to drive 3 hours to pick up the truck. The next time I need a truck I will use Penske (even if it’s a little more expensive) in the hope they will be more reliable.

julie S. on

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went smooth so can't think of anything. would rent here again.

linda t. on

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RICARDO J. on

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