Customer did not leave a comment.JEFFERY B.
Customer Reviews for Nagel's Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your website would not work to return my trailer. Even with location services enabled it would not work. So uhaul needs to fix that. But thankfully, Chris (owner of this auto shop) was there during his business's normal hours that day and checked the trailer in for us. Many thanks to him!BRYAN P.
I found 3 dead mice and tons of Mice S**t in one of my containers. After all of the money I spent getting these containers shipped and stored, I would of expected it to be stored in a better location. I had to throw away lots of things due to this. I will never be using your services againPatrick M.
Customer did not leave a comment.Robin A.
Charge $30 late fee. A 10:00 drop off time was not listed on the original paperwork or stated on the phone with uhaul. We would have picked up later if we had known. We dropped off shortly after 12.Kehly I.
Easy pick up and drop off. No issues.Stacy M.
Customer did not leave a comment.Jerome W.
Chris did not have the unit i needed for my trip in the upcoming days... He went above and beyond to make sure my rental unit was on his property for my trip... Hands down I'll be back and would highly recommend him...Dave K.
Excellent customer service. Chris was kind enough to stay late at the office for me to rent the truck. Equipment was is great condition. I highly recommend Nagel's Service Center!Amanda D.
He went above and beyond to make sure I had a truck for my move-went all the way to Madison to get one for my family!Shirley J.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.alex A.
Customer did not leave a comment.Jill A.
Customer did not leave a comment.DENNIS K.
Customer did not leave a comment.Jo T.
Very nice and helpful easy to findKurt L.
Customer did not leave a comment.Christina O.
Chris is the best. We have used his Service Center many times for U-Haul rental for our family and our business. Very accommodating and helpful.Emile S.
Customer did not leave a comment.robert Y.
Everything was fine . What bothered me was I got charged for the vehicle insurance $14 and I chose not to. Also I filled up the gas ,going only 64miles and it took over 10 gallons of gas. Not real happy with uhaulRobin A.
Customer did not leave a comment.Curtis G.
The lobby of the business wasn't very clean and very dark. The guy behind the counter was very friendly and helpful.Micheal Z.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Drew J.
We rented a 4x9 utility trailer with ramp for 24 hours. Nagel's was excellent with communication and service, very pleasant to work with. The trailer is awesome, very hefty and pulls super steady. A1+** transaction.John Y.
Chris is awesome!JARED S.
Customer did not leave a comment.Patrick R.
Had to sweep out the trailer as it was not clean enough for us to haul our mattresses. Swept out twigs leaves and nails long with other dirt.Randy K.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Sarah K.
Have used Nagels multiple times. Good friendly service.Christopher B.
Customer did not leave a comment.Jeff S.
While this location was excellent, UHaul has fallen far over the years. The last move had me at the same day, when picking up the truck and no notice plus 45 miles away. This move has the truck being cancelled with no call (I don't care about your lie), a very rude corporate woman, a second call and more lies, and only to find out what was to be a local truck was sent on a one way trip (another lie). Add to that that a supervisors was promise to call me back on Saturday, between 7-7:30 am and of course another lie. Do you train your people to professionally lie? Still want a call back from a supervisor or above.TOM L.
The owner was very helpful, and went out of his way to make sure things were all set. Very happy with UHaul!Paul A.
Customer did not leave a comment.Teresa C.
Customer did not leave a comment.Carla W.
Customer did not leave a comment.NORMAN O.
Customer did not leave a comment.David L.
Customer did not leave a comment.James Z.
Very nice and easy to deal with. Very pleasant gentleman that i dealt with.julie M.
Dropped off trailer after hours, so had to do everything online. Didn't see or talk to anyone at this location. Can't do a fair review of this location.Benjamin R.
Customer did not leave a comment.Harold B.
The whole experience was wonderful, perfect for our needs and cost-effective.Peter K.
Customer did not leave a comment.David A.
Customer did not leave a comment.RICARDO J.
Customer did not leave a comment.ken N.
The UBox arrived late, because it was 2 days late.Janice H.
Customer did not leave a comment.David A.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.carol B.
Our pod arrived three weeks late and damaged, but Uhaul has only refunded the $50 per day, still charging us for pod rental (during the time it was missing), as well as the $203 remaining of the transit charge. In my opinion, because our items arrived not only late, but damaged, we should not have to pay for any transit fees or for the pod rental during the weeks it was missing. We are very disappointed with our experience.Stephanie B.
The pick up location was clean and the staff was very friendly. However, the overall experience was overwhelmingly frustrating. I reserved a truck four weeks prior to the date I needed it but was forced to drive 3 hours to pick up the truck. The next time I need a truck I will use Penske (even if it's a little more expensive) in the hope they will be more reliable.Todd R.
went smooth so can't think of anything. would rent here again.julie S.
Customer did not leave a comment.linda T.
Customer did not leave a comment.RICARDO J.
Customer did not leave a comment.john H.
The person that waited on us gave us the wrong keys, took forever to get the contract prepared, and the place was filthyJerome M.
I was scared for my life. Three kids were building a "race car" out of an old Grand Am, driving it like they were indeed racing it....moving old cars with fork lifts on the property...just acting like crazy people. Yes...I was scared. The trailer was parked in the mud...tires/wheels packed with chunks of mud.Michael B.
change oil light was on front tires are worn bad on one side.Thought I was picking up u-hual in Lacrosse not an hour away which I did nor care for.Eugene R.
Customer did not leave a comment.MICHAEL M.
The owner was there on Sunday afternoon no reservation, no call,stopped what he was doing and went above the call, to help us out .. A++..RICK B.
This is my second experiment with Nagels... outstanding service. Would highly recommend.Christopher B.
Very helpful and friendly and was available when I had questions about the equipment I highly recommend this locationPAUL S.
Customer did not leave a comment.Rick B.
Very nice to work with and over the top helpful I would also recommend this location to everyone I know!!! Great people and locationpaul S.
all went well...chris nagel is a capable and trustworth agent....keep supporting his agency and your business will grow...John H.
They was not own the hours that they have postedken W.
This was a great return experience. Very nice to deal with.Christopher B.
Customer did not leave a comment.Ashley H.
Great and fast service. He went above and beyond to make sure we got everything we needed. Great job.Kenneth H.
Very nice, professional person running the station, glad that I used them for my pick-up. I would use them again. Very clean and well maintained equipmentJANET J.
Chris was friendly and helpful.KEITH P.
The service at Nagels was very good and helpful.LAURENE T.
The trailer was very old with bad wiring. When we reached our destination we found our belongings soaking wet and and many things ruined due to the trailer leaking. I am disgusted!!!!!!JESSE P.
Customer did not leave a comment.KEITH P.
They were more than helpful, they went out of thier way to meet my needs when i was there. Thank you very much for there trust and help.KEN F.
Let the customers know to call them first if it's the weekend. They were very friendly and worked with us.ELIZABETH L.
Confirming and completing the request earlier is important. Moving is stressful and a big process so to hear that I had to drive almost 1 hour out of my way to pick up a uhaul is unacceptable. I did not receive this information until 1.5 days prior to the pick up. I think dubmitting a request online more than a week in advance should allow the company to fulfill the confirmed order.BERNARD A.
Great service agentJOSEPH M.
I would like to dispute the fuel charges. The vehicle did not have a full tank when I picked it up. I returned it with the same amount of fuel according to your fuel gauge.JEFF O.
With Nagel's being a service location for the rural community I had confidence that the vehicle was serviced and ready to go. Chris Nagel was excellent.PAUL S.
Chris Nagel, the owner of the business went above and beyond in helping with making sure the trailer was properly secured and at the right height so the hitch didn't bottom out going over low areas. He instructed me on the proper way to load the vehicle and secure it properly. I would recommend this business to anyone. Very helpful.ROBERT M.
Chris was great to work with. The truck was clean and he made sure I was offered all options I might have needed for using the truck to move. Next time I would like to pay by check or cash to avoid the extra charge for paying with my credit card. This is not any fault on Chris's part but use of my vredit card added an expense I should have been able to avoid by knowing about it. Otherwise, thank you Chris for your help & good service!Diane Y.
Chris went above and beyond for us. Great guy always thinking of his customers!!ERNEST R.
Customer did not leave a comment.Mike S.
The person in charge was the nicest, most professional individual I have had the pleasure to do business with. I would rent there again!MICHAEL K.
Nagels was very accommodating and made arrangements for the best time for pickup. Everything went smoothly. I will definitely use Uhaul in the future through Nagels. Thanks for making a not so fun experience more tolerable.MEGAN B.
Customer did not leave a comment.SARAH S.
Customer did not leave a comment.Sarah S.
Customer did not leave a comment.Pam M.
Customer did not leave a comment.Julie W.
Customer did not leave a comment.GARY R.
good guy to deal withCharles L.
Very caring and thorough to be sure we had everything we neededROBERT L.
Customer did not leave a comment.John J.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.James T.
It was nice to get a courtesy call from U-haul confirming pick up location etc.Emile S.
Very helpful, very friendly and knowledgeable. Have use them in the past and will again! ThanksEMILE S.