First off, I was given a confirmation email of my pick up in La Crosse, WI and was advised that I would get a call to confirm my order, but was never given a call. I show up to the lacrosse location, wait for 30mins in line just to be told my pick up location is actually in Onalaska, WI. I was never once called OR emailed of this change… we finally show up to the Onalaska location, call the customer service line to get help on how to unlock the key box. We go through a very long process of unlocking this key box, and when we finally receive the keys, we go in and check to see if we were given a utility dolly as it was purchased before hand, and it was nowhere to be found. I call the cust serv line and was told I could not be refunded until after I completed the transaction and drop off the truck.. very inconvenient when you’re company is taking money and isn’t upholding to your services. As a single mother of 2 young kids and with barely no help, I really needed that dolly to help me carry my things… lastly, when we arrived at the New Brighton location to drop off our Uhaul, the key box had no lock on it to secure the key, and the Uhaul building door was locked and had a paper sign that said someone would be back at 1pm when my drop off was at 11am. I had to call cust serv line again once more and was on hold for 40mins waiting for a rep to help me. So much time, energy and money wasted with your company and I would never recommend your services to anyone. Do better!
Maylig L
Customer Reviews for Name Brand Self Storage HQ
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This guy was cool, no complaints about this one. Especially because he was the final step before I could be done with uhaul. He brought an end to my suffering and for that I am grateful.
Alicia Heverything went perfect
phil hHard to find the location, relative to other U haul establishments. No front desk to speak of. I returned some blankets I didn't need before my trip, and was told they'd be removed from the order, but required branch manager to do it; no receipt offered. I didn't ask for a receipt bc I didn't think one could be offered. The blankets were not removed from the order before I arrived at destination. Destination did the legwork of removing the blanket bags from my order and offereing a refund on their price. Origin did not perform this action.
Frank HThe checking out when pickup was a process and lonv but its okay still...
Pa XThis U Haul drop off location would benefit if it had more visible UHaul signage. The brief encounter with the franchise was positive.
Tim RNone
Sara SThe lock was ridiculous to get off and was very frustrating.
JILL Leveryone was kind and helpful. The pickup location was new and having technology issues and the people worked together to get the job done. My truck was having electrical issues with the trailer lights and they went above and beyond to help me through it.
Timothy Q