Customer did not leave a comment.JENNIFER M.
Customer Reviews for N&S Tobacco & Rentals
(U-Haul Neighborhood Dealer)
Albertville, AL 35950
(Dealer does not accept or refund cash for U-Haul Debit / CC only)
Services at this Location:
- Mon-Sat: 8:30 am - 5 pm
- Sun: Closed
Special Operating Hours
- 9/25/2022 - 10/31/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Drew W.
Customer did not leave a comment.Douglas F.
Great service , friendly and very helpful people. Definitely will recommend.Roberto P.
Excellent jobIBRAHIMA C.
The truck did not ride wellDanny S.
Parking lot had big holes with water standing. Didn't go inside building.michael L.
Customer did not leave a comment.lisa C.
Customer did not leave a comment.Spencer H.
Customer did not leave a comment.Hunter R.
Very friendly and helpful!Roberto P.
Big potholes and location was cluttered and unkeptJerry H.
The brake lights and indicators didn't work on the closed trailer we rented. Didn't know until we were on the road.alan S.
Customer did not leave a comment.JERRY H.
Customer did not leave a comment.Christie B.
Customer did not leave a comment.LOUIS S.
The pickup location and lady who worked there were great. The website does NOT make clear that if you don't pick up your truck within an hour of reserved time, you may lose it. We received the reminder text and immediately called uhaul. The customer service rep was rude and argumentative. We have used uhaul at least 1-3 times per year over the last 10. Especially over the last 3-4 years, the customer service from uhaul (not the leasing locations, but the call center) has gotten progressively worse. Being able to use the website and mobile pickup/return as opposed to having to deal with your customer service call agents is a huge blessing. Your website should be more clear about the pickup expectations.CHARLES W.
Customer did not leave a comment.JERRY B.
Rental agent needs to verify that the rented trailer they hook up to your truck matches the equipment number listed on the contract. This was not done and when dropped off at a different location, caused issues for receiving location, and myself. I know I'll confirm equipment hooked up matches contract from this point on.WILLIAM B.
Customer did not leave a comment.GLENN Z.
Nice to do business with!great service, thank you.Roberto P.
Customer did not leave a comment.Lorie D.
Customer did not leave a comment.Tony H.
Running lights did not work on trailerJAMES C.
Some improvement in the parking lot would help.Calvin S.
Customer did not leave a comment.Harold P.
This is a convenient location, easy in and out. Staff knowledge of the equipment is good.JONI H.
Customer did not leave a comment.Carley W.
A more professional personnel & office environment would be an improvement.JONI H.
Customer did not leave a comment.Judy C.
Customer did not leave a comment.Robbie R.
Customer did not leave a comment.HAROLD G.
Customer did not leave a comment.CASSONDRALYNN B.
Van was in need of maintenance and service--never should have gone outSTEVEN N.
Extremely easy to check in, check out and the employees were extremely helpfulArmando G.
Customer did not leave a comment.JIMMY H.
Customer did not leave a comment.Justin B.
I once rented a U-Haul from the Gadsden store the employees behind the counter was new, she stumbled through their job duties and made me wait forever. then when I returned imy rental they overcharge meChris C.
Customer did not leave a comment.MARKANTHONY D.
Everything was great!Patricia S.
Attendant was very helpful. Will use them again.DONALD B.
Customer did not leave a comment.MIRIAM R.
Customer did not leave a comment.Daniel H.
Ensure the vehicle is fueled and ready to go! My rental vehicle had one half of a tank of fuel and had to be fueled before my travel! At the cost of $45.James M.
Merchant was unprofessional. I missed my return time but that doesn't make her problems, or her other customers problems, any of my business.JOSHUA L.
Customer did not leave a comment.Michael W.
I would highly recommend this place for your rental needs. They were very helpful and have a great selection of uhaul rentals to choose from. I will be going back when I need something else.Christopher S.
Customer did not leave a comment.Phillip H.
Needed wiper bladesADAM B.
Customer did not leave a comment.Jenna N.
Easy in and outJOANNA B.
I was told by the representative that the fuel tank was full. That was not correct - the gas tank was only half full. Additionally, when we got the truck to the moving location, we found cockroaches in the trailer of the truck and swept them out. However, when we unloaded the boxes at the new location, we found live cockroaches in the boxes that have now infiltrated the new home. We had to contact an exterminator immediately. The U-Haul customer representative I contacted on the phone was notified of the cockroaches and we were given a $30.00 U-Haul gift card as a remedy. This does not really do anything to help with the fact that cockroaches hiring an exterminator have to occur.Anita B.
My overall impression of this location can be summed up in one word - SKETCHY. While it served its purpose to pick up my rental, it was disorganized, dirty, and not exactly professional.Scott C.
There was plenty of UHAULS there to rent. We did after hour drop off so we did not have any issues with personnel however the lot is unpaved and huge holes and very unorganized parking for the trailers.Kayleigh P.
Customer did not leave a comment.David S.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.JEFFERY S.
The equipment was well kept. But the lights did not workBRADLY S.
Customer did not leave a comment.Roxanna M.
Customer did not leave a comment.Dennis B.
They did a great job. I've used them multiple times.Douglas F.
Customer did not leave a comment.Kenneth S.
Did not have correct car dolly, but setup a new reservation at a location not too far away with correct equipment.Steven P.
Customer did not leave a comment.Kegan M.
Experience was great. Parking lot could use some attention - lots of really large pot holes. Would definitely rent from this facility again if we had a need. Just wish there were more vans available a bit closer to us. They are a great size and easy to load.Linda H.
After reviewing the bill it appears we were charged 12.75 to much. It was for fuel included in 86.33 total charge and charged again separately. Can of two trucks we looked at were filthy. We also looked at open trailer which was full of dirt. We changed from open trailer to truck day of rental. Received email that we had not picked up trailer. They never canceled it when we traded. Also they said there was a half a tank of gas in there but it was half way between a quarter and a half.Diane P.
Both the store and the cab of the rental truck reeked of cigarette smoke. And agent's toddler was subjected to this environment as well. Absolutely disgusted by this experience. I had to drive with windows open in rain to air the cab.MARTIN S.
Customer did not leave a comment.Dustin B.
Customer did not leave a comment.LEE C.
Customer did not leave a comment.Jason S.
Awesome serviceZackary B.
Customer did not leave a comment.Susan S.
I still haven't received the 40 dollars that was supposed to be put back on my debit card from the deposit that would be helpful and appreciatedNANCY H.
The only issue is with the drop off location is the fact they smoke inside the store. The smell off smoke is strong and compounded by the confined space. However, The attendants were very nice and extremely helpful!!JAMES B.
Customer did not leave a comment.Douglas F.
Customer did not leave a comment.Brody P.
Walked in the place stunk of pot smoke, mind you this was 9:30 in the morning. They didn't have the dollies I requested in the order nor did they have the blankets. So I had to buy two dollies plus blankets which costed 3x what the rental was. Plus the truck could barely make up hills and made a horrible bang when shifting and would violently jolt forward. Horrible place don't waste your time or money with these clowns.Michel T.
Customer did not leave a comment.Blake N.
Customer did not leave a comment.ROY K.
Customer did not leave a comment.larry D.
Thank you!Pam P.
Customer did not leave a comment.WARREN F.
Teach the woman how to treat the customerJIMMY A.
Customer did not leave a comment.Kimberly P.
Everything was fine, but I still prefer to talk to a live personRichard G.
Customer did not leave a comment.SANDY W.
Customer did not leave a comment.JOHNNY M.
Customer did not leave a comment.STANLEY H.
Customer did not leave a comment.Robert R.
Kind and courteousLinda R.
There was a lot of cigarette smoke in the store that we had to go into to rent the truck. Since it was a tobacco store, all of the employees smoke while working. We don't smoke so it was bad for us. The truck rental went smoothly though.Sherry W.
Customer did not leave a comment.WESLEY R.
These ladies were very helpful, with the size I was unsure I actually needed. The reservation for my truck was a smooth process for me. I had to cancel that reservation and I was happy to know that there wasn't a charge and the I was still able to rent that 15' for the next day. Whew! I was doing my "Happy Dance"!Sharon J.
Customer did not leave a comment.Angelia C.
Customer did not leave a comment.Kevin B.
The only problem we had was with the door. It didn't want to close. Uhaul called somebody to come help us with it. The breakdown division at Uhaul is an excellent service with employees who get the job done!Joyce C.
Need options for half day rentalSteve B.
Customer did not leave a comment.Gene L.