The trailer contained broken glass which I vsacuumed outFRANK D.
Moving Truck Rental in Albertville, AL at Murphy Wholesale LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Albertville, AL 35950
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was sent to this location since my preferred location had a full lot. This location was closed and I had to leave the hand truck I had rented in the unlocked back of the truck. I wasn't happy about this because I was afraid that some one might steal the hand truck and I would have to pay for it. Thank goodness the woman at my original location was helpful and willing to talk to me since the toll free number put me on hold and never answered my questions as to how I was to turn in the truck.Carl C.
When I got there to drop off the trailer the parking lot was very full. It was tough to maneuver my truck and trailer into a good parking spot. Once it was parked I couldn't find anyone to help unhook it so I followed the self service steps. The trailer is far to heavy for one person to lift off the truck by themselves. I finally found an employee who told me it was not their responsibility to help me unhook it. I had to call my husband to drive half an hour to help me unhook it while the employee just stood there watching me.Morgan K.
After being stranded on the side of the road for 4 hours with a broke truck, multiple calls to the location were made for assistance. They were not able to reach their service guy so I had to reach out to 1-800-uhaul to get help. I lost an extra day at work. Was on my way to turn it in when it broke down( a full 18 hrs earlier than I had too). Was never offered a partial refund, an apology or anything for the problems.SHANNON S.
Normally their trucks are clean, this one however wasn't. I rent a U-Haul truck 2-3 times a month. Sometimes more . They are the best so far to deal with.Pamela B.
People were very friendly, quick and the location is close to home. Very convenientDANYELLE T.
Fix the trucks and not charge a fuel charge when a truck is returned with the proper amount of fuel in itJoseph F.
Just continue to provide excellent service as you did. Ty Jg ARTis.James A.
Easy pickup will be using this location again!Ted G.
Check trailers more often to make sure all lights work at all times. I had to purchase at an auto store a plug adapter for lights cuz most trailers of uhaul has not been updated to reflect newer models of trucks that have the round connection. I believe as a customer I should not have to make an extra purchase! Uhaul should supply this item, in fact should have reimbursed me for the item. The personal was friendly and accommodating! But not when it came to the adapter that i will never use again and cannot return back to store. The price was $13 for the adapter. I just believe this was a rediculous purchase which was not the cutomer's problem it lies with Uhaul. I just don't believe Uhaul itself cares for the customer when they must make a purchase else where to ac omodate there rentals. Thanks for listening I'm not angry or upset.David H.
Super friendlyJAMES A.
i liked the kindness of the customer service she was great and friendlyELIZABETH Z.
Great Job!!Shirley C.
Associate was very courteous and helpful.Robert S.
Trailer was not hook up right. I had to tighten up the ball hitch when I got Home because it was very loose. When I brought back the trailer I had no help unhooking the trailer.Barry G.
Cure pandemic.THOMAS S.
Inform the customers on the fuel usage and where or needs to be before returning the equipment to drop off locationKristie W.
The sign in process was crazy. I presigned in 3 days prior and then arrived at my location to pick up the truck and was then prompted to send in more info (driver information, etc.) that could have been done before hand. Then had to wait for the driver to be approved. We were almost late for our movers because of having to wait on approval-something that could have been done during the presign in process.Anthony B.
trailer was parked facing uphill. One person cannot pull the trailer uphill to connect it to a tow vehicle.David S.
I only used a little bit of gas and still got charged almost $20. I also had to extend the drop off time by only 2 hrs and no one needed it after me and I got charged a whole other days rental fee. ($46) These charges are ridiculous and I will not be using uhaul again.Alex S.
No help in hooking up trailer. I had to lift and hook it up myself with no help.Jimmy R K.
There was some kind of exhaust leak on acceleration. Do not know if they knew about it. Brought the unit from Alabama to California only had issues with the exhaust leak the last 600 miles. When I picked up the unit or checked it out. I did not start it up I came back at a later time to pick it up due to needing a ride without leaving a vehicle there. Did a visual inspection oil tires water everything good. Just heard an exhaust leak on acceleration. Other than hearing an exhaust leak everything was good.edward F.
Couldn't give are cash deposit back in cash very upsetting in my situationDonna S.
Prior notification if a $100 hold is going to be added to my card when I go to pick the truck up after already paying for it online. Not a very happy surprise because I had not budgeted for it considering it was already paid for.Breann B.
Fast, friendly service. highly recommendJOEY M.