Have used U-Haul several times in different states. Usually you make a reservation in the app or online, show up, get keys, done. This was a very different experience. On arrival I was asked to call a phone number. It dropped to voice mail and that box was full. After a couple of calls by the clerk at the gas station, I received a call from a number and I was asked all my reservation information again. I ordered a dolly and one was not available. Arrangements were made for me to pick it up at another location. Honestly, the location I should have contacted first. Everything worked out, but was severely not the usually high level of customer service I have consistently received from all my years of renting U-Hual at locations across the country.
Benjamin A
Customer Reviews for Nani LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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