Customer did not leave a comment.Reggie G.
Customer Reviews for Napa Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was a great trip. Everything went well. Thanks so much. The Rowe'sMary R.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Johnathan H.
Customer did not leave a comment.Chris G.
The Salyersville location is the most professional, cleanest, and friendliest I have ever used. The truck was the cleanest one I have ever rented. Staff were more than willing to help and accomodate my needs. Number one Uhaul rental in the U.S.!!!AMY D.
These people try to help you every way possible.Kimberly H.
Customer did not leave a comment.david U.
Not one person @ this location we're wearing masks. Be aware.James N.
Nothing! The folks there are great! Equipment is as expected. Clean and serviceable, well maintained, no issues what so ever.Lyndon S.
Customer did not leave a comment.CHRISTOPHER K.
Customer did not leave a comment.phillip C.
it was great couldn't have asked for anything betterTommy C.
Possibly keeping the trailers out of the weeds. Double checking tire pressure before letting the trailer roll out.Luke W.
Customer did not leave a comment.Sheridan P.
Customer did not leave a comment.Gregory G.
Was dirty and got ALL my items soaked on the inside the truck must have had a bad leak somewhere.Sabrina W.
Customer did not leave a comment.Michelle R.
Don't schedule a truck for a location at 8 am that doesn't open till 10 am and you drive all the way to the location that is not open and call and have to change for a location that is 30 minutes away and no apology is offered. Poor customer service very disappointedClayton D.
Dealer assisted me with truck pulling out on narrow street which was greatly appreciated.Scott M.
Customer did not leave a comment.JENNIFER B.
Customer did not leave a comment.Deanna M.
Customer did not leave a comment.PAUL C.
It was a very pleasant experience and very professionalDebbie ..
Agents were very friendly. Truck was very new, great on gas.Leah H.
Truck was not road worthy 2 foot crack in windshield, headlights were so dim couldn't see at night, had a bad miss in it and the truck was beat to hell and back. And then I get a 25 cleaning charge for stuff that was in it when I got it so no happy at all will go to penske or hertz the next timeJohn E.
Customer did not leave a comment.Haley M.
Customer did not leave a comment.Susan P.
Paul Howard and staff very helpful definitely 5 star!Jim W.
Customer did not leave a comment.Paul M.
Checkin was a bit slow because U Haul web site is not user friendly. I tried to pre-check in and after an hour, gave up...........The clerk had trouble with it too and had to call U Haul..Dale B.
Customer did not leave a comment.Shannon S.
Customer did not leave a comment.alice L.
Customer did not leave a comment.Melissa B.
Customer did not leave a comment.Crystal C.
Have more truck on handphillip P.
Walk around with renter and verify and record pre-existing body damage. Verify and record with renter that added equipment (dolly) is with unit.Patrick H.
Customer did not leave a comment.mark B.
Very helpfulRandy W.
Customer did not leave a comment.Kim L.
Customer did not leave a comment.Tammy C.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Amos P.
Customer did not leave a comment.kenneth I.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.Heather S.
i love it the way it is thank youdonald R.
Customer did not leave a comment.Leslee F.
Customer did not leave a comment.charles C.
Customer did not leave a comment.Bart B.
Nothing at allPHILLIP P.
Customer did not leave a comment.Teddy F.
Customer did not leave a comment.Lydia B.
Giving Napa of Salyersville, KY a 1 star is being very generous! There was miscommunication about what time they closed, I thought Uhaul told me they closed at 5 but it was actually 4. After calling the store and explaining the situation the man I spoke with told me he could stay until 4:15 but no later. I told him thank you and we would be there as quick as possible. I called at 4:05 so that he could verify my info and charge my card so that when we got there all we had to do was sign the paper and get the keys but NO one answered. We made it to the store at 4:15 on the dot, I called and knocked on the door but they were gone. I completely understand store hours but if you say you'll stay 15 extra minutes then that's what you need to do! Instead of lying just say we can't stay past closing time. We really needed the truck so we had to go back the next day to pick it up and I could tell by the voice the guy working that day was the same one I spoke with on the phone the day before. I told him we could of had this done the day before but they left, and if they were going to tell someone they would stay late then that's what they needed to do instead of lying because it's bad business. He wouldn't even hand me the key or inspect the truck with us! We were out $164.30 for a truck we had about 7 hours.Jennifer H.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.Clarence S.
Customer did not leave a comment.Chase C.
Customer did not leave a comment.Jeanne J.
Customer did not leave a comment.David S.
Truck was not swept out from previous user. Had to sweep out dirt and leaves.Cynthia H.
I requested a 17 ft truck....when rep called said they didn't have a 17ft truck but could get me a 20ft for the same price. So we changed plans and were counting on the 20ft. When we arrived to pick it up the guy said that he didn't have a 20ft truck only a 17ft truck. We agreed to use it. He completed paper work and charged us 47 dollars and some change. Looked on my bank account and I now have another charge for $186. We left with half tank of gas and filled it back up to a half tank. We were charged well over $200 to drive 54 miles altogether. This is outrageous!!!!!Tracie O.
Customer did not leave a comment.Christi G.
Great Service! Very helpful. Equipment was in great shape.william A.
Everything was great.Deanna J.
Customer did not leave a comment.RANDY C.
Customer did not leave a comment.Jimmy C.
Easy to find. Efficient and friendly service!Helen H.
Customer did not leave a comment.Misty W.
The Trailer was dirty, I had to clean it before using it. The trailer had a near flat tire (20lbs when checked on the road) when it was given to me. It was not discovered for many miles. The trailer would sway when reaching 50mph or more. Once the rain stopped, I found a garage that checked air pressure, one was very low. I was forced to make stops to air up the tire to complete the trip. This made for an un-safe and slow trip. I would like to now that this complaint is registered. Jim Foley 636-233-8087Henry James F.
Customer did not leave a comment.david H.
very nice and friendlyVince M.
Each step of this rental was handled extremely well by staff and equipment was clean and in good condition.Woodrow F.
Alsat service o greHarold K.
Customer did not leave a comment.CARL A.
Customer did not leave a comment.GRAHAM M.
Customer did not leave a comment.LOUANN L.
Lower the rate with the mileage. I mean you fill the tank back up and it costed 45$ just from the quarter tank line, and when you move that means you spend good amount of money anyways for your house than you have to worry about spending 220$ just to drive to your place they shouldn't charge you for renting it if you fill the tank back up. Just should charge you for the mileage that's it. Told me it would be 147$ I asked before I paid told them where I was moving and eveuthing than when it came down to pay had to pay and extra hundred. RIP OFF!!!! I will never use this business again and will never recommend to nobody. YOU SUCK!!!!!KELLIE S.
Treated very well in and outPaul H.
I requested a truck for Morehead,KY 10 days prior to pickup date. The day before scheduled pickup I called Morehead and was told Uhaul would call me when they deliver the truck. Uhaul called, but to tell me I had to drive someplace that is one hour away from request pickup site. I don't know what your system works like but since I requested service in advance I should have been better informed about the pickup location. Plus I was charged for going over my miles. That's just wrong.DIANNE R.
Quick and very professional. I would use them again.Jack S.
Pleased, they were very quick and professional.Jack S.
Customer did not leave a comment.CONNIE B.
Make sure cab is clean and back of truck is cleankenneth T.
Customer did not leave a comment.FRANK H.
Customer did not leave a comment.PAMELA C.
Customer did not leave a comment.PAUL P.
I requested a truck in the staffordsville area, because I'm only moving 1 mile from one house to another. The uhaul location I requested was within that one mile radius. You people had me drive 20 miles out of my way to pick up a truck, which added 40 miles to my bill (at a rate of 85 cents a mile mind you) that could've and should've been avoided. I am disappointed by the extra money I had to spend, I seen a truck available at the nearest location.James H.
Customer did not leave a comment.TOM L.
Nothing. Everything was great.susie O.
Absolute nothing. And I want to say something special about the lady who made my reservation. Her name was Amanda and she was extremely accommodating, super pleasant, and had great telephone manners. She should be recognized because there are few in this day and age who take their job serious. She is a real asset to your company!susie O.
My son took the trailer back, and all is well, so it must have been alright, I didn't see the place. Barry I just marked as your review gave me no choice. BWBarry W.
This was my first time using a uhaul and I was well pleased. The 8 x 12 trailor was easy to pull and handled great behind my truck.gregory H.
Best service ever great peopleDevonda B.
Customer did not leave a comment.LYDIA H.
There was some confusion with the order as well as the location was 20 miles one way, causing the expense to increase. There were two locations within 5 miles but they lack inventory. It would be nice to have some more local options.Jessica B.
Customer did not leave a comment.RICK B.
Great friendly service!!Vaughn C.
Customer did not leave a comment.Odis B.
Great place, one of the best Uhaul locations I have been to. Very nice and polite employees, the truck was clean and ready to go when I got thereTERRY D.