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angelia g
Customer Reviews for Napa Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All things were just fine. All went well.
GREGORY HStop charging hidden fees. I was charged $37 nearly two weeks after I returned the truck. I will never rent from until again. $200 for the truck and $51 to fill it back up. Terrible what you all do to people. I will hire movers next time before I pay these outrageous prices.
Jackie FThanks
tommy jAfter asked, the employer said "Yes the tires are good & set to pressure." I walked outside & the tires were all 35'- 40psi above the recommended pressure on the tires. Then once in Florida with the trailer the Police stop me due to no working running lights! Only brake lights & turn signals. They required me to drive to a hotel (that was NOT in my budget) with the 4-ways on & forbid me to drive anymore at night. So I had to sit & wait for the sun to rise, so I could continue on home.
Brian CThank you very much
mary bMade me feel very welcomed and helped in every way I could imagine. Thank you
mary bI had a very nice experience after my move.
SHANE MGreat to deal with. Made renting a truck a breeze.
Eric TThe folks at this location are always very helpful. Great location to deal with.
Christopher AWhen I arrived at the pick up location to check in, there was no vehicle to pick up. I had to call and make other arrangements to pick up a vehicle an hour and a half away. I had great service from all representatIves but I feel like I was overcharged for all the hassle I had to go through. I had to drive an hour and a half out of the way to pick up the truck and was not reimbursed or given credit for the mileage.
Genetta BManagement very helpful and knowledgable
TRUMAN FVery good experience
Jimmy WDropped off after hours. Followed instructions on the app and dropped keys in the drop box.
Rachel WTruck was dirty inside and out smelled like an ash tray. Ash tray inside truck was full of ashes
Jill WAnother awesome experience! They did a great job!
Michael SEverything was perfect, great employees and great service!
Michael SEverything went perfect, great people at NAPA in Salyersville, Ky!
Michael SVery friendly and helpful staff
Jeremiah PNot much to improve large selection great people to work with
gary cGreat people to work with!!!! Had Truck ready and waiting.
DEBORAH WWas a great trip. Everything went well. Thanks so much. The 's
Mary RThe Salyersville location is the most professional, cleanest, and friendliest I have ever used. The truck was the cleanest one I have ever rented. Staff were more than willing to help and accomodate my needs. Number one Uhaul rental in the U.S.!!!
AMY DThese people try to help you every way possible.
Kimberly HNot one person @ this location we’re wearing masks. Be aware.
James NNothing! The folks there are great! Equipment is as expected. Clean and serviceable, well maintained, no issues what so ever.
Lyndon Sit was great couldn't have asked for anything better
Tommy CPossibly keeping the trailers out of the weeds. Double checking tire pressure before letting the trailer roll out.
Luke WWas dirty and got ALL my items soaked on the inside the truck must have had a bad leak somewhere.
Sabrina WDon’t schedule a truck for a location at 8 am that doesn’t open till 10 am and you drive all the way to the location that is not open and call and have to change for a location that is 30 minutes away and no apology is offered. Poor customer service very disappointed
Clayton DDealer assisted me with truck pulling out on narrow street which was greatly appreciated.
Scott MIt was a very pleasant experience and very professional
Debbie .Agents were very friendly. Truck was very new, great on gas.
Leah HTruck was not road worthy 2 foot crack in windshield, headlights were so dim couldn't see at night, had a bad miss in it and the truck was beat to hell and back. And then I get a 25 cleaning charge for stuff that was in it when I got it so no happy at all will go to penske or hertz the next time
John EPaul Howard and staff very helpful definitely 5 star!
Jim wCheckin was a bit slow because U Haul web site is not user friendly. I tried to pre-check in and after an hour, gave up...........The clerk had trouble with it too and had to call U Haul..
Dale BHave more truck on hand
phillip pWalk around with renter and verify and record pre-existing body damage. Verify and record with renter that added equipment (dolly) is with unit.
Patrick HVery helpful
Randy Wi love it the way it is thank you
donald rNothing at all
PHILLIP P