Nothing. Everything was terrific!
RICHARD D
Customer Reviews for Napa Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
THOMAS HEverything went great. The only thing that could perhaps have been better would be to improve the connectivity of the outlet where I picked up my rental to the network to insure a quicker, less cumbersome transaction. The outlet where I rented the vehicle had difficulty with the rental due to system issues, so took longer than expected. Other than that, all is well in rental land.
STEPHEN CSupportive and helpful Customer service
SACRAMENTO GI arrived to find that my mobile reserved truck was not there and then had to ask for another truck, which threw off my mobile check-in process. Car didn’t smell great but had no functional issues.
OMAR CThis location is the best
AUGUSTCESAR MGet your internet system to work properly. This is second rental I used this month and had issues both times due to lack of internet service from UHaul. This is not employee error because it was two different locations that had same issues.
SUE DEverything was excellent. I didn’t like getting the truck at 1/4 tank of gas. I feel if a renter brings back a car/ truck tank anything less than full they get charged for the gas/ fuel and service charge to do that, so the next renter has a fat full tank!
ALEJANDRO RThe agent was late which put a strain on my move as I was paying people by the hour.
MARYANNE WGood job thanks for your help
HARBANS SSmooth, check in and check out process. This place is great.
LORETTA WWe had an appointment for eleven and it wasn’t back until 2 pm but I was given a bigger truck for the same price so that was good of them to make sure we were able to get moved
TERRI GBianca is wonderful!
STEPHEN DThe U-Haul employee at this location is very nice and very competent. She works hard to make the entire truck rental a great experience! Highly recommend this location—one of the best anywhere!
SUSANNE DService was good, considering it is located in a small gas station. However, I ordered a dolly and the truck did not have a dolly, so I'm not sure why i got charged for a dolly when there wasn't one in the truck.
JAMISON TLaurie is lovely. Very helpful.
ALLISON PGreat customer service. Very friendly people.
TAMARA RGreat deal for lg truck. Easy pickup/drop off points. Friendly, professional customer service. Excellent maintenance for truck - it drove smooth and easy on highway. Ramp made loading/unloading so easy. Really appreciated the air conditioning & stereo for long drive. Thanks UHaul for great experience!
LEONORA SGood location . Good service
MARIAH RI rent U-Haul vehicles much more than your average person and I can honestly say that this location is THE BEST U-Haul I have ever rented from. I purposely go out of my way only to rent from the napa gas location if I have to get a truck in Napa. The owner is great and it’s always a pleasurable experience from start to finish when I do business with her.
MICHAEL SGood service. Very pleasant.
JESUS SGreat service, friendly and courteous
LONNIE CGreat customer service.
ALEJANDRO CEasy quick check out and check in
ARISBETH CExcellent customer service. Ver friendly, positive and helpful lady at the window - despite a minor computer glitch.
MENKIR TThe person when I picked up the van had issues with her printer and took several minutes to print and also to connect to her company site. No one did a walk around before I left or when I returned the unit.
GEORGE CLori was wonderful. Best U-Haul experience I’ve ever had.
ANTHONY HLocation was convenient and staff friendly. The truck was really old. Brakes were very soft. I wouldn’t drive this truck more than the 35 miles I drove it.
Taylor LRental van was great. Lovely lady at the counter was great. Nearby location was great.
CLINTON ATruck was filthy
Jesseca BThe lady that helped me was amazing! Very helpful and efficient. She even offered to park the truck for me when I returned it… that was much appreciated since it’s kind of a tight fit for someone not used to navigating in a big truck! I’m sorry I didn’t get her name, but she is older (like me… I’m 63) and just such a kind person. Hire more older adults! We have the experience in customer service, and the stability that you just don’t get with younger generations. It’s important to both your business AND to us “almost” seniors.
ANGUS MVery nice and extremely helpful woman helped me. Wish I’d gotten her name,she was great! Richard
RICHARD JStaff was super helpful
DANIEL SEfficient
ARTURO MThe cashier was not experienced and overcharged me which I didn’t notice at the time. Once I realized I was overcharged $178, I had to go back to the location to get my refund.
Parvinder GGet someone to work there that is not rude.
HERBERT SBest experience. I won't go anywhere else!
CRYSTAL HLori in the Napa office is very helpful and accommodating. This is always my 1st choice to rent a U-Haul.
JULIE MThe app worked well this time finding my location and confirming it. The app worked well checking in and checking out...thanks.
SAMUEL PThis is our second time with this location crew. Above & beyond service and so kind!! Very flexible and very personable. Thank you!
KELLY MExcellent transaction start-to-finish. Online reservation was quick and easy, truck was ready to go, rep at store was great.
JOSEPH ZBianca was a superstar and a great help.
JUAN Fwe went over for a couple hours, and we were charge for an entire day and I called to try to get an answer why and they were not very helpful I will be reaching out to my bank because I don't agree with the cost of the final charged.
CESAR PNothing. VERY easy & professional transaction. Female rep at Napa Gas was Fantastic! ZERO problems.
JOSEPH ZThe older woman who helped me was very kind, efficient, and helpful. I’m sorry I don’t remember her name.
ANGUS MThe clerk was very friendly. She met me at the gas pump and made sure I was taken care of promptly Very nice
STEPHANIE OVery rude. I stood there for 25 minutes to get my truck while four people called and he helped them while I waited. I’m not sure why they couldn’t be put on hold while he finished helping me. Then very rude when I returned the truck. I’ve always gotten my trucks from this location. Never again.
LYNDA PIn the past month, I have rented U-Haul‘s twice both times the gas gauges were on E and had to gas them up before I started.
BRIAN EThe Best!!!
LENI SNothing much, the attendant who helped us was very polite and friendly. It was easy and quick, very satisfied.
NICHOLAS SLaurie is always great and goes above and beyond to help check in and check out.
SAMUEL P