Customer Reviews for Naperville Marathon
(U-Haul Neighborhood Dealer)

181 reviews

991 W Ogden Ave   Naperville, IL 60563

(630) 355-4223

Location Hours

  • Mon-Sun: 7 am - 10 pm

Services at this Location:

Contact Us

(630) 355-4223

991 W Ogden Ave
Naperville, IL 60563

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I have rented U-Haul equipment many times in the past from Mr. Kwiks Services in Naperville and U-Haul of Fox Valley in Aurora. Check out and check in process at this location was approximately THREE times as long as at a "Real" U-Haul location. This location had 4 box trucks available for rent and NO moving pads. The truck I rented had a full tank of gas but the "box" was filthy! A prior renter had clearly used it to move landscaping materials and I had to sweep out a bucket full of dirt, leaves and sticks before I could load anything into it. This location is NOT worthy of being associated with the U-Haul brand!!!!!!

Mitchell M. 
Rating:
2.0

Customer did not leave a comment.

Tara D. 
Rating:
5.0

Your fucking drop-off app doesn't fucking work!!! After taking pictures of the odometer in the app it would not load them into the system and I could not use your stupid contactless drop-off system. Hire yourself an adequate design and development team that makes sure your stupid app works properly or don't promote it all! Everything on your website when you go to the drop-off rental equipment section directs you to use the app. This is so ridiculous when the app doesn't fucking work. I was so frustrated trying to get the dumb app to work and dealing with the guy working the Naperville Marathon store who came out to see what was taking so long and was trying to tell me the opposite of what your website directs and get me to just check it in with him, that I accidently locked the keys in the car. Then using the U-Haul help in the app took nearly THREE FUCKING HOURS just to get someone to come jimmy the door open. So ridiculous. I will reiterate what I said in my pick-up review. I WILL NEVER USE OR RECOMMEND UHAUL EVER AGAIN. Both drop off and pick up were a fucking nightmare. This company is being run my morons who are probably more concerned with stock buy backs and corporate greed than actually running a company properly and providing good customer service. Go fuck yourselves U-Haul.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

ARTURAS S. 
Rating:
3.0

Customer did not leave a comment.

Rafael L. 
Rating:
2.0

Had to wait 30 minutes to pick up vehicle from scheduled time. App wasn't working and attendees couldn't figure out the problem

Ray G. 
Rating:
5.0

The service at the center was excellent

Peter C. 
Rating:
3.0

He did not help me park it.

Jeff F. 
Rating:
3.0

Not that clean

Ryan M. 
Rating:
5.0

Employees / owner at location are very nice. Great perk that they are also a gas station easy to fill back up when you return.

Christine K. 
Rating:
3.0

The online check out and check in was difficult. Technology and process of using the app needs to be majorally updated. Very glitchy and inefficient. Had to talk with CS. Taking picture of dashboard didn't work. Had to rely on gas station attendant to check van back in.

Carrie B. 
Rating:
1.0

Owner was calling me before my reservation time was done multiple times. He didn't even know how to connect the trailer to the truck. When returned, he told me I needed to pay for two days even though I was still an hour ahead of my 24 hr rental. Service was horrible. Will not recommend at all!!!! Scammer on top of that. Never AGAIN

Michael P. 
Rating:
5.0

Very helpful on return

Neil S. 
Rating:
3.0

The inside of the truck was covered in some kind of dirt/dust. The bottom of the furniture and boxes was covered in it and when placed on the floor/carpet in the house when moving in made marks everywhere. Very very disappointed.

Ashley D. 
Rating:
1.0

Cancel this person's affiliation with your company. He lied about information in the system. First he stated there was no reservation, then it was at another location, even though we presented with our contract , and conformation on the phone with your representative verified our reservation, time and location.

Annece B. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Some confusion at rental time- what trailer we requested. When the call was rec'd to confirm rental, We asked for an extra day. This did not get relayed to the drop off location. They called expecting us for the initial drop off. It was corrected with no problem.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

AJITH N. 
Rating:
5.0

Customer did not leave a comment.

dave C. 
Rating:
1.0

It was very dirty from inside. I have clean mud and alot of leaves inside. There was no truck when I reached the location on time. I was told.no truck and then after 30min they told your truck has come so pick it up.

Souvik G. 
Rating:
4.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

overcharged for mileage and gas

william M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

stefanie M. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

dave C. 
Rating:
1.0

Awful person at the front desk. Got yelled at for bringing my van her when it was the location given to me. I had to drive to another location because this man was saying that he's not taking the van and there's no way in hell he's taking it and he doesn't care if this is the location given to me because that's not what's in his computer. He's so disrespectful and rude. Why is he allowed to treat people like this.

Noble D. 
Rating:
5.0

Nice friendly local dealer.

John P. 
Rating:
5.0

Customer did not leave a comment.

NOLAN W. 
Rating:
3.0

snow/ice on trailer.

STEVEN R. 
Rating:
3.0

The van was clean and no issues but the add'l equipment ordered was not all there. We ordered 5 furniture pads and there was only 1 in the van. We informed the person at marathon as well as called uhaul. Nothing was done and the bill receipt did not reflect the missing pads. We had to make an extra stop to use our own blankets

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
4.0

I did the mobile check-in but it still asked for additional verification info; provide alternate phone number, provide employer phone number. It does not make sense needing these info after I provided my picture and driver's license pictures. I ended up needing the rental office to override this request, which defeated the whole purpose of mobile check-in.

Chun Ho T. 
Rating:
5.0

Nothing. The rental experience was as easy as could be. Easy to rent and return. And the rental agent called me advising that the truck had been returned early allowing me to start my move earlier on Friday night. An overall good experience.

JAMES P. 
Rating:
5.0

Absolutely outstanding. In and out in 10 min. Excellent Service and the trailer was top notch.

Greg M. 
Rating:
4.0

I just dropped off the vehicle and put key in drop box. Some more signage about where to park would be helpful.

Amy C. 
Rating:
5.0

I love that it's so easy to pick up a van at this location. Very friendly staff. But the van was very dirty and didn't have any wiper fluid.

Cristin H. 
Rating:
5.0

Very smooth process. All questions were answered. I would suggest making the reservation online before going to the location.

Jeffrey K. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
3.0

I asked the owner to start the truck.

Kevin M. 
Rating:
5.0

Easy rent pleasant person to deal with

STEVEN H. 
Rating:
2.0

Customer did not leave a comment.

DEBRA C. 
Rating:
3.0

Everything went smoothly, and their operating hours were excellent. Very friendly and helpful staff. Since it has limited space, there is only room for a few trucks, however I ordered in advance and the vehicle was there.

Howard K. 
Rating:
1.0

Don't forget to leave a key in the box for night pickups. If you forget the key, don't send the customer 4 towns away to pick up a truck. If you do this to a customer, offer some form of compensation for the terrible experience U-Haul has caused to the customer.

Gary B. 
Rating:
3.0

I didn't get the size of truck I needed and we couldn't fit all the stuff in that smaller truck. There was not a ramp to help get stuff in to the truck

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

HEATHER T. 
Rating:
5.0

Keep the customer-centric approach, and maintain the equipment. All was well!

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

KENNETH S. 
Rating:
4.0

I only had problem with your equipment not a personnel

SAITANVARBEKOVIC K. 
Rating:
3.0

Please call for explanation

Jennifer F. 
Rating:
3.0

The guy wasn't sure how to unhitch the trailer, I would hate to have him do a hook up.

Kenneth S. 
Rating:
3.0

Customer did not leave a comment.

SCOTT C. 
Rating:
4.0

Not the employees fault but the trailer was in rough shape. Made to final destination but I had my doubts that it would.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

Ilker E. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

Because the rates were good, but the van needed to be cleaned and dashboard wiped down. The vehicle ran like a champ though and the representative was friendly and efficient.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

MARGARET N. 
Rating:
5.0

Repeat the experience

MARK NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Amjad M. 
Rating:
5.0

I was satisfied with everything.

Jan B. 
Rating:
5.0

everything was as promised

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Vearle K. 
Rating:
4.0

My only issue is they could use more help. There was only 1 person on duty. Gratefully it was not a long wait.

Christina M. 
Rating:
1.0

UHaul scammed from this nonprofit because we were never told a truck that size had no ramp. The equipment we need to move is not bulky, so we don't need a bigger truck, but it's heavy so we cannot load it unload without a ramp. We moved nothing. Our time and money was wasted. Shame on you.

RUSSELL K. 
Rating:
5.0

Customer did not leave a comment.

khaliq R. 
Rating:
5.0

Perhaps more availability. I would have preferred a reservation earlier in the day, however I completely understand my request was short notice and for a Saturday which is a busy day.

David K. 
Rating:
2.0

Make sure gas tank is ware it's supposed to be.

Kenneth K. 
Rating:
1.0

My reservation was from 6PM. I reached there few minutes earlier and the representative wanted to charge me double the amount of receipt. When I asked for explanation he rudely replied he is only the third party. When I didn't receive a satisfactory answer I called UHaul; after waiting for 15 minutes I was told it's becos few minutes early. Anyway, by then it was past six and the computer was charging correct amount. The representative was very rude and belligerent and had no knowledge. The trailer itself was dirty with sand and other rubbish inside. Not a good experience. I have rented from UHaul before and always had good service. I hope this was an exception.

Mohammed S. 
Rating:
4.0

Website for Uhaul hard to use.

Richard P. 
Rating:
3.0

I tried to return the van at approx 8:00 PM on Wednesday, but the clerk told me I had it until 7:00 AM Thursday, so I could keep it till then. I assume he was misinformed, but this cost me an extra day's rental charges. YOU NEED TO CLEARLY TELL THE CUSTOMERS WHEN THE VEHICLE IS DUE BACK. The documents are emailed, NO PHYSICAL COPY WAS GIVEN, and when the customer is busy moving, he/she doesn't have time to read the email! Hence. the problem.

Wesley S. 
Rating:
5.0

Absolutely the best UHaul experience we have ever had. Minor request would be to clean the inside cab of the van occasionally (not even if after each use). It was pretty smelly and we had to cover the seats with cloth because they were so filled with stuff. But the back of the van was clean and it was in great shape overall. We will return!!

GWENN L. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
3.0

Vehicle was very dirty on the inside, reeking of smells and dust. At least take some measures of cleanliness during COVID

CHAHAT S. 
Rating:
5.0

Customer did not leave a comment.

Carlette K. 
Rating:
3.0

Customer did not leave a comment.

MILES D. 
Rating:
1.0

The attendant there was very unorganized and didn't know what he was doing. He should not be representing UHaul.

Maia T. 
Rating:
5.0

Customer did not leave a comment.

C H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
1.0

Have someone there who works for uhaul to help with the service. The only people there were a gas station clerk and car mechanic, neither of which worked for uhaul. No one was there to assist with hooking up the trailer and we had to ask the mechanic for help. Luckily he was nice and assisted us.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Service was quick and efficient.

Scott W. 
Rating:
4.0

Seemed to be some issues with the U-Haul software the rental location was using but the attendant did not want to hold me up and just let me go without everything being perfect with the paperwork. Tank was full at pickup and the van ran well (only had 11,000 miles so it was in pretty good shape. Only issue I had was all the spaces were taken when I came back with the van so I had to park it in an odd spot. Other than that, all good.

Michael V. 
Rating:
1.0

After moving a different location was preferred. I tried changing my location and was on hold for over two hours and was then told I had to drop off at original location. This does not make sense that I am not able to change drop off location. The pick up experience was great and in the past I have not had issues dropping off but this time caused me a large inconvenience.

Spencer W. 
Rating:
5.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

Excellent service, helpful and easy text/phone communication - grateful for the help!

LAWRENCE W. 
Rating:
2.0

the Process was fine for pick up but it was not a clean or inviting facility. Communication was also sub-par. However, no hiccups and the job got done.

AUSTIN P. 
Rating:
4.0

The customer service at this location was efficient and friendly. BUT I am VERY unhappy with UHaul right now. The original location I had scheduled a month in advance was not open at my scheduled pick up time. I didn't even see a truck available on sight! I received no notification for changes in my reservation. I called customer service and was on hold back and forth for AN HOUR!! I was hung up on twice and spoke to FOUR different people. I almost didn't have a truck in my moving day!! This was turning into a disaster. I needed a truck THAT DAY! Fortunately, you have a customer service person David who was actually willing to help me. And he did. If it wasn't for this guy I probably would not have had a truck because of your other incompetent customer service people. Once he directed me to the alternate location, the process was easy. I am thankful to David and to this location for their great service.

KRISTINE J. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
3.0

Customer did not leave a comment.

LANARD S. 
Rating:
5.0

again the problem is with the UHaul company itself not these endpoints.

Jack P. 
Rating:
4.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Simple and easy return.

DAWN S. 
Rating:
4.0

Customer did not leave a comment.

MARGARET K. 
Rating:
1.0

Despite confirming on the phone the day before pickup, the location did not have the correct equipment. Person at location gave incorrect information and knew nothing about how to get the correct equipment. Despite checking in online, I had to do the entire check in process in person. Not helpful at all.

Kelsey D. 
Rating:
5.0

Customer did not leave a comment.

Bear H. 
No reviews have been submitted for this location.

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