Customer Reviews for Naperville Marathon
(U-Haul Neighborhood Dealer)

131 reviews

991 W Ogden Ave   Naperville, IL 60563

(630) 355-4223

Location Hours

  • Mon-Sun: 7 am - 10 pm

Services at this Location:

Contact Us

(630) 355-4223

991 W Ogden Ave
Naperville, IL 60563

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I only had problem with your equipment not a personnel

SAITANVARBEKOVIC K. 
Rating:
3.0

Please call for explanation

Jennifer F. 
Rating:
3.0

The guy wasn't sure how to unhitch the trailer, I would hate to have him do a hook up.

Kenneth S. 
Rating:
3.0

Customer did not leave a comment.

SCOTT C. 
Rating:
4.0

Not the employees fault but the trailer was in rough shape. Made to final destination but I had my doubts that it would.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

Ilker E. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

Because the rates were good, but the van needed to be cleaned and dashboard wiped down. The vehicle ran like a champ though and the representative was friendly and efficient.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

MARGARET N. 
Rating:
5.0

Repeat the experience

MARK NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Amjad M. 
Rating:
5.0

I was satisfied with everything.

Jan B. 
Rating:
5.0

everything was as promised

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Vearle K. 
Rating:
4.0

My only issue is they could use more help. There was only 1 person on duty. Gratefully it was not a long wait.

Christina M. 
Rating:
1.0

UHaul scammed from this nonprofit because we were never told a truck that size had no ramp. The equipment we need to move is not bulky, so we don't need a bigger truck, but it's heavy so we cannot load it unload without a ramp. We moved nothing. Our time and money was wasted. Shame on you.

RUSSELL K. 
Rating:
5.0

Customer did not leave a comment.

khaliq R. 
Rating:
5.0

Perhaps more availability. I would have preferred a reservation earlier in the day, however I completely understand my request was short notice and for a Saturday which is a busy day.

David K. 
Rating:
2.0

Make sure gas tank is ware it's supposed to be.

Kenneth K. 
Rating:
1.0

My reservation was from 6PM. I reached there few minutes earlier and the representative wanted to charge me double the amount of receipt. When I asked for explanation he rudely replied he is only the third party. When I didn't receive a satisfactory answer I called UHaul; after waiting for 15 minutes I was told it's becos few minutes early. Anyway, by then it was past six and the computer was charging correct amount. The representative was very rude and belligerent and had no knowledge. The trailer itself was dirty with sand and other rubbish inside. Not a good experience. I have rented from UHaul before and always had good service. I hope this was an exception.

Mohammed S. 
Rating:
4.0

Website for Uhaul hard to use.

Richard P. 
Rating:
3.0

I tried to return the van at approx 8:00 PM on Wednesday, but the clerk told me I had it until 7:00 AM Thursday, so I could keep it till then. I assume he was misinformed, but this cost me an extra day's rental charges. YOU NEED TO CLEARLY TELL THE CUSTOMERS WHEN THE VEHICLE IS DUE BACK. The documents are emailed, NO PHYSICAL COPY WAS GIVEN, and when the customer is busy moving, he/she doesn't have time to read the email! Hence. the problem.

Wesley S. 
Rating:
5.0

Absolutely the best UHaul experience we have ever had. Minor request would be to clean the inside cab of the van occasionally (not even if after each use). It was pretty smelly and we had to cover the seats with cloth because they were so filled with stuff. But the back of the van was clean and it was in great shape overall. We will return!!

GWENN L. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
3.0

Vehicle was very dirty on the inside, reeking of smells and dust. At least take some measures of cleanliness during COVID

CHAHAT S. 
Rating:
5.0

Customer did not leave a comment.

Carlette K. 
Rating:
3.0

Customer did not leave a comment.

MILES D. 
Rating:
1.0

The attendant there was very unorganized and didn't know what he was doing. He should not be representing UHaul.

Maia T. 
Rating:
5.0

Customer did not leave a comment.

C H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
1.0

Have someone there who works for uhaul to help with the service. The only people there were a gas station clerk and car mechanic, neither of which worked for uhaul. No one was there to assist with hooking up the trailer and we had to ask the mechanic for help. Luckily he was nice and assisted us.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Service was quick and efficient.

Scott W. 
Rating:
4.0

Seemed to be some issues with the U-Haul software the rental location was using but the attendant did not want to hold me up and just let me go without everything being perfect with the paperwork. Tank was full at pickup and the van ran well (only had 11,000 miles so it was in pretty good shape. Only issue I had was all the spaces were taken when I came back with the van so I had to park it in an odd spot. Other than that, all good.

Michael V. 
Rating:
1.0

After moving a different location was preferred. I tried changing my location and was on hold for over two hours and was then told I had to drop off at original location. This does not make sense that I am not able to change drop off location. The pick up experience was great and in the past I have not had issues dropping off but this time caused me a large inconvenience.

Spencer W. 
Rating:
5.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

Excellent service, helpful and easy text/phone communication - grateful for the help!

LAWRENCE W. 
Rating:
2.0

the Process was fine for pick up but it was not a clean or inviting facility. Communication was also sub-par. However, no hiccups and the job got done.

AUSTIN P. 
Rating:
4.0

The customer service at this location was efficient and friendly. BUT I am VERY unhappy with UHaul right now. The original location I had scheduled a month in advance was not open at my scheduled pick up time. I didn't even see a truck available on sight! I received no notification for changes in my reservation. I called customer service and was on hold back and forth for AN HOUR!! I was hung up on twice and spoke to FOUR different people. I almost didn't have a truck in my moving day!! This was turning into a disaster. I needed a truck THAT DAY! Fortunately, you have a customer service person David who was actually willing to help me. And he did. If it wasn't for this guy I probably would not have had a truck because of your other incompetent customer service people. Once he directed me to the alternate location, the process was easy. I am thankful to David and to this location for their great service.

KRISTINE J. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
3.0

Customer did not leave a comment.

LANARD S. 
Rating:
5.0

again the problem is with the UHaul company itself not these endpoints.

Jack P. 
Rating:
4.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Simple and easy return.

DAWN S. 
Rating:
4.0

Customer did not leave a comment.

MARGARET K. 
Rating:
1.0

Despite confirming on the phone the day before pickup, the location did not have the correct equipment. Person at location gave incorrect information and knew nothing about how to get the correct equipment. Despite checking in online, I had to do the entire check in process in person. Not helpful at all.

Kelsey D. 
Rating:
5.0

Customer did not leave a comment.

Bear H. 
Rating:
5.0

Customer did not leave a comment.

Douglas J. 
Rating:
4.0

Customer did not leave a comment.

CHAD H. 
Rating:
2.0

This location does not allow mobile check-in or mobile pick-up even though they state beforehand that they do. Inconvenient.

Daniel W. 
Rating:
5.0

The trailer had a major leak in one of the tires when I picked it up. The tires were not checked before renting it out.

JOSHUA B. 
Rating:
2.0

Customer did not leave a comment.

dan C. 
Rating:
5.0

Customer did not leave a comment.

LEIGHTON J. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Quick , Easy and affordable

Mark J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

The people at the Marathon station back in Naperville, Illinois had everything ready for me to go - I was in and out in about 15 minutes!

Bart K. 
Rating:
5.0

Customer did not leave a comment.

NIZAR A. 
Rating:
1.0

Demasiado caro abusadores estafadores

Carlos P. 
Rating:
5.0

The gentleman at the 991 W Ogden Ave, Naperville UHaul station was great and easy to work with. No complaints. Everything was as expected, which I'm grateful for.

Arun D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
4.0

Install a 3rd drop-down hydraulic wheel/stand on the tongue of all trailers.

ERIC P. 
Rating:
5.0

Everything is good

Roney T. 
Rating:
5.0

This location was great. My comment is regarding the text message I got from Uhaul - it said upon return I was required to document condition of vehicle via photos taken with my cell phone, and if I did not I would be charged a fee - I think it was $30? But then the link didn't work, which caused me extra effort to ensure I wouldn't be charged the fee. Didn't appreciate that at all.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

Jose B. 
Rating:
3.0

Customer did not leave a comment.

NEVIN W. 
Rating:
5.0

Customer did not leave a comment.

KEEVIA W. 
Rating:
1.0

Slow service. Vehicle not ready on time. Poor customer service. Poor communication.

Andrea P. 
Rating:
4.0

Customer did not leave a comment.

CARLOS L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD Y. 
Rating:
1.0

The employee did not know how to complete the transaction for me to pick up the rental. It took 45 minutes. He made multiple calls and FaceTime with someone for assistance. I was charge more then what was quoted I spoke to management at the location who told me it's not their problem if a new employee has a problem and that I need to understand. She has not resolved the overcharge.

deanna H. 
Rating:
5.0

Customer did not leave a comment.

Athul P. 
Rating:
4.0

Disappointing to arrive for pickup and have low tire warnings. Waited for attendant to fill tires but warnings did not clear. Switched vans but never got a corrected contract showing that I had a different unit number. Glad I didn't have any issues while using the van since I had no proof that I was renting that van.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

NATASHA M. 
Rating:
2.0

this guy was rude not friendly at all.

Jorge O. 
Rating:
1.0

Absolute chaos of a rental that wasted a good 2.5 hrs of time that I didn't have. I had selected mobile pick-up via Truck Share as I'd be getting the truck at 10PM on a Friday night and the Marathon would be closed. But earlier in the day Marathon called me to say that I had to pay then by credit card, I told them I was doing mobile pick-up but they said I still needed to pay then by credit card because they would be closed at 10PM. Didn't make sense to me but I paid and got an e-mail invoice. I then asked how to get the key, so they had me talk to the Uhaul regional manager Grant, and he apologized to me for having to get a call from Marathon and having to pay them, but not to worry because I could still get the truck via Truck Share. My flight back to Chicago was a little late so I got to Maraton at 10:30PM and tried to do Truck Share (took about 15 minutes of trying different phones, etc), but that option didn't show up on my phone. So I called Uhaul and was put on hold for about 30 minutes before someone answered and then heard my issued and transferred me to Truck Share where I waited again before someone answered and listened then said that they transferred it back to Truck Share and I should try it again with my phone. So, I tried Truck Share again and then it said I needed to pay some more money, which didn't make sense, so I did the 'chat' feature and chatted with a guy before he finally called me, and it was now 12:00 midnight exactly. I told him that I had already paid, that I could e-mail him the invoice to prove it, but he kept saying that the payment needed to be in their files and I just needed to pay in order to get the truck but he'd make not in the files about this so I could call later and they could see the notes and reverse it. I said no way. So I left (now 12:15AM). I showed up at 7AM (when Marathon opens) and no one was there so I called Uhaul and was on hold and then at 7:15AM someone from Marathon showed up and gave me the key to the truck. They had put the wrong equipment in the truck, so we made the change. I thought all was good - I finally had the truck after a little over 2 hrs of wasted time. About 2 hrs later I got a call from Marathon saying that I hadn't paid! I reminded them that I had paid them yesterday and had an invoice to prove it. They said no, I needed to pay. So frustrating. So I went back to Marathon and they person there showed me their computer screen and it was yellow, not green, which means I needed to pay. So we called Grant (the Uhaul manager) again and we got it sorted out. The problem was that they had changed my Uhaul truck, and the first truck was low on fuel so they had given me a credit for the fuel when I had paid by credit card but the second truck wasn't low on fuel so that triggered a repayment by me to Uhaul. Grant gave me a credit which wiped away this charge, which mad Marahon's computer go green, and I finally had the truck and was ready to go. I'll also say that the person I dealt with at Marathon was the same person all the time and she was not adequately trained in customer service. So, about 2.5 hrs of total wasted time in a very unnecessary, chaotic experience.

Steven K. 
Rating:
1.0

I was sent to a gas station and the cashier for the gas station was the person I had to work with. He couldn't speak english nor did he ever check the van in from the previous owner so he couldn't check it out to me. I had to wait a decent amount of time for the cashier to call someone from ushaul and figure everything out.

Joseph D. 
Rating:
1.0

Was sent to a gas station to pick up uhaul and there was no one from uhaul there. The clerk at the gas station was on the phone getting direction on how to hook up uhaul. We then had to go to an actual uhaul storage facility so they can correctly hook up and fix the lights for the uhaul. Truly it was a bad experience

Eric H. 
Rating:
4.0

I was pleased with the entire service.

JAN M. 
Rating:
5.0

Customer did not leave a comment.

ADELA P. 
Rating:
1.0

We reserved a furniture dolly which was key to our move and they didn't have it. This caused difficulty. Additionally , I chose this location due to the late hours listed and then received a 20 dollar surcharge for returning the vehicle in advance of my scheduled return time, a time that was within their posted hours. This surcharge is not acceptable.

Andrew K. 
Rating:
3.0

Tires were low when van was picked up. Not very efficient check out.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

JOAN G. 
Rating:
5.0

Customer did not leave a comment.

AIMAN A. 
Rating:
5.0

Truck ran very rough might have transmission issues kept down shifting and not shifting

Andrea Laurel D. 
Rating:
2.0

The last inside the Marathon had no clue what was going on it was a lot of back and forth. I recommend somewhere else to work with Uhaul.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

THOMAS J. 
Rating:
1.0

I was not provided with any form of receipt or proof that I returned the trailer. Eventually, I received an email confirmation that included a $20 extra day charge above my contracted rate even though I returned the trailer 1.5 hours early. I called them to have the excess charge removed They did not speak English and did not understand my request. They said they would look into it and call me back in one hour. They never called back. Horrible experience.

Alan A. 
Rating:
1.0

Reservation was for 7:00AM to 10:00 AM. The attendant did not show up until 7:20. No respect for customers time. Tire pressure was low in the vehicle. I do not plan on using UHaul again in the future.

Matt S. 
Rating:
3.0

It was confusing and took longer than anticipated. The pick-up and inspection instructions I received were not clear and made taking the U-Haul harder than anticipated.

Luke A. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
3.0

This location is way more expensive ($0.59 for per mile compared to $0.14 at other uHaul) and almost doubled the mileage. Overpriced!!!

KOMRONMURODI K. 
Rating:
5.0

Customer did not leave a comment.

Farrokh A. 
Rating:
5.0

Moving equipment was not in the vehicle upon pickup.

Joseph N. 
Rating:
5.0

Easy drop off.

Dora B. 
Rating:
3.0

The safety chain hook was too small and had to be hammered onto my hitch. Location did not have any tools and had to use mine. If I had not had the tools the trailer would not have been able to rent to me. Get wider “S” hooks on safety chains

David D. 
No reviews have been submitted for this location.

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