My only complaint is that I rented the U-Haul an had it less than 24 hours and put less than 35 miles on the truck and I paid $203.00 and haven’t received anything back I think that’s a little over priced when I was told it was $49 a day then why did I pay so much?
RONALD O
Customer Reviews for Nashville Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Owner of the facility was rude and arrogant. Offered no assistance with the rental equipment. His systems were down and had to call another individual to process my reservation. They charged me the Safeguard insurance without my consent. The restrooms in this location were disgusting. Overall experience was not good and I will not be returning.
JENELLE RThis was the second truck that we attempted to pick up that was dirty and had undocumented damages. The first truck in Albany, Ga is the truck I’m referring to. However, after horrendous customer service, we have come to expect very low standards with equipment, the dealers, and uncleanlinesses from UHAUL. Secondly, you need to train your people better in traffic( Columbus Ga. Im not accustomed to dealing with argumentative people where I spend my money. Thirdly. My drop experience was in a run down part of town and I smelled POT. My instructions said to call and I did and the voicemail was full. What a joke! I entered the store after parking and tried to return the keys only to be told to get back in the truck anf drive around the corner and park there as if, I work for her. So the movers and I regrouped and parked where she wanted. An hour later, only $75 of my $100 deposited was returned according to my bank account. So now, after risking my life to return keys with men standing in the bushes, the odor of drugs in the area and the store.,. you now take my $25??? I demand my money back. This is fraud. Unacceptable…
verna tThey got distracted very easily. It took forever for the guy to figure out my reservation.
reagan hEverything was very satisfactory!
Connie E.
Shann JHad back on time waiting for my money
Tonya INashville Tire gave excellent service.
Byron TLocation closed at drop off so could not rate personnel.
Clifford BWhen the rental was reserved the agent was told it was a one way rental. Agent put in for a round trip which ended up costing an extra $193 I was not aware of nor told about.
Howard SEasy and quick drop off!!
KENNETT BThey didn't even get up to lend any assistance. They just pointed where they wanted it parked. I just parked in a location. Dropped paper off and left.
MICHAEL BBe more attentive and helpful towards the customer when they are spending so much money on a truck.
Natalie SThe attendant only connected the trailer to the ball and the emergency chains to the truck. The chains were not crossed under the hitch. He also did not connect the lighting pigtail to the truck
mark eI dropped off after closing hours. So I did not see anyone there.
Jeffrey TThank you for the truck and trailer.
edward mTruck easy to drive in interstate traffic, watch out it’s easy to speed. Would def recommend and may use again myself.
Patricia BThey had not paid their internet bill and could not check in the trailer we had to get U-Haul involved to have it checked in the next day
Jerry TThe owner did not do a safety inspection or hook up the trailer to my truck like they're supposed to do. He gave me a trailer with tongue issues. The trailer came off my truck and damaged it, then lied to uhaul and told them he informed me to hook to the trailer and he would do a safety inspection. An absolute lie!!!!! This guy is a crook!!!! I will never use uhaul again, and will do my very best to convince everyone I know to do the same
Jesse CDid not receive the dolly I paid for and was 50 more than the quote I received online
Jeanine MTerri manager was very helpful. Truck ran well. It was clean and comfortable. Little pricey though
Paul Jdidn't take long to do the paperwork, get hooked up and be gone. Friendly people, helpful
larry wIt wad excellent.
Frieda HNo improvement needed, they were friendly and helpful.
Seneck FWent above and beyond—super friendly and helpful
Rebecca RAwesome 👍 & Knowledgeable Service 😁
gregory mThe back of the truck wasn't swept when I picked it up. Other than that, no problems.
STEPHEN HAll Good
Kevin VDrop off location was closed when we returned the equipment. But the online process for returning the equipment was easy and quick.
David GGreat service. Terrific staff.
Anna C