Customer Reviews for Nassau Rv & Boat Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

Bad service all time never get on phone ☎️ never in office poor work turned truck in on Saturday and still parked front gate today Thursday yes can check out on line I was instructed to park front gate turn in keys 🔑 drop by c drove truck 4/10 mile returned

Rating:

2.0

Location has terrible service, uploading pictures took forever. recomend an option for lower quality images to improve upload time. also my moving pads and furniture dolley i ordered and was charged for were not there. you stole from me u haul

Rating:

2.0

My recent experience with U-Haul was incredibly disappointing. I intentionally selected a location with in-person pickup to avoid issues I’ve had in the past with the application. However, I was relocated to a different location that required digital pickup, and the process was a nightmare. Constant technological glitches delayed my rental, causing unnecessary frustration and wasted time. To make matters worse, the recorded fuel level was incorrect, forcing me to spend extra money on fuel that I shouldn’t have needed to. The truck itself was in terrible condition—most notably, the windshield wipers were in desperate need of replacement, making visibility during rain very unsafe. Additionally, the storage area of the truck was filthy, and I had to spend 30 minutes cleaning it out before I could even begin my move. Adding insult to injury, I paid for a dozen moving blankets, only to find they were not included in the truck. This forced me to scramble and spend a significant amount of money to find alternative ways to protect my belongings. Despite reaching out to U-Haul, I am still waiting for reimbursement. This entire experience was incredibly frustrating and well below any reasonable standard of service. I would not recommend U-Haul based on this experience and hope they make improvements to their processes and quality of equipment for future customers.

Rating:

5.0

Definitely a better experience than the last time I used Uhaul

Rating:

3.0

I made a trip to the location the day before I intended to pick up the truck to confirm my reservation. There was no staff on site despite it being within the published hours. I figured that perhaps if I made a reservation online there would be someone there when I arrived to pickup the truck. But there was not. At no point during my research of the location or placing the reservation did Uhaul or the site indicate that rentals had to be done as self serve via the app. The process wasn't impossible but it wasn't straight forward either. If self service is the future of Uhaul I am glad I won't be needing to rent trucks much more if at all. It is time for US companies to demonstrate their loyalty to this country and provide jobs, not merely maximizing profit for the executives and investors. Similar to climate change, most people will not realize how damaging it was and is that US companies have shipped jobs overseas since the 1980's.

Rating:

5.0

Super nice and very informative

Rating:

4.0

The gentleman was on time to open the gate.He was very helpful with answering questions and concerns I had with the website and the truck. Definitely appreciate a quiet spot to obtain equipment!

Rating:

5.0

First time user. Everything done on the app. Easier process than I thought. One way trip was priced better than I thought. Dropped off and was also able to. Complete on the app.

Rating:

5.0

All ways good service

Rating:

5.0

Hunter is always amazing to work with. This is the only place I will rent U-Hauls from in the area. Keep up the great work. Amazing customer service fantastic availability accessibility and communication. Thank you for a great job

Rating:

1.0

Make sure that the app is working properly if you aren't going to be present. The owner of the facility never showed up. His phone went straight to voice mail with a full storage. There was no way to get hold of the owner. We had to call a different facility to get the combination to the lock that accessed the keys. What a fiasco it was to rent the truck. It took us an extra 90 minutes to get on the road. We missed our appointment down south by 30 minutes. My wife got so stressed out she threw up. I may rent from U-haul again but I will not rent in Yulee.

Rating:

3.0

Supposed to be open at 0900 on Saturday which is when i was scheduled to pick-up truck. No one arrived until 0940.

Rating:

5.0

Hunter was very helpful and accommodating.

Rating:

1.0

Rip off scam offer deals then find loop holes to charge you more then what wa agreed

Rating:

1.0

No attendant on duty. Never got a contract or someone to verify the fuel. No moving supplies so I had to travel 15 miles to get the blankets and furniture dolly U-Haul is trying to charge me an extra $15 for fuel when I left the tank at 1/2 like I got it.

Rating:

3.0

This location was turkey just a drop off. No office or build, self park truck and a lock box for the truck key. We arrived after hours and never saw anyone. That said had no issues.

Rating:

5.0

Hunter was exceptional in giving me directions and was very personable.

Rating:

1.0

My boat trailer was stolen from the site and the owner rented the spot my trailer was in for about 5 months until I found out the trailer was gone. I was still charged rent during this time. Owner attempted to charge me rent after I had "officially" left the facility- I had to call and get the charge reversed. I don't think there is much in the way of security protocols there. I was told this is at least the second time something like this type of theft has occurred.

Rating:

5.0

Staff were super helpful, friendly, and professional. Exceeded my expectations. Would definitely use this facility again for RV storage. Highly recommended.

Rating:

5.0

Hunter was great to work with - friendly, helpful, and knowledgeable. I had a question after hours and he quickly made himself available to help. Highly recommend this location, good people and great service,

Rating:

5.0

You cannot improve it! The service was exceptional, friendly and the entire staff was a joy to be around!

Rating:

2.0

Dropped off a trailer at this location, I was told by uhaul representative to call location upon arrival; I did and operator of location answered and stated that he acknowledged I was there would "check in trailer later". 11 days later I received a final bill with a charge of 8 extra days on it. unacceptable--I have photographic evidence with time stamp that I returned trailer to location at due date.

Rating:

5.0

Staff couldn’t be more accommodating and nice.

Rating:

5.0

Drop off was easy, attendant was very busy but helpful and the site was easy to get to! Uhaul always meets my needs!

Rating:

1.0

Our rez was for a 10ftr one way to Naples at The econo lodge in Kingsland,GA. Following the paperwork almost completed the clerk declares the assigned truck could not be used as a one way to Naples! HUH? She makes a call and finds us a new rez in Yulee,FL. Off we go the Nassau r/v for our 3pm rez, get there at 2:30 and it's CLOSED! Called number on wall,get a guy whose says he trying to get someone to come and says will call back if not. 3:00, no call but get new rez for St Mary, GA. I phone first to wich lady says " no 10ftr but free upgrade to 16ftr" HUH! I don't want that monster! We call Jax uhaul traffic, get Bettie (only bright spot in our entire uhaul experience)who searches for 10ftr for us. We also call guy from Nassau rv who says we can get the truck at 9am the next day. Bettie gets back on fone, states no 10ftr available, we tell her give us Nassau at 9am and get it. Problems continue cuz our trip was delayed a day, movers canceled at our expense, and to add insult to injury the guy at Nassau arrives at 9:20 , drives right by us like we're two dopes, never acknowledged us, enters the facility, begins to empty uhal drop box when I ask him why he's so ignorant that he knows who we are? That we've been waiting patiently , and our service the day before sucked and he should be taking care of us immediately first and foremost! Horrible Uhaul experience of a lifetime and will try my best to never rent anything from uhaul again! Will indeed tell everyone I know about this experience.

Rating:

5.0

When we picked up the smaller truck it was definitely an odor in the back. Couldn’t tell what it hard last but it definitely had a smell. Lysol seem to do the trick. The cab of the truck was clean. They also had a dolly available that he let me rent since the first place that I picked up a truck did not have any. Very friendly and helpful staff.

Rating:

4.0

I do not understand that U-Haul would charge me a ridiculous amount of $280 to return it to a different location. If I had known they were going to charge me that much money I would’ve never returned it to another place I would’ve taken it back to where I originally got it please someone call me about this Diane 610 698-9710. I want to talk to somebody about this.

Rating:

1.0

Do not use the storage facility!!My camper was stolen from this place. The managers office does not have a good view of who is coming & going & the video cameras do not work.

Rating:

1.0

Communication was poor. Cellular service poor at location that made it impossible to " pick up truck " . Lucky for us Jaylene from a nearby pickup point saved the day. Without Jaylene, truck pick up may not have happened and we reserved the truck more than a week in advance. No call to inform us that our truck that we reserved was not available. Help line did find us a truck and did their job. Not very helpful beyond finding us the truck. Without more detail, it was not a good experience. We did get a truck and are thankful for the folks that helped with that. Could all have been handled better.

Rating:

5.0

Hunter was great! He helped us with return and went out of his way to help!! We would rent here again.

Rating:

1.0

I reserved a truck and when I showed up they had given it away. And I returned the truck a hour earlier then I had to and still got charged a $20 late fee. This place is joke. I will be using someone else besides U haul next time.

Rating:

5.0

Online rented a truck to pick up purchased furniture and it was super easy. Mobile process is flawless.

Rating:

1.0

Remove this location, nobody was there to help me check in so I had to call a number which I then got a call from a different number which was someone’s cell number in regards to assistance checking in to get the Uhaul. I got charged also for a cleaning charge even though I only used the uhaul for 4 items and swept out the bed.

Rating:

5.0

The staff was incredibly helpful and very friendly. I highly recommend this location.

Rating:

5.0

Jaylene was so helpful.She went above and beyond, had to get a dolly from a differnt location, then gave me step by step directions to parking at the airport while picking my son to help me move. I had been in her office probably 5 times in the last month making sure we were ready. i would recomend her time and time again. I just hate I will be not be in her area help her by word of mouth.

Rating:

3.0

Need better signage on the roadway (17) it's easy to miss.

Rating:

5.0

The scan app for drivers licenses doesn’t work. A big time waster!

Rating:

5.0

It took 3 locations to get a truck. My reservations were cancelled and it was way too difficult to get to customer service.

Rating:

4.0

They charged me more Then what they said it would be.

Rating:

5.0

We have rented space for our rv for over ten years; however, we have sold our rv and do not anticipate needing the space any longer. If we do in the future, we will certainly be back. Thanks, the Harrell’s

Rating:

1.0

Horrible. Uhaul rerouted us to this location but did not update us to 24/7 pickup. It took 2 hours on hold and being transfered to get it sorted out. Once we returned it we were emailed 3 days later that we didn't return the truck and when we called to correct it they said the location was closed because of no manager. Took them over a week to correct it. Overall bad experience.

Rating:

5.0

Crystal, the general manager made the use of this facility so easy.

Rating:

5.0

Overall, it's easy to do the after hours pickup using the phone. Some would struggle with this and would have to do it while the business is open.

Rating:

5.0

Very Handy site. Great folks. Have a Wonderful Merry Christmas. John and Kate

Rating:

5.0

Nothing. Everything and everyone was great.

Rating:

5.0

Excellent service 👍

Rating:

5.0

Ms. Crystal was very sweet. She know's the product and answered allmy questions. Ms. Crystal jelped me get to the facility from the day I reserved unti lthe day I arrived and then departed. She is an asset to this company. Thank you for all your help Ms. Crystal

Rating:

5.0

Crystal was always very helpful and was always friendly to us. Thanks Crystal. Steve

Rating:

5.0

100% excellent storage experience for my new boat! Lady at desk was awesome!

Rating:

5.0

Good customer service

Rating:

5.0

It was super easy to make a reservation and pick up on a Sunday and drop off. Highly recommend renting from Nassau Rv & Boat Storage 850640 US Hwy 17 Yulee, FL 32097

Rating:

5.0

Crystal at the Nassau RV & Boat storage location was amazing to work with. She answered all our questions and went above and beyond to make our rental smooth! We will definitely return here if we need another rental in the future.

Rating:

5.0

I continue to be impressed with the level of service provided by this staff. I would rather patronize this location because they are willing to go the extra mile to insure customer satisfaction

Rating:

5.0

No problems at all! Easy to sign up easy to stop.

Rating:

5.0

Maybe make the sign and where to return truck more prominent?

Rating:

5.0

Rented a spot for a few years everything was what we’d hoped for until something changed and now the coded gate is left open during business hours. Just wasn’t happy with that and is the reason we found another place to store.

Rating:

5.0

Nassau Boat and RV staff was very helpful. They went out of their way to assist me with any concerns I had. I would definitely use them for storage of my boat or RV in the future. Access to the area was easy and available anytime that I needed to get in. I highly recommend their storage facility to anyone looking to store their toys.

Rating:

5.0

I had a temporary storage issue with my rv. The folks here were helpful, friendly and solved my problem.

Rating:

5.0

I am so pleased with the over and above service the staff gave me. Hearing impairment people are often treated unfairly but Susan was patient and stayed involved in conversation. Upon returning to pick up my trailer everything was the way I left it, your facility is superbly well kept and I highly recommend it, thank you again.

Rating:

5.0

Family owned and very friendly when contacted for anything. Well kept facility and key pad entry always accessible. Love this location.

Rating:

5.0

Great customer service with a very pleasant and helpful attendant

Rating:

5.0

The mobile app is terrible. Multiple failures (using 3 different phones) in both the pickup and return process was very frustrating. If the app worked it would have been an amazing experience.

Rating:

5.0

Let suzi take care of them she was great

Rating:

5.0

U-Haul corporate cancelled my reservation apparently due to my arrival at the site at 9:15 am (reservation was for 8am and I had completed everything online except for the pickup by 8am) . So when I arrived the reservation said it had expired. Fortunately, there was a lady at the site who was very helpful in setting it up again. U-Haul corporate failed me, local agent was excellent.

Rating:

2.0

I took almost 1/2 hour to Get approved. They tried to charge me extra for gas.

Rating:

3.0

Your on-line checkin process took over three hours t complete and totally not user friendly. I will probably not rent from U-Haul again.

Rating:

5.0

Provide the furniture pads when rented or don’t charge for their rental when they aren’t provided.

Rating:

5.0

Make sure the can is vacuumed out before renting it to someone else.

Rating:

1.0

The process of how to get the keys needs to be more clear. Clear instructions inside the vehicle would be helpful. Otherwise, have someone there to assist.

Rating:

5.0

All Good.

Rating:

5.0

The lady in the office I think her name was Sandy but she was very helpful.

Rating:

5.0

Susie was a delight to work with!

Rating:

5.0

Bo comments.

Rating:

5.0

Great facility

Rating:

4.0

Great people. Very accomodating.

Rating:

4.0

Convenient and easily accessible!

Rating:

5.0

Service was excellent (Susie was great help). Without any fuss we were able to cancel our reservation when my wife's unexpected health problems made it impossible for us to travel. Recommend.highly.

Rating:

5.0

Susie was always great..

Rating:

5.0

the people there are great

Rating:

5.0

Staff was very friendly and the facility was in good condition - wouldn't hesitate to recommend them to a friend and/or use them again in the future should the need arise again.