The keypad to access the keys is stuck and I had to find a thin rock to get them to move. Very frustrating when it takes so much time to get a vehicle rented and out. I spent an entire hour going thru the checkout and trying to get the key.
Karen B
Nassau Rv & Boat Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
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One-Way and In-Town® Rentals in Yulee, FL 32097
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkIt would be helpful to have a sign pointing out where to park returned equipment.
Hobart MIf a customer calls later and asks to have someone look in the truck for a set of keys or a pair of glasses just maybe someone at that location could actually try to help them out. I know we are supposed to look ourselves but sometimes we miss something. It was the first time I used the app to return the truck and it was a bit confusing for me. It was after I put the keys in the return box that I realized I had left the keys to my new storage unit in the truck. I now have to get the lock cut off the unit. I will use uhaul again but not this return location. Lazy people, crappy customer service
Frank RSecond time to drop off equipment at this location and both times nobody was there and I did the mobile drop off, so I can’t comment on this location
Adel Nmight have been too early. Although the sign said "open" and the gate was open there was no one on site
Adel N