More and clearer signage.
Michael S
Customer Reviews for Nathans Body Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was great
Keith GLady at office was very pleasant
Tiffani BWhat ever you think should be..
KRISTIN HSee comments above.
Martin GHave van ready for pickup
Michael MTruck cabin smelled like cigarette smoke from days gone by. Nonetheless, this is not the problem of the staff of Nathans Body Shop. They were even courteous to give me an extra 25 miles since the truck was not where it was originally supposed to be picked up. Very nice people!
WILLIAM T1. Better label where the key boxes are. 2. Lights on the lot so people aren't stumbling in the dark and taking pictures that can't show detail. . 3. Consistency between phone reps. I was told by one that i could return the truck closer to home then the next said I couldn't. This caused us to have more miles and gas then necessary
Mikayla BExcellent customer service!!!
James CFlawless reservation and the trailer was perfect!
Tony GNathan's is THE BEST- I've always had good service there. Our issue was that the trailer ended up not being the right one for our needs. We tried loading the lumber on it, but could not get it balanced correctly and had to scrap the mission. Also, the right rear tire was flat- which no one noticed until it was under load. I added air (it was at 20PSI, instead of 65PSI) and the return trip empty was fine. KM
kev mI arrived at Nathan's at closing time and in fact, the only employee left was locking the front gate as I drove up. He was quite helpful and pointed at a remote lot about 300 yards south of their main location. I drove to the remote location, found a nice spot to leave the trailer and went through the after hours drop-off app on my phone. Easy to do and I would certainly recommend this location to a friend.
LYLE RThe first place we were scheduled to pick up our truck was closed when we got there even though they were scheduled to be open and got no answer when calling. I called uhaul and a nice lady set us up a truck on the north side of town. They were great, nice folks. Got to N.C. We went to drop off the truck on Friday a little before 6pm. The ad on uhaul site said they were open 24/7. Come to find out that was just their wrecker service and the office closed at 5p. Had to go back today to drop it off and was charged another 75 dollars late fee.
Linda OThere was no place to drop the truck where we were told to but with a call we got a nice lady that told us what to do.
JAN CThis dispatcher was helpful and also commiserated with me on how U-Haul is not fair in the things they do and try to get as much money out of everyone as possible
Lynn WFantastic customer service. Friendly and accommodating.
TONJA RNo one looked at trailer to check me in. Said to park it next door and it would be ok. No one was next door at their lot so I left but took many pictures to prove I had brought it back. They didn’t verify my name and didn’t know who I was.
thad bThe drop off location is closed on weekends, used the app for check-in. The cellular signal is weak at this location which delayed and slowed down the check-in process when it came to uploading the picks. When I went to the verify location portion i the app, I got kicked out and it restarted, but my reservation was no longer there to add my location. There should be an easily identifiable way to go back in to my reservation/check-in and verify or correct information.
Jeff CThe truck wasn't very clean in the cab, the back was fine. There was half or less than a tank of gas when we picked it up. Took it back with 1/8 tank - was charged a lot for gas, but I expected that. I didn't have time to stop. So that's on me. Needed to rent a furniture dolly and blankets but they were unavailable at this site. The folks at the location, however were great! The truck was not running the best and would likely benefit from a service.
Julie RAll good!
Joseph OWhile the inside of the trailer was clean, the outside was horribly dirty. I suppose that shouldn't matter, but it looked like it has never been washed.
bob hStay awesome.
Catherine HWhen the original designated dealer refused to accept return we reached out to uhaul via live chat without success. We called Nathan’s Body Shop and received exceptional customer service! She was most helpful, even contacted uhaul and changed drop off location so we wouldn’t be penalized.
Mary AIf I hadn't called U-Haul to get instructions I don't what I would have done
Doris CU Haul trailers are deliberately overbuilt, that being said, some of the features you’d expect on a 6x12 tandem are lost in the design. Why build a 6x12 tandem with a 48” ramp??? As Biden would say, “Come on man.”
Stephen MProfessional, friendly and helpful staff.
bryan rThe service was excellent and very accommodating! I appreciate the energy and kindness the young lady shared.
Mindy ONathan runs a fantastic operation. His employees are always on point and Sara in the office is simply the very best at what she does. All other U-haul operations should be trained by Nathan and his staff. They knocked it out of the park.
scott hSara was awesome, very helpful and knew the business inside and out! Solid employee who goes the extra mile!!
william wThis location is above par compared to other locations, always a quick process, we won’t use anyone else in WNC.
Curtis R.
James DThere was a short pigtail on the trailer. Trucks with the female end fastened to the truck would never attach. I had to buy a pigtail to make the connection.
neil wThe process went quickly and I was ony way.
Paul CVery helpful and went out of there way and was very busy.
Dennis AEverything was perfect!!!
Itamar SService was professional.
JERRY CRented trailer on 9/8/22 at 440pm. Time stamped picture showed I returned trailer at 9/9/22 at 427pm. Receipt showed I returned trailer at 9/10/22 at 3pm charging me a second day. Do not recommend.
CALE LThank you for your help with taking the truck when the other location couldn’t.
Joseph OVery friendly and helpful.
Bruce WExcellent customer service!
Curtis RNext time, please put in the correct customer information instead of using a random customer's name, number, address and phone number to book a reservation for someone else. At the VERY least, fix it when the customer whom you falsely used their information calls and requests to be removed from a rental agreement 600 miles away that they had nothing to do with.
Vince CI called and explained I was detained by no fault of my own, I arrived @ 315 pm went in to find out exactly my bill, and let them know I was returning the transporter, i was there @ 42 minutes and hadnt seen a representative or person for that matter however in a room close by there was someone talker to another so i left, ive used this place before and they were perfect, probably an isolated thing yet i did get charged the 20 dollars for after hours return which got me a little upset but it is what it is
RICKY QPeople where very friendly and accommodating. Perfect place to rent from.
James MThe return process is a huge pain in the butt. I jumped thru hoops for 30 minutes trying to return truck after they closed. On my account it absolutely would NOT recognize my location even tho location was on. No one would answer the phone. I wasn't sure what to do so I left the keys under the pass seat and texted uhaul. Then I'm charged ANOTHER 10 bucks to get a truck I had to pay a enormous price for a one way 250 mile trip. Way way way overpriced but I had no other options
Keith EEverything was good. Trailer was ready when I arrived, paperwork was completed quickly and the associate helped get the trailer hooked up quickly so I could be on my way.
EDWARD BIt was confusing when I drove up because it is a collision repair shop and I didn't know where to park the truck. If possible, it would be nice to have a sign clearly showing where to go for drop off. Also the office secretary was doing two jobs with the collision shop and Uhaul Other than that, the truck did well and the experience was very good.
Ronald HCan’t think of anything. Everything went perfect.
James HThe hydraulic jack that lifted the trailer up and down, was diagonal on the trailer instead of up and down which made it almost impossible to use once we actually got the car on the trailer. And then after we literally had to use a floor jack to jack up the trailer off of the Reese hitch, because the hydraulic jack did not want to work.
CHASTITY G