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Kino W
Customer Reviews for Nathans Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I DID NOT RENT THIS DAMN TRUCK IVE BEEB SAYING THIS FORVOVER A YEAR GO AFTER ROBERT LOWE HIS LICENSE HIS BODY HIS HANDS GOT THE KEY DO YOUR DAMN JOB AND GET THE INFO FROM THE LICENSE HOLDER FYI NONE OF MY INFO IS CORRECT ON THE 1 FORM I KEEP GETTING THE FINAL BILL I WANT THE DAMN CONTRACT OR SEE YOU IN COURT PISS OFF
Paula TTried to charge a wrong drop off location fee when it was not a wrong drop off location
Richard RIt was the 30th, so no money return needed! Yes, I was very happy with everything. Any problems I had weren’t your fault. Well, it WAS a tight squeeze getting in and out with a 26’ truck! With a queazy stomach from the “wave” effect…just kidding! lol All went fine in the end! Thank you!
Jolene S | Overall ExperienceThere needs to be security all around it. Someone needs to go by each day and walk it or drive to clean up the trash that is left outside individual units.
Elizabeth J | Overall ExperienceI could not have asked for a friendlier staff. Ms.Catherine was very polite and she made the move easy.
SHERRY O | ReservationThey didn’t supply equipment and then took my money saying I owe 162 because I didn’t return it. They wouldn’t answer phone for representative at U-Haul to verify I didn’t get it and I had to call on three way. They then said I didn’t get equipment because they don’t care any yet they charge me 162 as if they had!!! Scammers!
Ammie SStop using satellite location to rent trailers from or at least verify it's a good location. Went to Nathan to get trailer . Was told uhaul changed the pickup location . Went to the other satellite location at a beauty shop . No one was at the location an it was closed in the middle of the day . Called uhaul representative to ask what I was supposed to do . Ended up wasting 2 hrs driving around until they sent me back to Nathan's to get a trailer. I little disappointed in that . Nathan's was great and the little trailer pulled and handled very good 👍!
Thomas EAm not happy about being overcharged for this rental and the inability to get that worked out. Was told it would be resolved immediately, but to date has not been
brent dNathan's...The best self-storage
David H | Overall Experiencenot the original pick up location. The original pick up location would not answer phone or confirm the the truck was available. So call other locations until I found a truck and went there. on line help form U-Haul was NFG and left me to sort out the pick up. Unless you are willing to do most of the work avoid U-Haul. Don't care.
Randall CI had a trailer stored there and never had an issue with it being messed with. I sold the trailer and that is why I moved out of the storage unit.
Joe M | Overall ExperienceThe rental process thru your phone, stinks, it was unnecessarily time consuming, having to result in talking to people over the phone. there were (2) other customers that arrived at the time I did, going thru the same things. UPDATE YOUR TECHNOLOGY or whatever you need to do to make this a more seamless experience. Totally turned off!
Karimah II booked an appliance dolly and they didn’t have one and he couldn’t refund me. There was no AC in the truck and it was 90 degrees. Overall very disappointed with the level of service here. I would do everything I could to avoid this Uhaul location. Luckily you can cause there are lots more nearby. Trust me, stay away from Nathan’s Self Storage.
Jay GNick's self storage almost killed my family and I. Shitty fucking service. Fuck them fuck that trailer fuck that guy who hooked it up and fuck the fucking bricks the building was built with.
KAMERON NLike the fact that there was an actual person there.
Brian LThe bathroom was filthy!!! I don't think it has ever been cleaned. There was no soap or toilet paper even in the bathroom.
Cynthia RIt appears that it's a 1-person location. When I arrived to pick the trailer up, the office was locked because the attendant was cleaning storage units. After 15-20 minutes he came to process my rental. When I returned the trailer, no one was there and the U-Haul App was unable to process my return because the cell coverage at the location is horrible. In addition, the trailer's right brake light and turn signal stopped working when I was 20 miles from the location.
ROBERT SComments are based on after hour turn-in.
Bruce WVery efficient and accomodating when I remted a storage unit from them and very easy to turn the car hauker and truck in.
ANDRE DNothing
Kevin KNothing
Kevin KClose to my new home, very friendly, quick drop-off transaction. Nathan's will definitely be my new U-Haul Neighborhood stop when I need a local rental.
Michael HNothing
Kevin KWhen we opened the overhead door we were hit by a wall of Roach fumes and there were roaches still running around. I have been killing roaches at my new house because of the truck. The ABS light came on a few times and the steering on the truck was not the best for a truck with low mileage
PETER SAll I can recommend is the insurance policy and just check make sure your wood materials do not get termites that they say they spray for but Chika is a very helpful and understanding individual thank you CHIKA 👏🏽
Tia S | Overall ExperienceI was told when i pick the truck i would be able to pay in cash! NO CASH CREDIT CARD ONLY !!! Had to go home and get my cards???? Why the mix up???
Edward MHad a very pleasant experience. The manager was always so helpful and kind.
Hannah G | Overall ExperienceMy truck was locked in the gate. Apparently, someone was supposed to email the code to me however I never received the email. So, I had to call U-Haul to get it. It was incredibly frustrating. But, it all worked out well.
Bernardo PThe gentleman at the location (didn't get his name) was very helpful and patient with all of my first time renter questions and concerns.
Linda FWhere in the world did you get that I owe a total of $117.20 from? Is this a joke? The receipt shows 1 day rental. I was supposed to pick up at the U Haul on Wrightsboro Rd in Augusta, GA and was text that the only only available was in Warrenville, Sc..Chika spoke with the Regional Manager and the charges for the miles from Warrenville, Sc to Augusta, GA and back were waived due to us being notified 5 mins before we arrived at the original location in Augusta. If you have any questions you can contact me @ 770-462-5206
IVY JI asked for dolly and moving pads, was charged and it wasn't there. Got to location, started to load furniture and nothing but a dirty truck with shivers of glass in the back. Furniture had to get scratched from being back there on top of dirt and glass. Very disappointed and will never use again. Would not recommend.
Lisa SNathan’s self storage I would recommend! *****
FELICIA P | Overall ExperienceI had problems trying to check in on line. Tried twice and couldn't get it to work.
KEVIN KThey were supposed to be open from 10am-2:00pm arrived at the location and there was a sign in the door out running errands be back shortly so I parked the uhaul and put the keys in the drop box and ended up getting charged for two more days of rental and insurance then to top it off the person that checked it in said we damaged it. Call the facility and the guy was completely rude and disrespectful. It honestly made me never wanna use uhaul again due to his laziness and disrespectful behavior
Terry H