Have the dealer understand how the uhaul system works , not enough information on hidden charges or they neglect to tell you . Spent 1/2 an hour just trying to book it out. I wouldn't return as a customer.STEPHENDOUGLAS O.
Customer Reviews for Natura Landscape Supply
(U-Haul Neighborhood Dealer)
Brantford, ON N3T0L4
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 8/2/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KEITH H.
Customer did not leave a comment.ANDREW T.
Equipment looked clean enough but there was someone else's stuff behind themBrad B.
Customer did not leave a comment.Norman G.
I paid for a furniture dolly and a utility dolly, that I never received. Instead we had to lift all the furniture ourselves which was not very fun. At the drop off I tried to talk to someone about it, but there wasn't anyone at the location. I even called twice with no response. I am very displeased with the lack of customer service this location provides. If I require a uhaul in the future, I will not be using this location. I also want a refund on the $14.00 that I am being charged for the two dollies Natura Landscape Supply failed to provide.Douglas J.
1. Have your employees show up to work on time for pick up. 2. Improve visibility to charges incurred (estimated $178, paid $360) 3. Proper Vehicle maintenance. Tires were completely bald driving on icy Canadian roads in the winter.Kevin R.
Customer did not leave a comment.John-Michael L.
Everything was excellentBen K.
The location was fine The service from head office on the other hand was exceptionally rudeSTEVEN M.
Customer did not leave a comment.Jose P.
fast and friendly serviceTERRYR F.
Staff didn't know how to work the system. I was booked to have my rental 10-2 but only finally got the rental at 12 due to having to talk the employees thru ur simple common sense system. However when i returned the equipment at 130pm they ha no problem accepting it back. Basically i used a vehicle for 1hour and was charged for 4hrs. Soo not impressedKIMBERLEYANNE R.
The office didn't open until 10am and I was supposed to have a â€œself check inâ€ at 9am but they did not leave the vehicle in an accessible location, so I had to wait until they opened to get the vehicle.Dwight S.
Open on time. And the company U-Haul to have better customer serviceMARINAJOSEPHINE L.
This location was great as was the staff. My only complaint about u-Hal is its lack of updates on its websites and lack of clear instructions on the website. We went to 3 locations to drop off the hula before finding the one that was still open that takes the trailer we rented. Also your website isn't up to date with hitch rentals because of the shortage and your website doesn't represent that issue right now.Krystina B.
The App didn't work and it took too long waiting for help on the phone and chat. Ended up trying through the website instead which did work.Ray H.
The guy stank like marijuana was high. I realize that it legal here in Canada now but still highly inappropriate and unprofessional to be high at work. Had no idea what he was doing. Had never even hooked up a trailer before. He changed my reservation and added insurance that I had opted not to get. Their location was hard to get into. The other employees almost hit our car with a pay loader and to get the trailer we had to drive 45 minutes out of the way. All in all this was honestly the worst experience I've ever had with uhaul.Thomas N.
Doubt was sanitized or even wiped down in the cab...back had debris from last few renters...What I was charged was almost double the quote even thou I left more fuel in it than when I started and swept out the back and wiped the cab down when I was finished...I would recommend in a pinch if you can't find anything else,,was pretty dented up for less than 9000 milesPaul K.