My only concern, and not for the facility, is the left rear hazard and signal light was not working. It was reported several times, and no offer to have it repaired before, or during my trip, was offered. I used left turn hand signal as often as I could; but at night, in the dark, no one can see that. I also think, in the email, should be a confirmation of the return date and time. I was comes an extra day, and 300 miles, but have no idea of the extra day was actually added to my original contract. I did return the truck after the time, and was charged an extra day. I could not find any email or confirmation of the original return date, or amended return with the 1 day comp.
diane h
Customer Reviews for Naugatuck Drive Up Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was not so much as the location, but the pick up instructions were not clear. The rep that called to set it up for pickup did not tell me half of what I needed to know.
Doreen TAccurate times
Farian RA little difficult when trying to rent online. Directions not clear. Customer Service person I talked with was helpful
Thomas S