Customer Reviews for Naylor Bros Inc
(U-Haul Neighborhood Dealer)

187 reviews

1100 S Zane Hwy   Martins Ferry, OH 43935

(740) 738-4010

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(740) 738-4010

1100 S Zane Hwy
Martins Ferry, OH 43935

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

don b 
Rating:
4.0

Customer did not leave a comment.

DALEWAYNE T 
Rating:
5.0

Placed keys in the drop box, they took care of everything so went well.

Shawn G 
Rating:
3.0

Customer did not leave a comment.

Bambie H 
Rating:
1.0

Take your time to fill out the cont out the contracts so people don't keep getting double charged for one rental

James L 
Rating:
5.0

Great people

chuck c 
Rating:
4.0

The folks at the site are very friendly and helpful. The small trailer we rented does need retired or refurbished, though. There was a tie down strip missing all together and one that was loose from the wall. I would go back for sure, just did not notice at first so we improvised. Based on what we experienced, I am sure they would have helped if we had inspected closer. Easy on and off to Rt 7 as well.

Julia T 
Rating:
4.0

I got help with hooking and unhooking the trailer but a portable Jack to assist with that procedure would really be beneficial

william g 
Rating:
5.0

Tray to open at 7:00am

BENITO b 
Rating:
5.0

I guess this is a UHaul policy. I would prefer to pick the vehicle up with a full tank of gas and return it with a full tank of gas. It is too hard on unfamiliar vehicle gas tanks to return it at a percentage full. I think this is a way for UHaul to make money. For example, I picked it up at 3/4 full but returned it full. The gas gauge was not registering correctly when I was trying to hit the 3/4 tank and it wasn't until the gas clicked full that I realized the guage was not registering until I start to drive it down the road. Not good.

Martha L 
Rating:
5.0

Customer did not leave a comment.

Cheryl B 
Rating:
5.0

Very helpful in our time of need.

Lacey B 
Rating:
5.0

Very helpful, friendly and professional. Definitely will go back to them the next time I need to rent something.

Thomas B 
Rating:
1.0

We reserved a truck and appliance dolly and two furniture movers along with 60 moving pads. When we went to pick up the truck we were told we have an appliance dolly you'll have to call around to other U-Haul it's to find the rest of the stuff. Why were we not told this when we reserved it two weeks before.

Cheryl K 
Rating:
5.0

Customer did not leave a comment.

Noel L 
Rating:
5.0

Everything was perfect , friendly service !!!

rick S 
Rating:
4.0

Customer did not leave a comment.

Rick O 
Rating:
4.0

Customer did not leave a comment.

Terrence O 
Rating:
5.0

Customer did not leave a comment.

Carol M 
Rating:
4.0

Need to give clean trucks to your customers. Also, you told us to return truck at half full tank of gas, but paperwork indicated 3/4 full.

David C 
Rating:
4.0

Customer did not leave a comment.

jesse m 
Rating:
5.0

Customer did not leave a comment.

Marcia P 
Rating:
2.0

Customer did not leave a comment.

DOUGLAS R 
Rating:
4.0

Customer did not leave a comment.

JACOB B 
Rating:
2.0

The truck had not been cleaned out from the prior use. It had a dolly and packing blankets still in the back and had not been swept out. I waited for 20 minutes to get the U-Haul because the only worker there was otherwise occupied.

Shawn S 
Rating:
5.0

FREE COFFEE AND DONUTS LOL

Charles P 
Rating:
4.0

Online return process was absolutely ridiculous. We spent more time trying to figure out that than we did on our overall trip.

BRIAN G 
Rating:
5.0

Nothing.

Todd A 
Rating:
5.0

Service was friendly, professional, fast and efficient!

David F 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
3.0

I would be happier if I could get my balance refund back. You owe me a little over $9.00 and when I went to the Martin’s Ferry location; They said it would be sent back to me because I paid with cash!

Jenny B 
Rating:
5.0

Excellent Experience!

Georgette S 
Rating:
5.0

Customer did not leave a comment.

Richard Z 
Rating:
5.0

Customer did not leave a comment.

Ken R 
Rating:
5.0

All Good

deborah b 
Rating:
4.0

Customer did not leave a comment.

BARBARA P 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
4.0

Customer did not leave a comment.

Jarritt D 
Rating:
5.0

Excellent service ! Friendly, clean well ran business. Ron always treats you like family ! Thanks so much!

Terry E 
Rating:
5.0

Customer did not leave a comment.

Zach D 
Rating:
5.0

Customer did not leave a comment.

Jessica J 
Rating:
4.0

The guy named Matt who worked there was super nice and helpful.

Matthew P 
Rating:
5.0

Customer did not leave a comment.

Judy K 
Rating:
5.0

Customer did not leave a comment.

Kenneth F 
Rating:
5.0

Great experience wouldn't change a thing

chad s 
Rating:
5.0

The location and employees at Naylor Bros were wonderful. My experience with Uhaul customer service and the Uhaul website were horrible. My reservations were made online (for another location) and when I tried the online pickup, it did not work. I called the 800 number and after 1 hour and 3 transfers, I had a reservation at this location, that was 15 miles from the original place. Got there, picked up with no issues. Went to return the next day and again, online check in was not working. So I put the keys in the drop box, sent Naylor Bros a message and left...while calling the 800 number again. 30 minutes and 2 transfers later, I was told that I could not check in the truck because I had left the location and would be charged for another day. Needless to say, I will not EVER be using Uhaul in the future. This was the worst and most stressful moving experience I have ever had. The customer service reps were rude and not helpful at all

Tammi B 
Rating:
5.0

Customer did not leave a comment.

Jim C 
Rating:
5.0

Customer did not leave a comment.

darlene s 
Rating:
5.0

Easy location and smooth transaction

Doug B 
Rating:
5.0

Very helping

Jordan B 
Rating:
5.0

Customer did not leave a comment.

Rodney H 
Rating:
1.0

The contract stated 2 different things. It would cost me more in time to get money back for the gas I had in the truck. It was more than what I had to start. They charged me for another day after I was told it would not cost any more if the truck was returned by the same time I had picked it up.

Raymond C 
Rating:
3.0

Customer did not leave a comment.

JAQUILINE S 
Rating:
5.0

Customer did not leave a comment.

Shane V 
Rating:
5.0

Very helpful people who made this an excellent experience!!

Jonathan B 
Rating:
4.0

Customer did not leave a comment.

JIMMY B 
Rating:
4.0

Can't think of much to say. They were pleasant & helpful with the process of the rental. Vehicle was maintained well therefore we had no problems withthe truck. Overall a pleasant experience.

Sharron M 
Rating:
3.0

Customer did not leave a comment.

Raymond G 
Rating:
5.0

Customer did not leave a comment.

TERRY H 
Rating:
4.0

Customer did not leave a comment.

KEN V 
Rating:
4.0

The website is extremely misleading. Things get added to your order that you don’t add. You have to be very careful or you will be charged something you don’t want. And even then it added a insurance fee that I KNOW I didn’t select. I know I selected the option of NO insurance.

Mike H 
Rating:
5.0

Customer did not leave a comment.

Vincenza M 
Rating:
2.0

Not let this be a U-Haul location. Place was very run down. Poor appearance. Smoking inside the building. Didnt seem to know how to navigate system. Took an hour to pickup truck. Didnt have the funiture pads I had ordered.

Matthew A 
Rating:
5.0

Customer did not leave a comment.

David N 
Rating:
5.0

Customer did not leave a comment.

DANIEL A 
Rating:
3.0

I just dropped it off after hours. There was no U haul signage but a guy that was with us lived close by and said that this was a U haul site. There was one U Haul trailer on site so I just dropped it next to it.

Gregory C 
Rating:
5.0

Customer did not leave a comment.

david b 
Rating:
4.0

Customer did not leave a comment.

James B 
Rating:
5.0

nothing except for what I already mentioned.

Matthew B 
Rating:
5.0

Used after hours drop off. Very quick to process and send receipt this morning.

Laurie L 
Rating:
5.0

Customer did not leave a comment.

Greg C 
Rating:
4.0

Customer did not leave a comment.

JAMES F 
Rating:
1.0

The cab of the truck was filthy, and the gas tank was not full as indicated. they changed the drop off point after I was 1/4 of the way to my destination.

Richard G 
Rating:
3.0

Requested a dolly but not received. Gas was not at proper level when picked up so had to add gas immediately.

TAMARA J 
Rating:
5.0

nothing

jerry l 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
3.0

Customer did not leave a comment.

Carol N 
Rating:
5.0

The attendants were very efficient and nice.

Thomas P 
Rating:
5.0

Customer did not leave a comment.

Nancy A 
Rating:
4.0

Customer did not leave a comment.

Todd C 
Rating:
5.0

Customer did not leave a comment.

DON L 
Rating:
3.0

Was told I didn't have the truck I initially rented, waited 30 minutes passed scheduled time for them to unschedule another person to fulfill my needs. Returned truck only to have an additional 30 plus dollar charge despite having driven less milage than quoted. Asked why and was told "I don't know". Truck was just fine however service wasnt

Jason S 
Rating:
2.0

Dropped u haul truck off on Sunday as scheduled and put key in drop box. Over the next couple of days, I received multiple calls wanting to know when I was returning the truck. Explained multiple times that truck and keys were returned on Sunday. Never received call back letting me know if issue was resolved

Kristin K 
Rating:
5.0

Customer did not leave a comment.

Hazel A 
Rating:
1.0

Was rude when i called then had to wait till the following day to get the truck cause apparently only certain people there can handle the Uhaul and they left to go to the jail.

MARY T 
Rating:
5.0

Ron was extremely helpful.

Carrie G 
Rating:
5.0

Great experience

John A 
Rating:
5.0

The staff at this location was great however there support from uhaul was pathetic. We reserved a day rental of a 17' truck from a different location and when we arrived for pickup found out the truck was reserved to someone else at 7am the next morning (our pickup time was 3pm) there where no more trucks available so we went to another location and settled for a 10' truck. The check out procedure took over 45 minutes because of the uhaul computer program crashing every time the staff got to the payment menu. The staff finally called uhaul direct and finally got the payment and check out process completed. Returning the truck was the same situation it took over 45 minutes to return the truck and would have taken longer if the helpfull staff at the location hadn't said we could leave while he battled on the phone with uhaul to return the truck. As stated earlier the location was great and the staff was great but uhaul is a joke. On uhaul's behalf they extended the rental by 1 day at no charge because of the amount of trips it took due to the smaller truck. So uhaul helped by applying a 20 dollar credit for the extra day rental but the 79 cents a mile to make 4 trips verses to 2 trips it would have taken to haul with the 17' truck or even a 15' truck. I will more than likely never use uhaul again, I should have given my business to another company as soon as I arrived at the first location and was told the truck was reserved for 7am to someone else.

johnthon p 
Rating:
2.0

Make sure correct equipment is at location at correct time.

Stephanie G 
Rating:
4.0

Customer did not leave a comment.

chris p 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
3.0

Tight area to park trailers

David B 
Rating:
3.0

Lack of U-Haul signage made us unsure if it was the correct drop off point. Site did not give us any documentation that truck was returned stating only that we'd get an email confirmation but one was never received.

Brandon S 
Rating:
3.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

Customer did not leave a comment.

SARAH A 
Rating:
5.0

Staff friendly and made truck rental easy. No proble ms,truck real clean and full tank of gas. The truck rode real smooth and I felt safe in the truck. I would recommend U-Haul to everyone. Good experience.Thank you.

Patricia B 
Rating:
3.0

The 20' truck I rented leaked and several boxes were damaged including several of my books. I am very disappointed!!

MICHAEL R 
Rating:
3.0

Customer did not leave a comment.

BRETT S 
Rating:
1.0

this was not the location i requested. it was revised from middle creek u-haul to this location, I contacted u-haul traffic dept. regarding this issue. I was told I would recieve up to a $50 (reimbursement) per u-haul location (pick-up) mguarentee; however as of today, I have still not been reimbursed. assuming this is the quality care one can expect from u-haul, I will not recommend u-haul, based on this experience.

Ronald G 
Rating:
3.0

Great customer service. Very helpful and easy to work with on pick up and return. I would recommend this location to others.

SCOTT J 
No reviews have been submitted for this location.

Additional Services at this Location

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