Customer Reviews for Naylor Bros Inc
(U-Haul Neighborhood Dealer)

161 reviews

1100 S Zane Hwy   Martins Ferry, OH 43935

(740) 738-4010

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(740) 738-4010

1100 S Zane Hwy
Martins Ferry, OH 43935

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Online return process was absolutely ridiculous. We spent more time trying to figure out that than we did on our overall trip.

BRIAN G. 
Rating:
5.0

Nothing.

Todd A. 
Rating:
5.0

Service was friendly, professional, fast and efficient!

David F. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

I would be happier if I could get my balance refund back. You owe me a little over $9.00 and when I went to the Martin's Ferry location; They said it would be sent back to me because I paid with cash!

Jenny B. 
Rating:
5.0

Excellent Experience!

Georgette S. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

All Good

deborah B. 
Rating:
4.0

Customer did not leave a comment.

BARBARA P. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

Jarritt D. 
Rating:
5.0

Excellent service ! Friendly, clean well ran business. Ron always treats you like family ! Thanks so much!

Terry E. 
Rating:
5.0

Customer did not leave a comment.

Zach D. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
4.0

The guy named Matt who worked there was super nice and helpful.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Judy K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Great experience wouldn't change a thing

chad S. 
Rating:
5.0

The location and employees at Naylor Bros were wonderful. My experience with Uhaul customer service and the Uhaul website were horrible. My reservations were made online (for another location) and when I tried the online pickup, it did not work. I called the 800 number and after 1 hour and 3 transfers, I had a reservation at this location, that was 15 miles from the original place. Got there, picked up with no issues. Went to return the next day and again, online check in was not working. So I put the keys in the drop box, sent Naylor Bros a message and left...while calling the 800 number again. 30 minutes and 2 transfers later, I was told that I could not check in the truck because I had left the location and would be charged for another day. Needless to say, I will not EVER be using Uhaul in the future. This was the worst and most stressful moving experience I have ever had. The customer service reps were rude and not helpful at all

Tammi B. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

darlene S. 
Rating:
5.0

Easy location and smooth transaction

Doug B. 
Rating:
5.0

Very helping

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
1.0

The contract stated 2 different things. It would cost me more in time to get money back for the gas I had in the truck. It was more than what I had to start. They charged me for another day after I was told it would not cost any more if the truck was returned by the same time I had picked it up.

Raymond C. 
Rating:
3.0

Customer did not leave a comment.

JAQUILINE S. 
Rating:
5.0

Customer did not leave a comment.

Shane V. 
Rating:
5.0

Very helpful people who made this an excellent experience!!

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

JIMMY B. 
Rating:
4.0

Can't think of much to say. They were pleasant & helpful with the process of the rental. Vehicle was maintained well therefore we had no problems withthe truck. Overall a pleasant experience.

Sharron M. 
Rating:
3.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
4.0

Customer did not leave a comment.

KEN V. 
Rating:
4.0

The website is extremely misleading. Things get added to your order that you don't add. You have to be very careful or you will be charged something you don't want. And even then it added a insurance fee that I KNOW I didn't select. I know I selected the option of NO insurance.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Vincenza M. 
Rating:
2.0

Not let this be a U-Haul location. Place was very run down. Poor appearance. Smoking inside the building. Didnt seem to know how to navigate system. Took an hour to pickup truck. Didnt have the funiture pads I had ordered.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

I just dropped it off after hours. There was no U haul signage but a guy that was with us lived close by and said that this was a U haul site. There was one U Haul trailer on site so I just dropped it next to it.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

nothing except for what I already mentioned.

Matthew B. 
Rating:
5.0

Used after hours drop off. Very quick to process and send receipt this morning.

Laurie L. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
4.0

Customer did not leave a comment.

JAMES F. 
Rating:
1.0

The cab of the truck was filthy, and the gas tank was not full as indicated. they changed the drop off point after I was 1/4 of the way to my destination.

Richard G. 
Rating:
3.0

Requested a dolly but not received. Gas was not at proper level when picked up so had to add gas immediately.

TAMARA J. 
Rating:
5.0

nothing

jerry L. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

Customer did not leave a comment.

Carol N. 
Rating:
5.0

The attendants were very efficient and nice.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Nancy A. 
Rating:
4.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

DON L. 
Rating:
3.0

Was told I didn't have the truck I initially rented, waited 30 minutes passed scheduled time for them to unschedule another person to fulfill my needs. Returned truck only to have an additional 30 plus dollar charge despite having driven less milage than quoted. Asked why and was told "I don't know". Truck was just fine however service wasnt

Jason S. 
Rating:
2.0

Dropped u haul truck off on Sunday as scheduled and put key in drop box. Over the next couple of days, I received multiple calls wanting to know when I was returning the truck. Explained multiple times that truck and keys were returned on Sunday. Never received call back letting me know if issue was resolved

Kristin K. 
Rating:
5.0

Customer did not leave a comment.

Hazel A. 
Rating:
1.0

Was rude when i called then had to wait till the following day to get the truck cause apparently only certain people there can handle the Uhaul and they left to go to the jail.

MARY T. 
Rating:
5.0

Ron was extremely helpful.

Carrie G. 
Rating:
5.0

Great experience

John A. 
Rating:
5.0

The staff at this location was great however there support from uhaul was pathetic. We reserved a day rental of a 17' truck from a different location and when we arrived for pickup found out the truck was reserved to someone else at 7am the next morning (our pickup time was 3pm) there where no more trucks available so we went to another location and settled for a 10' truck. The check out procedure took over 45 minutes because of the uhaul computer program crashing every time the staff got to the payment menu. The staff finally called uhaul direct and finally got the payment and check out process completed. Returning the truck was the same situation it took over 45 minutes to return the truck and would have taken longer if the helpfull staff at the location hadn't said we could leave while he battled on the phone with uhaul to return the truck. As stated earlier the location was great and the staff was great but uhaul is a joke. On uhaul's behalf they extended the rental by 1 day at no charge because of the amount of trips it took due to the smaller truck. So uhaul helped by applying a 20 dollar credit for the extra day rental but the 79 cents a mile to make 4 trips verses to 2 trips it would have taken to haul with the 17' truck or even a 15' truck. I will more than likely never use uhaul again, I should have given my business to another company as soon as I arrived at the first location and was told the truck was reserved for 7am to someone else.

johnthon P. 
Rating:
2.0

Make sure correct equipment is at location at correct time.

Stephanie G. 
Rating:
4.0

Customer did not leave a comment.

chris P. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Tight area to park trailers

David B. 
Rating:
3.0

Lack of U-Haul signage made us unsure if it was the correct drop off point. Site did not give us any documentation that truck was returned stating only that we'd get an email confirmation but one was never received.

Brandon S. 
Rating:
3.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

SARAH A. 
Rating:
5.0

Staff friendly and made truck rental easy. No proble ms,truck real clean and full tank of gas. The truck rode real smooth and I felt safe in the truck. I would recommend U-Haul to everyone. Good experience.Thank you.

Patricia B. 
Rating:
3.0

The 20' truck I rented leaked and several boxes were damaged including several of my books. I am very disappointed!!

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

BRETT S. 
Rating:
1.0

this was not the location i requested. it was revised from middle creek u-haul to this location, I contacted u-haul traffic dept. regarding this issue. I was told I would recieve up to a $50 (reimbursement) per u-haul location (pick-up) mguarentee; however as of today, I have still not been reimbursed. assuming this is the quality care one can expect from u-haul, I will not recommend u-haul, based on this experience.

Ronald G. 
Rating:
3.0

Great customer service. Very helpful and easy to work with on pick up and return. I would recommend this location to others.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

ROCCO C. 
Rating:
4.0

Dropped off the truck after hours. Didn't talk to anyone but did receive an email the next morning.

LEAH S. 
Rating:
2.0

I think the problem is with U-Hauls distribution system. I Reserved equipment ahead of time (dolly and furniture pads) online. When I was called the day before the rental I asked if I should call the pickup location to confirm they had those items (this isn't the first time that uhaul didn't have the equipment I reserved). He told me that's not necessary because he is going to take care of it right now. I said that's great. Got to uhaul center and they only had the truck (smelled of cigarettes and B.O.). The truck itself was in good mechanical condition and I was pleased with that.

JAMES W. 
Rating:
2.0

The trailer was broken upon arrival. I had to wait 30 minutes for someone to fix the door so that it would close. Also the tires were not safe for travel and it looked like re-treaded ones were used. Because of this I blew a tire in the middle of the 118 degree Mojave Desert.

CASEY H. 
Rating:
5.0

Customer did not leave a comment.

LORI P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
1.0

They're liars trying to make themselves extra money by lieing and saying the gas gauge was lower than what it was got it with a quarter of a tank returned it with a little bit over a quarter and trying to have me pay extra i don't think so i give them a -10 for their services

RICHARD G. 
Rating:
2.0

Customer did not leave a comment.

CINDY S. 
Rating:
3.0

Customer did not leave a comment.

Brenda O. 
Rating:
5.0

I wouldn't change anything from pick up to drop off it was very smooth. The guys at Naylors were very nice and helpful. Thank you!

SHARON T. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
3.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW E. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

LISA L. 
Rating:
3.0

Customer did not leave a comment.

LENARD L. 
Rating:
5.0

Customer did not leave a comment.

THERSEA W. 
Rating:
4.0

No improvement needed. These guys run a first class operation.

Dan A. 
Rating:
5.0

Very friendly employees who dropped what they were doing to get our truck checked out so we could be on our way. Would highly recommend them, although they do not carry a huge inventory of U Haul items, I'm sure they would do their best to get in whatever you would need.

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
3.0

Customer did not leave a comment.

Barbara A. 
Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA W. 
No reviews have been submitted for this location.

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