Online return process was absolutely ridiculous. We spent more time trying to figure out that than we did on our overall trip.BRIAN G.
Trailer Rental & Towing in Martins Ferry, OH at Naylor Bros Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Martins Ferry, OH 43935
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Service was friendly, professional, fast and efficient!David F.
I would be happier if I could get my balance refund back. You owe me a little over $9.00 and when I went to the Martin's Ferry location; They said it would be sent back to me because I paid with cash!Jenny B.
Excellent Experience!Georgette S.
All Gooddeborah B.
Excellent service ! Friendly, clean well ran business. Ron always treats you like family ! Thanks so much!Terry E.
The guy named Matt who worked there was super nice and helpful.Matthew P.
Great experience wouldn't change a thingchad S.
The location and employees at Naylor Bros were wonderful. My experience with Uhaul customer service and the Uhaul website were horrible. My reservations were made online (for another location) and when I tried the online pickup, it did not work. I called the 800 number and after 1 hour and 3 transfers, I had a reservation at this location, that was 15 miles from the original place. Got there, picked up with no issues. Went to return the next day and again, online check in was not working. So I put the keys in the drop box, sent Naylor Bros a message and left...while calling the 800 number again. 30 minutes and 2 transfers later, I was told that I could not check in the truck because I had left the location and would be charged for another day. Needless to say, I will not EVER be using Uhaul in the future. This was the worst and most stressful moving experience I have ever had. The customer service reps were rude and not helpful at allTammi B.
Easy location and smooth transactionDoug B.
Very helpingJordan B.
The contract stated 2 different things. It would cost me more in time to get money back for the gas I had in the truck. It was more than what I had to start. They charged me for another day after I was told it would not cost any more if the truck was returned by the same time I had picked it up.Raymond C.
Very helpful people who made this an excellent experience!!Jonathan B.
Can't think of much to say. They were pleasant & helpful with the process of the rental. Vehicle was maintained well therefore we had no problems withthe truck. Overall a pleasant experience.Sharron M.
The website is extremely misleading. Things get added to your order that you don't add. You have to be very careful or you will be charged something you don't want. And even then it added a insurance fee that I KNOW I didn't select. I know I selected the option of NO insurance.Mike H.
Not let this be a U-Haul location. Place was very run down. Poor appearance. Smoking inside the building. Didnt seem to know how to navigate system. Took an hour to pickup truck. Didnt have the funiture pads I had ordered.Matthew A.
I just dropped it off after hours. There was no U haul signage but a guy that was with us lived close by and said that this was a U haul site. There was one U Haul trailer on site so I just dropped it next to it.Gregory C.
nothing except for what I already mentioned.Matthew B.
Used after hours drop off. Very quick to process and send receipt this morning.Laurie L.
The cab of the truck was filthy, and the gas tank was not full as indicated. they changed the drop off point after I was 1/4 of the way to my destination.Richard G.
Requested a dolly but not received. Gas was not at proper level when picked up so had to add gas immediately.TAMARA J.
The attendants were very efficient and nice.Thomas P.
Was told I didn't have the truck I initially rented, waited 30 minutes passed scheduled time for them to unschedule another person to fulfill my needs. Returned truck only to have an additional 30 plus dollar charge despite having driven less milage than quoted. Asked why and was told "I don't know". Truck was just fine however service wasntJason S.
Dropped u haul truck off on Sunday as scheduled and put key in drop box. Over the next couple of days, I received multiple calls wanting to know when I was returning the truck. Explained multiple times that truck and keys were returned on Sunday. Never received call back letting me know if issue was resolvedKristin K.