Customer Reviews for Naylor Mill Self Storage
(U-Haul Neighborhood Dealer)

284 reviews

2309 E Naylor Mill Rd   Salisbury, MD 21804

(410) 546-4899

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 546-4899

2309 E Naylor Mill Rd
Salisbury, MD 21804

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great coustmer service

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

SHANNON P. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
5.0

Have a trailer available at the location it was reserved. I had to drive to a location 1 hr away to get a trailer.

Rawley G. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

The best! So much better than your corporate location at 1326 Salisbury Blvd, Salisbury, MD. I'll never use that location. And if Naylor Mill doesn't have a truck in the future, I'll use Budget or Penske before I use the corporate location.

ANDREW K. 
Rating:
5.0

The lady that helped me was so knowledgeable and kind and expedient. Great service.

Melissa N. 
Rating:
5.0

Nothing! The people at Naylor mill storage were super friendly and accommodating! Thank you again!!

Lynnann K. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE BY EMMA @ NAYLOR MILL RD UHAUL IN SALISBURY MD!!

Roxy B. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

All good 👍

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Vorapong P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

This was an excellent experience. It was fast and easy to rent TOS vehicle. Staff was very friendly. I'll definitely use this location for my next rental!!

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Moses C. 
Rating:
5.0

The service extended me was excellent...thanks a bunch for making my first experience with uhaul a pleasure Miss Emma

DeLisa C. 
Rating:
5.0

?

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Evelyn V. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

A great experience that made moving easier and less stressful. Emma was on duty and was very helpful and attentive.

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Lady in the office was really helpful and friendly No issues at all Example what all locations should be like !

Kevin A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

MERISSA B. 
Rating:
3.0

Customer did not leave a comment.

Andrew R. 
Rating:
3.0

Customer did not leave a comment.

Donnetta M. 
Rating:
5.0

Customer did not leave a comment.

Piotr K. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

My experience could not have been any better. The lovely woman who waited on us was helpful and friendly and explained everything in detail.

Bob R. 
Rating:
3.0

Customer did not leave a comment.

gerald A. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

You were very helpful and very friendly and went all the way to make sure that I had a good moving experience and I thank you for that

Richard P. 
Rating:
4.0

Return was convenient and easy drop off, attendant came out to help me unhook.

John S. 
Rating:
5.0

The location is fine Uhaul charging 99 cents per mile is a bit much. Otherwise all good

Allen M. 
Rating:
3.0

Make sure people know they can just leave truck and keys after hours.

Debrah W. 
Rating:
3.0

My experience with Uhaul was terrible!! They sent me to 1 location in Lancaster ,Pa to wait 45 minutes to then tell me they did NOT have the truck I reserved TWIICE!! I then had to travel to another city in York, Pa which was 45 minutes for travel and an additional 45 minutes to actually and finally get the truck!! The manager at York, Pa was very rude and unpleasant!! He continued to cut me off and talk over me while expressing my frustrating with Uhaul respectfully!! I rented a dolly for towing my vehicle and explained I had NEVER used 1 before and would need explanation and guidance on how to use it!! The manager simply installed it without directions and sent me on my way. My whole experience with Uhaul was chaotic and I would NOT recommend anyone to use them!!

TERESA L. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Clean facitliy, easy drop off, and great customer service.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
3.0

Employees should be more aware of where the equipment is located on the property. We followed the gentleman's instruction to find the trailer, ended up driving thru majority of the property to find it on the opposite side, near the office.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

PRATIK A. 
Rating:
5.0

Nothing. Everything was great! I couldn't find another location that was open. I didn't get the woman's name, but she was the sweetest lady and gave the best customer service.

Jennifer S. 
Rating:
5.0

Made the drop off process easy and friendly.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Experience was excellent, process was quick and the equipment was ready and clean.

Mark T. 
Rating:
5.0

Emma is great!

pILAR V. 
Rating:
5.0

Excellent customer service! Would definitely recommend.

Beverly R. 
Rating:
5.0

Customer did not leave a comment.

Sherman A. 
Rating:
1.0

The site stated unlimited miles for my trip. Then when I returned the truck I get a bill for extra miles used. Complete horseshit. Couple that with the fact of a bad and unprofessional experience while doing a U-Box Load share for U-haul, I have closed all I have with U-Haul and will never do business with them again.

Jeron S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
4.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Thanks for being available during this health crisis

William J. 
Rating:
5.0

Customer did not leave a comment.

Melvin H. 
Rating:
5.0

Wow, what else can you say to describe a good experience during a difficult time.(covid19) helpful, warm and cautious to respect my personal safety zone and distance. Thank you

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Wow best customer service experienced in a long time. After two long hard days of packing, loading driving 12 hours and unloading she truly was an angel.

Camille B. 
Rating:
3.0

Just very small location, tough to leave trailers and get turned around.

RENAE Q. 
Rating:
5.0

Nothing at this time

Shirlene J. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Friendly. Efficient. Provided support for our rental experience.

Eldred W. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Salim K. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Great experience!

Gerald M. 
Rating:
5.0

The service counter lady was really helpful and very pleasant. She was so nice & her suggestion about the insurance was a blessing.

Marshal H. 
Rating:
5.0

Customer did not leave a comment.

SAAD H. 
Rating:
5.0

Customer did not leave a comment.

Lora H. 
Rating:
5.0

Easy peezy

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Sheila J. 
Rating:
5.0

completely satisfied

Steven H. 
Rating:
5.0

Awesome customer service

Jonathan P. 
Rating:
5.0

Senior discounts

Rollin T. 
Rating:
5.0

Excellent customer service.

Frank C. 
Rating:
4.0

The only problem I had is that there was a 70 yr old women that had to try to lift a 12 ft trailer onto my truck it was a poor set up

Anthony I. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Fried and extremely accommodating

Jonathan P. 
Rating:
3.0

Customer service rep was confused about using cell phone to complete rental and I had to have a representative from uhaul to call location is she would release the rental it took me over an hour to pick up the rental and I dropped of early and it was a hurry up and wait process

Laude B. 
Rating:
5.0

Customer did not leave a comment.

Arnon R. 
Rating:
5.0

Customer did not leave a comment.

Tabvon S. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
4.0

Customer did not leave a comment.

Casey C. 
Rating:
1.0

We had the paperwork from Laurel, indicating that the amount of gas in the truck when received was 7/8 full. It was returned at the Laurel site with the same amount. The woman there insisted it should have a full tank, even though my husband had the paperwork from Laurel with him. I had to sit in the car with my dog and wait in the heat until my husband returned from the gas station. The woman at the desk was not considering what my husband had to say. Anyone returning a truck would most likely be as tired as we were in helping our daughter move into her house. The treatment we received in Salisbury definitely negated the efficiency of the Laurel site.

Stephen G. 
Rating:
5.0

Not a thing

ALAN H. 
Rating:
5.0

It was inconvenient and I was extremely disappointed that I had get a 15' truck and drive almost one hour out of my way when I was very busy moving to get a tow dolly and not informed that this was going to be like this until the late afternoon the morning before my pickup day. If I had known this a week before when I reserved this equipment I would have made other arrangements . I paid over eight hundred dollars for this rental and I think I should get a discount for doing the extra hours of traveling from millsboro De. Where I moved from and picked up the truck to Salisbury Md where I picked up the dolly during rush hours. This used up at least 3 hours of my time that could have had me on my way to the long trip to Florida to miss other rush hours that I had scheduled to miss at my planned departure time but this was all changed because my extremely far separated locations of the equipment

Pete L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

When I picked up the trailer everything looked to be ok but then when I left and got back to location of my car and got the car on the trail I noticed the tires were half flat and I had to put air in them and then the one tire I plugged cause it had a screw in it and was leaking air

James G. 
Rating:
5.0

Very polite customer service representative and very helpful.

eric J. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
No reviews have been submitted for this location.

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